Lexus of Concord

Customer service is awesome. My car was washed. I was given a ride to work an then to pick up my car. They are professional. given a ride to work an then to pick up my car. They are professional. More

Service department has gotten progressively worse over the last couple of years. Communication is poor. I had to call to get updates. Waited 7 days to get my car fixed. Service department does absolute mi the last couple of years. Communication is poor. I had to call to get updates. Waited 7 days to get my car fixed. Service department does absolute minimum to make you feel like a valued customer. The only reason I continued to take my car to this dealership is because it is close to my house. More

My appointment went very well. Everything that needed to be done was accomplished in just 2 hours. The service department area was well organized and up to all the COVID regulations. be done was accomplished in just 2 hours. The service department area was well organized and up to all the COVID regulations. More

Bill provided me with excellent service. He was warm, efficient, and communicative regarding my options for service. I very much appreciate his professionalism and look forward to returning! efficient, and communicative regarding my options for service. I very much appreciate his professionalism and look forward to returning! More

Nick was our customer representative. He explained everything to us and was courteous. He went out of his way to walk back to his office and bring us our Bill to sign. We use walkers and are challenge everything to us and was courteous. He went out of his way to walk back to his office and bring us our Bill to sign. We use walkers and are challenged with arthritis. He brought our car up to where we had no problem driving out. The car runs beautifully now. More

Total pro service. Friendly, efficient, courteous and respectful. The service work is transparent, fair and outlined in detail. Always glad to bring the car in for it’s service here. respectful. The service work is transparent, fair and outlined in detail. Always glad to bring the car in for it’s service here. More

I was greeted promptly by the screener and my service agent. Service was completed ahead of the time estimated. However, the agent didn’t address the results of his examination of the source selector for agent. Service was completed ahead of the time estimated. However, the agent didn’t address the results of his examination of the source selector for the radio, which I had mentioned to him as a potential malfunction. The car’s exterior was well cleaned, but the interior cleaning wasn’t thorough. Overall, the service was very satisfactory. More

Fast, efficient and thorough service that required the minimum amount of time to ensure my car was running perfectly. I especially appreciate the car wash perk. minimum amount of time to ensure my car was running perfectly. I especially appreciate the car wash perk. More

Lexus of Concord, always do a great job. They tell you what the problem is and the price, then they take care of your car. Great job Norma what the problem is and the price, then they take care of your car. Great job Norma More

I was given a loaner that was not cleaned or checked inside. It smelled like cigarettes and I found used slippers and a feminine pad behind the drivers side. inside. It smelled like cigarettes and I found used slippers and a feminine pad behind the drivers side. More