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Lexus of Cool Springs
Brentwood, TN
202 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 202 reviews
October 16, 2020
Great experience! My salesman, Doug, spent time finding a car that matched my specifications and my budget. He took time to find out what was important to me as a client and as a person. He was respectfu a car that matched my specifications and my budget. He took time to find out what was important to me as a client and as a person. He was respectful of my time (I live 1.5 hours from the dealership) and found me a great car AND a great deal! I was very pleased with the sales experience and the finance experience provided by Bryan. I would highly recommend! More
by Marnie
Employees Worked With
Doug Kevern, Bryan Lee
Helpful August 19, 2020
Under the Lexus ZLZ Campaign my first visit to have our Lexus LS 460L inspected occurred February 25, 2019. Upon our 2nd visit June 26, 2019, they replaced 4 individual interior pieces including the entir Lexus LS 460L inspected occurred February 25, 2019. Upon our 2nd visit June 26, 2019, they replaced 4 individual interior pieces including the entire front dashboard. On October 23rd 2019 they again replaced 5 interior panel pieces. On our 4th visit they replaced 2 more interior pieces. So, here we wait hopefully for the finality after waiting over a year and a half to complete the task of replacing all interior parts. This so called ZLZ campaign should've been an international recall. More
by rick.eatherly
Employees Worked With
Richard & Pam Eatherly
December 10, 2019
Great Experience Tyler Shephard is amazing and so is the dealership. It was stress-free and so easy. I generally hate car shopping and mistrust sales process But I was Tyler Shephard is amazing and so is the dealership. It was stress-free and so easy. I generally hate car shopping and mistrust sales process But I was wrong! Tyler and Cool Springs Lexus are great. More
by MemphisDD
Employees Worked With
Tyler Shepard
October 28, 2019
I was dreading going to the dealership to pick out a car but Tyler Shepard made the process so easy! Highly recommend this dealership and Tyler. but Tyler Shepard made the process so easy! Highly recommend this dealership and Tyler. More
by Melissad
Employees Worked With
Tyler Shepard
September 12, 2019
First Class Experience I worked with Tyler Shephard in purchasing my IS 300. Definitely ask for Tyler! He was incredibly helpful and knowledgeable. It was a smooth and gre I worked with Tyler Shephard in purchasing my IS 300. Definitely ask for Tyler! He was incredibly helpful and knowledgeable. It was a smooth and great experience from start to finish. The process of trading my previous vehicle and purchasing the IS was seamless. This is the second car I have purchased from Lexus of Cool Springs and it will not be my last! More
by JJ40
Employees Worked With
Tyler Shephard
August 29, 2019
Amazing SUV buying experience Tyler Shepard was my salesperson and he was very patient with me as we shopped for THE vehicle I wanted. He kept my wishes in mind and we did find my Tyler Shepard was my salesperson and he was very patient with me as we shopped for THE vehicle I wanted. He kept my wishes in mind and we did find my barely used SUV. Ben in service was also very helpful and they took my basically non-functioning car in and honored the deal that was made the day before this happened! I could write a book about it, but long story short, they have a customer for life!! So, grateful for the courtesy and professionalism through the whole process. More
by ato123
Employees Worked With
Tyler Shepard, Ben
August 20, 2019
Amazing Car Buying Experience Very professional and friendly staff. I've bought 12 vehicles in the past 25 years and this was hands down the best experience I've had. Tyler S. wa Very professional and friendly staff. I've bought 12 vehicles in the past 25 years and this was hands down the best experience I've had. Tyler S. was great to work with. He took the time to answer all my questions and we reached a deal quickly. I recommend Lexus of Cool Springs and will definitely buy from them again. More
by Mike M 37179
Employees Worked With
Tyler and Joe
August 16, 2019
They got me the car I wanted instead of selling me one they When I cam to the dealership I had a certain color that I wanted. After taking a test drive, there were certain features that I really wanted. The s When I cam to the dealership I had a certain color that I wanted. After taking a test drive, there were certain features that I really wanted. The salesperson, Brian Stanley, was able to find me a car at another dealership which was the right color and had the features I wanted. It only took him 15 minutes to find one. He kept me informed about the entire delivery process, I live about 2 hours from this dealership, so that was very important for me. Brian also took the time to show me all the features of the car before I left. Once again very important since I live 2 hours away. A great experience. More
by SteelersRock
Employees Worked With
Brian Stanley
July 31, 2019
You want your next car from here ...and ask for Brian Stanley! He made my car shopping experience easy and enjoyable WITHOUT all the pressure I had received at other dealerships. He’s ...and ask for Brian Stanley! He made my car shopping experience easy and enjoyable WITHOUT all the pressure I had received at other dealerships. He’s knowledgeable and courteous and I will definitely be a repeat customer. The service at Lexus of Cool Springs is everything you could want when car shopping. (And I love my new car!!) More
by Alyssa A
Employees Worked With
Brian Stanley, Charlie Cleaver, Jacob Collins
July 28, 2019
Lexus of CoolSprings is Excellent I had an incredible car-buying experience at Lexus of CoolSprings. Extremely low-pressure environment. Brian Stanley is a very friendly, very knowledg I had an incredible car-buying experience at Lexus of CoolSprings. Extremely low-pressure environment. Brian Stanley is a very friendly, very knowledgeable salesman. Managers were friendly and accomodating. Once you've purchased the car, you will not leave the facility until you know everything your car has to offer. Brian is quick to remind me that should I ever have questions or need to know how to operate something, I shouldn't hesitate to call. More
by bassmk
Employees Worked With
Brian Stanley, Charlie Cleaver
