Lexus of Dayton

Purchased a Cadillac from a Lexus Dealership and did not get a knowledgeable tutorial on all of the cars features. Vehicle had 1.5 gallons of gas in it when I picked up late at night get a knowledgeable tutorial on all of the cars features. Vehicle had 1.5 gallons of gas in it when I picked up late at night More

****Please Read***** I would not go here! I would especially not buy anything from the finance individual that tries to sell you all the extras. Long story short I purchased a maintenance pla I would especially not buy anything from the finance individual that tries to sell you all the extras. Long story short I purchased a maintenance plan with the assumption(my mistake) that I would not be out of pocket any maintenance costs until 70,000 miles. After a few maintenance visits it was apparent that I didn’t get what I expected. Since I did not use any of that maintenance plan, I asked for a full refund which they agreed to. Three months later and after communicating with them several times they only refunded partial payment . My recommendation is to take your business elsewhere. More

I purchased a vehicle in June 2023. Paid cash, no financing. I was told I had no choice, but purchase LoJack. I said no, I wasn't purchasing it and walked away. I told the financing man Paid cash, no financing. I was told I had no choice, but purchase LoJack. I said no, I wasn't purchasing it and walked away. I told the financing manager to let the salesman I was walking away. Two hours later, Ricardo the salesman called and asked where I was? I informed him what happened. He had no clue, checked with the manager, and I had been lied to by the financing guy. I spoke to the dealership manager. I let them know, I would return, purchase the vehicle if LoJack was removed. I was promised it would be removed. I returned, paid with a cashiers check. A few weeks later I had to take the vehicle back because the tires began wearing out. I wasn't given a car fax copy, only shown a copy at the dealership. The vehicle was completely rebuilt prior to purchase with new parts. I had to replace the tires from a faulty front end alignment they didn't tighten the jam nut. They still refuse to remove the LoJack system. It's hanging down hitting my legs under my dash at my pedals. I've been to the dealership multiple times. I've called the new car dealership. I was promised a call back. This is my third vehicle of the same make and model. That never happen. This is my third purchase of this same make and model of this vehicle. I know what to expect from these vehicles. I would not recommend Lexus of Dayton to anyone! More

I checked the website for a particular car. I received an email advising the car was no longer available and I was thanked for checking their website. The response was prompt and courteous. I received an email advising the car was no longer available and I was thanked for checking their website. The response was prompt and courteous. More

did a deal with Shane remotely, through texting and email. finalized a price and then sent the check for the remaining amount. once the check hit the dealership, i had to call, email, and text them to email. finalized a price and then sent the check for the remaining amount. once the check hit the dealership, i had to call, email, and text them to get anyone to respond. i had to set up an auto transporter service to get delivery of my vehicle from the dealership in ohio to my house in western ny. you would think that sales staff would keep me in the loop as to what was next and how much time needed to take place. keep in mind, it would have been nice of them to tell me that the car was ready, or that the deal was done, or anything else. as stated, i had to reach out to my salesman as well as the sales manager in order for them to do something. it's almost like they couldn't care less about me because i was 2 states away. trust me, they wouldn't do this to someone sitting there in front of them. this was my first purchase of a lexus ever - and buying from this 'stealership' really made it a negative experience. i bought a car online - sight unseen - almost 8 years ago, from illinois, and that whole transaction was amazing. the customer service, communication, etc - was top notch. LEXUS OF DAYTON? naah bro - not even close. More

Very unprofessional acted on salesman. slow responsed to customer needed. I will never go back to this dealership. slow responsed to customer needed. I will never go back to this dealership. More

They have always been first class and have been extremely helpful. As I sit in another dealership’s service waiting room I’m looking at Lexus of Dayton’s inventory to be a solely Lexus family. This non-Lexus helpful. As I sit in another dealership’s service waiting room I’m looking at Lexus of Dayton’s inventory to be a solely Lexus family. This non-Lexus dealership service is awful. More

They were great to work with us , Our 2nd time buying Lexus from then . Great service great price Lexus from then . Great service great price More

I have a 2018 LC 500. Initially I took my new purchase to Lexus of Dayton for an oil change and a break recall. The recall had recently run out for my year vehicle but L Initially I took my new purchase to Lexus of Dayton for an oil change and a break recall. The recall had recently run out for my year vehicle but Lexus went above and beyond to replace them at no cost and provided me with a loaner vehicle to reduce the stress of being without my car. Since then I’ve had 3 flat tires due to nails and screws, every time my service representative Bob has gone above and beyond to help me… he even replaced my car remote battery as a courtesy when I said my remote wasn’t working. Top notch service for our special cars!! Thank you Bob and Lexus of Dayton!! More

I found a car i liked on cars . Com but learned it had all ready been spoken for. I learned from speaking with Aria how i need to find out more about new cars coming in. She was v Com but learned it had all ready been spoken for. I learned from speaking with Aria how i need to find out more about new cars coming in. She was very helpful! More