Lexus of Dayton

Everything one could wish for in a dealership Having been a customer for many years and owned several Lexus vehicles, all purchased from and serviced by Lexus of Dayton, I rate them exemplary in a Having been a customer for many years and owned several Lexus vehicles, all purchased from and serviced by Lexus of Dayton, I rate them exemplary in all respects. In terms of sales personnel style, service expertise, quality of customer interaction, reliability, friendliness, responsiveness, and design and management of customer facilities, they are the gold standard by which other dealerships should be rated. In summary, they are great, and I don't know of anything I would change! More

Wonderful! I really enjoyed talking with Max and then working out our deal with him. He was very knowledgeable but also super friendly. He was very helpful in te I really enjoyed talking with Max and then working out our deal with him. He was very knowledgeable but also super friendly. He was very helpful in teaching me the new features on my car but he didn't make me go over every little detail. He taught me the basics and said to return and he would clear up any thing else I needed to know. On the road in little over an hour-yeah! More

EXCELLENT service Departmwnt FANTASTIC customer service - the car buying experience here is no-pressure and easy. The product is exceptional, but it's the stand-out customer serv FANTASTIC customer service - the car buying experience here is no-pressure and easy. The product is exceptional, but it's the stand-out customer service that keeps us coming back! More

Excellent Car Buying Experience at Lexus Dayton My car buying experience at Lexus of Dayton was nothing but excellent. I live in Cincinnati, OH and buying from Lexus of Dayton was worth the drive. My car buying experience at Lexus of Dayton was nothing but excellent. I live in Cincinnati, OH and buying from Lexus of Dayton was worth the drive. Jamie was a pleasure to work with and is a key reason why I converted to Lexus. He was very professional, easy to work with, and made the car buying experience extremely positive. I went from dreading to deal with car dealerships to really enjoying the experience. I am very happy with the car and am so appreciative that I found such a great group to buy an outstanding car from. Thanks Jamie! More

Great at first, turned sour in the end. While Lexus of Dayton is the closest dealership to my home location, I was not very pleased by my experience. Things were great in the beginning. The While Lexus of Dayton is the closest dealership to my home location, I was not very pleased by my experience. Things were great in the beginning. The dealership was very nice and let our family test drive an NX200t and an NX 300h. We were able to determine that the NX did not drive the way we wanted and that the RX 450h was more appealing to us. But, Lexus of Dayton is so small, they never had an RX hybrid available for test drive. After trying to determine pricing on an RX, all I was told was that they would “shoot for 2% over invoice.” I was never able to get an actual number. I also found out that their installer for Paint Protection Film did not meet my requirements for a quality install. So, after such a great test drive experience, I decided that I would get the car from another dealership with solid pricing. I went back to say that I had chosen another dealership and to thank them for all the help. But, I was responded back with a rude e-mail. I will not be bringing my new RX to service after such a rude response. All the other dealerships were so nice and welcomed me back if I was ever in the market for another Lexus, but Lexus of Dayton did not extend that welcome. Not how the Lexus experience should be!!! More

My Lexus Experience Everyone was very nice and very professional. Jamie, my salesman, was awesome! I have purchased a new car from him and a used car and would bring all Everyone was very nice and very professional. Jamie, my salesman, was awesome! I have purchased a new car from him and a used car and would bring all of my business back to him! More

Best Experience Ever with a Car Dealership I can honestly say that our experience at Lexus of Dayton was a very positive one. Our Sales Consultant, Michael W., was awesome. He was easy to wor I can honestly say that our experience at Lexus of Dayton was a very positive one. Our Sales Consultant, Michael W., was awesome. He was easy to work with and we feel he went above and beyond with making sure the vehicle we purchased was exactly what we wanted. He made sure that the repairs that needed to be completed were and he also made sure that the vehicle was clean, actually the vehicle was spotless. When we are in the market for another vehicle we will most certainly contact Michael W. and Lexus of Dayton. More

Always a good experience at Lexus of Dayton Polite and respectful employees who obviously want their customers to have a positive experience. Also enjoy having a clean car returned to me. Recent Polite and respectful employees who obviously want their customers to have a positive experience. Also enjoy having a clean car returned to me. Recently I was having an issue uploading edestinations during the Lexus website update. I called Colin with a question and he returned my call promptly and gave me the assistance I needed. More

Great service Steve always goes above and beyond to make sure I'm taken care of quickly and inform me of anything I need to know to keep my car running safely. Steve always goes above and beyond to make sure I'm taken care of quickly and inform me of anything I need to know to keep my car running safely. More

Disappointment from long term client. I have purchased 2 cars from this dealership beginning in 2000 (a 2001 GS and a 2010 IS250). I used to believe the service center to be outstanding. I have purchased 2 cars from this dealership beginning in 2000 (a 2001 GS and a 2010 IS250). I used to believe the service center to be outstanding. However, they have grown increasingly expensive and more over the service has seriously declined. I have have recently discovered identical cracks in both forks of the exhaust "H" pipe. An independent garage noted that cars normally come equipped with flex pipes to reduce tensions on these exhaust pipes and avoid exactly the cracks I've experienced. The warranty that should cover this repair is 8 year 85000 miles. My car is 5 years and 85500 miles. Barely over. Further, it should be safe to assume that the problem did not occur only within the last 500 miles given the extent of the damage to both pipes. I was asked to bring the car in, they would take picture and escalate to corporate. I was told I would know a few days later. After that, I received one response to my request for a status a week later, and then they stopped returning calls (two more voice mails went unanswered). Finally, after a 3rd call, I was told that their offer was to split the repair of $2200 50/50. I'm sorry, but $1100 for a manufacture design defect barely 500 miles beyond the warranty is not what I would have expected from Lexus. Further, I would have hoped the dealership itself would have had more support for a repeat customer. While I do regret to say this, I will not be purchasing from Lexus or this dealership in the future and will share my experience with those who may be considering. More