Lexus of Dayton

Following is a very mixed review about my experience Following is a very mixed review about my experience leasing a new vehicle from Lexus of Dayton. We have a home in a neighboring state so we decided Following is a very mixed review about my experience leasing a new vehicle from Lexus of Dayton. We have a home in a neighboring state so we decided to lease the auto in Dayton and license it in the other state. Our initial contact with Internet Sales was very professional and enjoyable. He set us up with Janet (Sales Consultant). The time with Janet was what we would expect from Lexus – professional and knowledgeable. Our experience with Amelia (Product delivery) was equally professional. What happened between our meetings with Janet and Amelia, however, is where the dealer failed, and failed miserably. That is when we were assigned to meet with the ‘finance’ person. During our meeting with Janet, she shared that she was not familiar with out-of-state taxes, and we negotiated an initial pre-tax lease. She said that Finance would work out the tax details. That was fine with us. Not once during the 30 minute conversation with Finance did she mention our monthly payment, including tax. We went over details of original cost, discounts, etc., all related to the total cost, but nothing was ever said about how this would translate to a monthly cost. She even became somewhat obsessed about a $16 tax. Not per month. But total. Three times she said she wasn’t sure if $16 was correct. We were caught up in those details and did not ask the question of the ‘monthly bottom line’, but wouldn’t you think that when the finance person is covering a monthly lease contract with the client, she would mention the monthly payment? Finance certainly didn’t think so. (And interestingly, the very first piece of paper she asked us to sign was a form saying she had gone over everything. I recall thinking it was odd to sign this as we had not covered 90% of the information on the form, but that is my fault.) We were well aware that the initial lease number did NOT include tax, but the final monthly price was 50% higher than what we negotiated. While I understand that the majority of the increase is tax related, I should have been informed on the spot of the cost. That way I would not have had such a shock, and had such a bad taste in my mouth, that evening while looking over the paperwork -- I thought the Dealer had made an enormous mistake. The extra monthly amount was made up of two parts. First, there was an error on the part of the General Manager – which accounts for about a third of the extra monthly lease payment. He admitted that instead of using the down payment I offered, he used $2,400 less. As there were other incentives, I did not catch this. Of course, if Finance had simply reviewed the monthly payment with us (even one time) it would have been caught and corrected on the spot. The GM offered to send me about 40% of his error. The second item were the taxes. Now I realize the dealer does not control the taxes. But they should be able to calculate them. And again, if the finance manager had shared the monthly amount, this all would have been worked out at the dealership. GM told me that they had contacted a dealer near my home to make sure the taxes were correct and that is what was used in our lease. . After driving the vehicle back home, I went to properly license it. At the DMV they informed me that Lexus of Dayton charged me 9.5% tax when in actuality, my state charges Use Tax of only 7.25%. This is an overpayment of taxes of nearly $900 in taxes. Again I had to call GM and complain and Lexus of Dayton then sent me a check for the full tax payment and then I simply paid the correct amount to my state. The DMV is often the butt of jokes but in this case they surely understood taxes better than the dealership. I question if Dayton really did consult a local dealer. If they did, how was the tax rate incorrect? As they say, “There are few guarantees in life” but I can guarantee you this…. we will NEVER, EVER again set foot in the Lexus of Dayton showroom. Sales and Delivery … 5 Start Finance and back office … 0 Stars More

My initial contact was with Matt Karns, Internet Sales Manager. He was very responsive and helpful online. Upon arrival, he referred me to Mike Holbrook, Sales Consultant. He was very patient and understa Manager. He was very responsive and helpful online. Upon arrival, he referred me to Mike Holbrook, Sales Consultant. He was very patient and understanding. During our time at the pre-owned store, my companion and I were repeatedly offered water and/or soft drinks while we were waiting for document preparation and vehicle preparation. As I was preparing to get into the pre-owned Lexus i bought and it drive away, I noticed that even though my companion had the radio on, the power antenna was not up more than an inch or two. The dealership owner, John Higgins, was standing right there and acknowledged that the antenna drive ribbon was broken. He had me follow him to the new car sales/service location, where he instructed the staff to replace the broken part immediately. While my companion and I waited, we were again asked a few times if we needed anything or wanted beverages. When my companion joked that he wanted a rum and coke, we were given helpful driving directions to a good nearby eatery and tavern that would be on our way home (a four hour drive). At both locations, everybody with whom we had contact was professional and courteous. I saw none of behavior that seems commonplace at auto sales facilities -- men standing around, right outside the door, smoking cigarettes. The facilities at both Lexus of Dayton locations were top notch -- to the extent that I regret residing too far away to make L.O.D. my primary place for maintenance. More

Janet was excellent through the entire sales process. From the time of order through the time of delivery and beyond she has kept in constant contact to make sure that there are no issues or concerns wit From the time of order through the time of delivery and beyond she has kept in constant contact to make sure that there are no issues or concerns with my new purchase. I could not be more pleased with the service I have received from Janet or any of the employees I have worked with at Lexus of Dayton. I would happily recommend this dealership, and especially Janet, to anyone looking to purchase a new car. More

We felt welcome and comfortable as soon as we walked in the door. We didn't feel like a bunch of vultures were hanging over us. Everyone we dealt with was super friendly and helpful. This was the best expe the door. We didn't feel like a bunch of vultures were hanging over us. Everyone we dealt with was super friendly and helpful. This was the best experience we ever had at any dealership, period. We would highly recommend you visit Lexus of Dayton. You will not be disappointed. We WILL be return customers. Thanks to everyone involved in making our experience so pleasant. More

I've purchased 9 Lexus vehicles from Lexus of Dayton since 1990. I couldn't be more pleased as this is almost a magical place. Extraordinary in all areas of sales, routine and special service, attentio since 1990. I couldn't be more pleased as this is almost a magical place. Extraordinary in all areas of sales, routine and special service, attention to detail, knowing their customers and the most accommodating auto dealer I have everencountered. That's why I just keep coming back, there is just no doing better than the best. I realize this may sound like a fairytale but its quite accurate. In 1994 we moved 55 miles away, there is another Lexus dealer within 5 miles and another within about 25 miles, we simply drive right past them and come to Dayton, it's like coming home. More

My wife and I had been looking on the internet for months for a 2009 Nissan Murano with particular options. We had located and contacted several dealerships about the Muranos they had listed. Some were wit for a 2009 Nissan Murano with particular options. We had located and contacted several dealerships about the Muranos they had listed. Some were within our home state of Pennsylvania, others were out of state. We were disappointed when the sales people acted as if they did not want to be bothered with a long distance sales transaction. We continued to search and were fortunate to find Lexus of Dayton Pre-Owned Center where they had a 2009 Murano SL exactly like we wanted. Upon calling and speaking with Mike Holbrook, we knew this was a first-class dealership. Mike treated us as if we lived up the street from the dealership and not 400 miles away. After explaining to Mike how fussy we are, he assured us that we would not be disappointed because all of their used vehicles go through a rigorous inspection. The price that Mike gave us was better than the other Muranos listed on the internet which had higher mileage and less options. He answered all of our questions, and with a feeling of confidence and trust we bought the Murano over the phone. We made the seven hour drive to pick it up, and we were amazed at the condition of this vehicle!! It was everything that Mike said it was and more. Our title work was handled by Paul Forrest who was very helpful in explaining to us the procedure for our out-of-state vehicle purchase. The entire dealership was very impressive, and everyone we met there was very friendly and accommodating. This is a dealership all others should be judged by. Without a doubt, we would wholeheartedly recommend Lexus of Dayton!!! Jerry and Kathy C. January 25, 2013 More

My experience purchasing my new Lexus RX 350 was excellent. Each and every employee I encountered was helpful, courteous and informative. During the past couple years I have actually stopped by Lexu excellent. Each and every employee I encountered was helpful, courteous and informative. During the past couple years I have actually stopped by Lexus of Dayton on several occasions 'just to look' and each time I was promptly greeted by the receptionist and Janet Struve always made time in her schedule to answer my many questions even though I was not ready to purchase at that time. I recently decided the time had arrived to purchase my new Lexus and made an appointment with Janet. She had a new Lexus RX 350, in the color and with the packages I had indicated would be of interest to me, ready and waiting for me to test drive. She took plenty of time to explain all the features available and after the test drive I was sure the Lexus RX350 was the correct choice for me. After looking at the color I had originally expressed an interest in I decided the color wasn't for me. Janet spent time showing me different color combinations and once I made the color selection she gave me a price which I accepted. There was no high pressure sales presentation, the staff and management of Lexus of Dayton was entirely professional and this lead to a pleasant car buying experience. The delivery of the car was exceptional, the final paperwork was handled professionally and quickly, Amelia took plenty of time to demonstrate all the features of the vehicle and Janet called me a few days later to see how I was getting along with the vehicle. I would recommend Janet Struve to anyone looking to purchase a new Lexus. She is well informed on the product she sells and makes every effort to ensure a pleasant experience. More

I came to Lexus of Dayton to trade in my leased Lexus for a newer Lexus model. Scott had sold me 8 other Lexus vehicles before and knew my needs. He listened carefully to what I was looking for and kept with a newer Lexus model. Scott had sold me 8 other Lexus vehicles before and knew my needs. He listened carefully to what I was looking for and kept within my price range. I drove away a happy person in my newest Lexus. Scott is the best at what he does! He makes buying a car a true pleasure. More

Doug was very professional in all ways. He was very responsive in our process of purchaing our new Lexus and forwarding our misplaced sunglasses by UPS. responsive in our process of purchaing our new Lexus and forwarding our misplaced sunglasses by UPS. More

My wife and I went to Lexus of Dayton to look at a new Lexus Hybrid I had seen on television. Within minutes, Janet Struve had us on the road for a test drive. It did not take long to determine that my 6 Lexus Hybrid I had seen on television. Within minutes, Janet Struve had us on the road for a test drive. It did not take long to determine that my 6foot 4 inch height would not be a good fit for this vehicle. Our test drive route happened to take us by their pre owned vehicle showroom, where we saw several vehicles we wanted to look at. We returned the hybrid to Janet and made arrangements to return the next day to look at a Lexus ES 350 we saw the day before. When we arrived at the new car showroom the next morning, Janet had the car sitting out front ready for us to drive. We were shocked that she had taken the time to have the car brought over from their pre owned lot and had it waiting for us to drive. That is service I have never found at any automotive dealership. After the test drive Janet took time and answered every question we had, and soon afterwards we purchased our Lexus. The price was very good when compared to other dealerships I researched on line. When we took delivery of our vehicle, Janet introduced us to Amelia Johnson, the Lexus product specialist at the dealership. Amelia was very pleasant to work with and very well versed in the operation of every system on my Lexus. I have returned to the dealership with questions for Amelia and she always has the answers. Working with the staff at Lexus of Dayton is like working with family. Very courteous and very professional. This is the second purchase we have made at Lexus of Dayton and it will not be our last. More