Lexus of Dayton

Lease Beware- the terms in the final lease contract could be different from what you are quoted verbally. They are friendly and make you feel comfortable. Beware- the terms in the final lease contract could be different from what you are quoted verbally. They are friendly and make you feel comfortable. More

Exceptional Customer Service!! I am struggling to find all the superlatives to capture the essence of my complete satisfaction with the recent experience I had, all done via the int I am struggling to find all the superlatives to capture the essence of my complete satisfaction with the recent experience I had, all done via the internet, in purchasing my recent Lexus. And I did not even purchase it from Lexus of Dayton. I reached out to their Internet Sales Manager to let them know I was in the market and looking around to replace my current 1994 Lexus LS400 with a newer LS460 and perhaps they could help in my search. Matt Karns just went way beyond anything I had experienced to date with any other dealer I had been inquiring about with regard to my quest. He responded promptly. He succinctly answered my questions. He provided me even more information as he began to anticipate my next questions which then allowed me to become very knowledgeable, very quickly with what I needed to know to compare the various cars I was looking at. I own a business and I pride myself on thinking we give great customer service. It takes a lot of effort to do it but in the end is so rewarding because it does stand out amongst the herd who is still struggling to know how to deliver superior customer service. Matt did. Lexus of Dayton always has. I did not end up purchasing a car from Lexus of Dayton. But I found what I wanted in another state and Matt helped me to get it to Ohio, to Lexus of Dayton for inspection and extended warranty, all as though he had sold me the car himself. I am and will continue to be a Lexus owner because of everything I have experienced to such a high level of complete satisfaction through efforts like what Matt Karns did for me on this car search. I highly recommend Lexus of Dayton and Matt Karns. More

Customer-Oriented Dealership I found the exact used Lexus RX 350 my wife wanted at Lexus of Dayton, Pre-Owned Center. However, living in Indianapolis, Indiana, I was rather dread I found the exact used Lexus RX 350 my wife wanted at Lexus of Dayton, Pre-Owned Center. However, living in Indianapolis, Indiana, I was rather dreading driving over two hours to Dayton to negotiate a car deal. After a couple of responsive interactions with Matt, the Internet Sales Manager, I decided to make the trip. Matt put the car I wanted on hold once I started on my trip to ensure that it was not sold out from under me. Matt met me as soon as I arrived at the dealership and set me up with Mike, who worked with me during the sales process (test drive, answering questions, negotiating pricing on the purchase and my trade-in). The sales process was friendly, efficient and fair. I worked with Paul, the Financial Services Manager, to set-up financing and again found the process to be friendly, efficient and fair. Finally, Amelia gave me a hands-on education on the features of the car. She was totally knowledgeable about every little detail feature, which was extensive considering that this particular car was very well equipped with options including a navigation system. Amelia even helped me with a couple of hints in using my iPhone. She was amazing! Overall, this was a very customer-friendly experience and I would not hesitate to work with this dealership again. More

First Class Service! I had the most fantastic time buying my new (to me) Lexus CT200h hybrid vehicle from Lexus of Dayton. I submitted a request about the vehicle over the I had the most fantastic time buying my new (to me) Lexus CT200h hybrid vehicle from Lexus of Dayton. I submitted a request about the vehicle over the internet and got a prompt reply. It was followed up by a phone call to set an appointment to come in and see the car. When I arrived at the dealership, I was greeted by the gentleman who I had already spoken with and then immediately introduced to my salesman. This was a NO PRESSURE sale. I went in knowing what I wanted and Jamie worked with me and even just simply asked, "what will it take to get your business today?". After having a drink and catching up on my People Magazine gossip, my paperwork was completed, title changed over and car washed and ready for me to take it home. I would ONLY recommend Lexus of Dayton to others interested in purchasing a luxury vehicle. More

2008 Certified Lexus ES 350 First time owning a Lexus or a preowned vehicle. From the start I found the level of service to be excellent. The folks at Lexus was able to find a ca First time owning a Lexus or a preowned vehicle. From the start I found the level of service to be excellent. The folks at Lexus was able to find a car that suited my needs. I found each visit to the dealer to be a pleasure without any high pressure tactics. They even let me take one car to my wife to see, even though I live in Cincinnati. When I actually decided on a car and picked it up, I received the most thorough orientation about the car from one of the salespeople. The car itself was emaculate , conditioned and ready to drive. I look forward to many years of driving this beauty. More

Following is a very mixed review about my experience Following is a very mixed review about my experience leasing a new vehicle from Lexus of Dayton. We have a home in a neighboring state so we decided Following is a very mixed review about my experience leasing a new vehicle from Lexus of Dayton. We have a home in a neighboring state so we decided to lease the auto in Dayton and license it in the other state. Our initial contact with Internet Sales was very professional and enjoyable. He set us up with Janet (Sales Consultant). The time with Janet was what we would expect from Lexus – professional and knowledgeable. Our experience with Amelia (Product delivery) was equally professional. What happened between our meetings with Janet and Amelia, however, is where the dealer failed, and failed miserably. That is when we were assigned to meet with the ‘finance’ person. During our meeting with Janet, she shared that she was not familiar with out-of-state taxes, and we negotiated an initial pre-tax lease. She said that Finance would work out the tax details. That was fine with us. Not once during the 30 minute conversation with Finance did she mention our monthly payment, including tax. We went over details of original cost, discounts, etc., all related to the total cost, but nothing was ever said about how this would translate to a monthly cost. She even became somewhat obsessed about a $16 tax. Not per month. But total. Three times she said she wasn’t sure if $16 was correct. We were caught up in those details and did not ask the question of the ‘monthly bottom line’, but wouldn’t you think that when the finance person is covering a monthly lease contract with the client, she would mention the monthly payment? Finance certainly didn’t think so. (And interestingly, the very first piece of paper she asked us to sign was a form saying she had gone over everything. I recall thinking it was odd to sign this as we had not covered 90% of the information on the form, but that is my fault.) We were well aware that the initial lease number did NOT include tax, but the final monthly price was 50% higher than what we negotiated. While I understand that the majority of the increase is tax related, I should have been informed on the spot of the cost. That way I would not have had such a shock, and had such a bad taste in my mouth, that evening while looking over the paperwork -- I thought the Dealer had made an enormous mistake. The extra monthly amount was made up of two parts. First, there was an error on the part of the General Manager – which accounts for about a third of the extra monthly lease payment. He admitted that instead of using the down payment I offered, he used $2,400 less. As there were other incentives, I did not catch this. Of course, if Finance had simply reviewed the monthly payment with us (even one time) it would have been caught and corrected on the spot. The GM offered to send me about 40% of his error. The second item were the taxes. Now I realize the dealer does not control the taxes. But they should be able to calculate them. And again, if the finance manager had shared the monthly amount, this all would have been worked out at the dealership. GM told me that they had contacted a dealer near my home to make sure the taxes were correct and that is what was used in our lease. . After driving the vehicle back home, I went to properly license it. At the DMV they informed me that Lexus of Dayton charged me 9.5% tax when in actuality, my state charges Use Tax of only 7.25%. This is an overpayment of taxes of nearly $900 in taxes. Again I had to call GM and complain and Lexus of Dayton then sent me a check for the full tax payment and then I simply paid the correct amount to my state. The DMV is often the butt of jokes but in this case they surely understood taxes better than the dealership. I question if Dayton really did consult a local dealer. If they did, how was the tax rate incorrect? As they say, “There are few guarantees in life” but I can guarantee you this…. we will NEVER, EVER again set foot in the Lexus of Dayton showroom. Sales and Delivery … 5 Start Finance and back office … 0 Stars More

My initial contact was with Matt Karns, Internet Sales Manager. He was very responsive and helpful online. Upon arrival, he referred me to Mike Holbrook, Sales Consultant. He was very patient and understa Manager. He was very responsive and helpful online. Upon arrival, he referred me to Mike Holbrook, Sales Consultant. He was very patient and understanding. During our time at the pre-owned store, my companion and I were repeatedly offered water and/or soft drinks while we were waiting for document preparation and vehicle preparation. As I was preparing to get into the pre-owned Lexus i bought and it drive away, I noticed that even though my companion had the radio on, the power antenna was not up more than an inch or two. The dealership owner, John Higgins, was standing right there and acknowledged that the antenna drive ribbon was broken. He had me follow him to the new car sales/service location, where he instructed the staff to replace the broken part immediately. While my companion and I waited, we were again asked a few times if we needed anything or wanted beverages. When my companion joked that he wanted a rum and coke, we were given helpful driving directions to a good nearby eatery and tavern that would be on our way home (a four hour drive). At both locations, everybody with whom we had contact was professional and courteous. I saw none of behavior that seems commonplace at auto sales facilities -- men standing around, right outside the door, smoking cigarettes. The facilities at both Lexus of Dayton locations were top notch -- to the extent that I regret residing too far away to make L.O.D. my primary place for maintenance. More

Janet was excellent through the entire sales process. From the time of order through the time of delivery and beyond she has kept in constant contact to make sure that there are no issues or concerns wit From the time of order through the time of delivery and beyond she has kept in constant contact to make sure that there are no issues or concerns with my new purchase. I could not be more pleased with the service I have received from Janet or any of the employees I have worked with at Lexus of Dayton. I would happily recommend this dealership, and especially Janet, to anyone looking to purchase a new car. More

We felt welcome and comfortable as soon as we walked in the door. We didn't feel like a bunch of vultures were hanging over us. Everyone we dealt with was super friendly and helpful. This was the best expe the door. We didn't feel like a bunch of vultures were hanging over us. Everyone we dealt with was super friendly and helpful. This was the best experience we ever had at any dealership, period. We would highly recommend you visit Lexus of Dayton. You will not be disappointed. We WILL be return customers. Thanks to everyone involved in making our experience so pleasant. More

I've purchased 9 Lexus vehicles from Lexus of Dayton since 1990. I couldn't be more pleased as this is almost a magical place. Extraordinary in all areas of sales, routine and special service, attentio since 1990. I couldn't be more pleased as this is almost a magical place. Extraordinary in all areas of sales, routine and special service, attention to detail, knowing their customers and the most accommodating auto dealer I have everencountered. That's why I just keep coming back, there is just no doing better than the best. I realize this may sound like a fairytale but its quite accurate. In 1994 we moved 55 miles away, there is another Lexus dealer within 5 miles and another within about 25 miles, we simply drive right past them and come to Dayton, it's like coming home. More