Lexus of Dayton

My wife and I had been looking on the internet for months for a 2009 Nissan Murano with particular options. We had located and contacted several dealerships about the Muranos they had listed. Some were wit for a 2009 Nissan Murano with particular options. We had located and contacted several dealerships about the Muranos they had listed. Some were within our home state of Pennsylvania, others were out of state. We were disappointed when the sales people acted as if they did not want to be bothered with a long distance sales transaction. We continued to search and were fortunate to find Lexus of Dayton Pre-Owned Center where they had a 2009 Murano SL exactly like we wanted. Upon calling and speaking with Mike Holbrook, we knew this was a first-class dealership. Mike treated us as if we lived up the street from the dealership and not 400 miles away. After explaining to Mike how fussy we are, he assured us that we would not be disappointed because all of their used vehicles go through a rigorous inspection. The price that Mike gave us was better than the other Muranos listed on the internet which had higher mileage and less options. He answered all of our questions, and with a feeling of confidence and trust we bought the Murano over the phone. We made the seven hour drive to pick it up, and we were amazed at the condition of this vehicle!! It was everything that Mike said it was and more. Our title work was handled by Paul Forrest who was very helpful in explaining to us the procedure for our out-of-state vehicle purchase. The entire dealership was very impressive, and everyone we met there was very friendly and accommodating. This is a dealership all others should be judged by. Without a doubt, we would wholeheartedly recommend Lexus of Dayton!!! Jerry and Kathy C. January 25, 2013 More

My experience purchasing my new Lexus RX 350 was excellent. Each and every employee I encountered was helpful, courteous and informative. During the past couple years I have actually stopped by Lexu excellent. Each and every employee I encountered was helpful, courteous and informative. During the past couple years I have actually stopped by Lexus of Dayton on several occasions 'just to look' and each time I was promptly greeted by the receptionist and Janet Struve always made time in her schedule to answer my many questions even though I was not ready to purchase at that time. I recently decided the time had arrived to purchase my new Lexus and made an appointment with Janet. She had a new Lexus RX 350, in the color and with the packages I had indicated would be of interest to me, ready and waiting for me to test drive. She took plenty of time to explain all the features available and after the test drive I was sure the Lexus RX350 was the correct choice for me. After looking at the color I had originally expressed an interest in I decided the color wasn't for me. Janet spent time showing me different color combinations and once I made the color selection she gave me a price which I accepted. There was no high pressure sales presentation, the staff and management of Lexus of Dayton was entirely professional and this lead to a pleasant car buying experience. The delivery of the car was exceptional, the final paperwork was handled professionally and quickly, Amelia took plenty of time to demonstrate all the features of the vehicle and Janet called me a few days later to see how I was getting along with the vehicle. I would recommend Janet Struve to anyone looking to purchase a new Lexus. She is well informed on the product she sells and makes every effort to ensure a pleasant experience. More

I came to Lexus of Dayton to trade in my leased Lexus for a newer Lexus model. Scott had sold me 8 other Lexus vehicles before and knew my needs. He listened carefully to what I was looking for and kept with a newer Lexus model. Scott had sold me 8 other Lexus vehicles before and knew my needs. He listened carefully to what I was looking for and kept within my price range. I drove away a happy person in my newest Lexus. Scott is the best at what he does! He makes buying a car a true pleasure. More

Doug was very professional in all ways. He was very responsive in our process of purchaing our new Lexus and forwarding our misplaced sunglasses by UPS. responsive in our process of purchaing our new Lexus and forwarding our misplaced sunglasses by UPS. More

My wife and I went to Lexus of Dayton to look at a new Lexus Hybrid I had seen on television. Within minutes, Janet Struve had us on the road for a test drive. It did not take long to determine that my 6 Lexus Hybrid I had seen on television. Within minutes, Janet Struve had us on the road for a test drive. It did not take long to determine that my 6foot 4 inch height would not be a good fit for this vehicle. Our test drive route happened to take us by their pre owned vehicle showroom, where we saw several vehicles we wanted to look at. We returned the hybrid to Janet and made arrangements to return the next day to look at a Lexus ES 350 we saw the day before. When we arrived at the new car showroom the next morning, Janet had the car sitting out front ready for us to drive. We were shocked that she had taken the time to have the car brought over from their pre owned lot and had it waiting for us to drive. That is service I have never found at any automotive dealership. After the test drive Janet took time and answered every question we had, and soon afterwards we purchased our Lexus. The price was very good when compared to other dealerships I researched on line. When we took delivery of our vehicle, Janet introduced us to Amelia Johnson, the Lexus product specialist at the dealership. Amelia was very pleasant to work with and very well versed in the operation of every system on my Lexus. I have returned to the dealership with questions for Amelia and she always has the answers. Working with the staff at Lexus of Dayton is like working with family. Very courteous and very professional. This is the second purchase we have made at Lexus of Dayton and it will not be our last. More

Doug and Lexus of Dayton have been out "go to place" for new cars for 8 years. We are on our 4th Lexus. They have been great. They give a fair deal and the are in consonance with the pricing reco place" for new cars for 8 years. We are on our 4th Lexus. They have been great. They give a fair deal and the are in consonance with the pricing recommended by all of the on-line tools (Edmund, KBB, AutoCom and so on). In this particular deal, they gave a great trade in on our Lexus...when I calculated the OH sales tax savings by a trade-in, I couldn't sell the car myself and come out better...and I didn't have any hassle with having to sell the car. Another plus is their service department is first rate. Highly recommended. Z More

I have purchased a car and am currently in the process of purchasing my second car from this dealership and from Jan Struve as the sales person. First, Jan's sales technique is the easiest and most non-trad purchasing my second car from this dealership and from Jan Struve as the sales person. First, Jan's sales technique is the easiest and most non-traditional sales experience that I have had. There is absolutely no pressure and her goal is to get the right car for the person who is looking at their cars. She has provided me the opportunity to test drive any car that I was interested in - even when not in the market to purchase. When going through the actual purchase of the car, Jan and the staff at the dealership were helpful and provided all of the information and support needed to make the purchases easy. When talking with Jan, you get the immediate impression that you are getting a fair deal and that there are none of the typical games that dealerships play with their customers. I've owned and looked at many different car models (Chevrolet, VW, Toyota, etc.) - Lexus is the easiest and most direct to deal with and you do not feel that you are being taken advantage of when trading with them. I would highly recommend Lexus of Dayton and Jan in particular. For the service and maintenance, this dealership is exceptional. They are always upfront with the cost and always provide you with an estimate and full explanation of the service needed for the car. You are always given the opportunity to review what they need to do and whether you wish to receive the service at that time. In addition, they make certain that the car looks incredible when you leave the dealership - this includes having it spotless and touching up any of the normal wear and tear that you get from driving. I've had a recall for the car and the dealership handled it professionally and easily. The staff is incredibly friendly and helpful. You truly feel that you are getting your money's worth when you have work done with them. The entire process through Lexus of Dayton is very easy and from purchase to maintenance, it is a great experience. If you are in the market for a luxury car, this is the dealership to go to. More

Doug - Good aggressive salesmanship. He contacted me. Friendly and accomodating to my schedule. Answered my questions quickly and thoroughly. He knows his product and his customer. Amelia - Explaine Friendly and accomodating to my schedule. Answered my questions quickly and thoroughly. He knows his product and his customer. Amelia - Explained characteristics of ES350 very well including NAV system which can be complicated. Friendly and efficient. She didn't take all day. Kate - Friendly and very efficient. Paperwork was ready and took no time at all to process. Answered all questions. She is on her game. More

My experience at this dealership was great. I had been to a couple dealerships over the past couple weekends and most of the dealers I worked with seemed very pushy and more adamant about their sale then to a couple dealerships over the past couple weekends and most of the dealers I worked with seemed very pushy and more adamant about their sale then informing me about the cars I was looking at. The information that was provided to me was head above other dealerships I had visited. All the employees were very friendly and created an environment more like a group of friends then a stranger going into a dealership. More

I put a deposit down on a cash sale for a used Volvo on the contingent it checked out with a Volvo mechanic. Salesperson Ok'd the deal and turned around and sold it to someone else within 12 hours without the contingent it checked out with a Volvo mechanic. Salesperson Ok'd the deal and turned around and sold it to someone else within 12 hours without any communication. Horrible business conduct!!! More