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Lexus of Fremont

Fremont, CA

4.9
898 Reviews

5600 Cushing Parkway

Fremont, CA

94538

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898 Reviews of Lexus of Fremont

October 19, 2024

I felt welcome at this dealership. The staff is friendly and attentive to the guests, and made sure each guest is attended to accordingly. More

by HUNGMIN.CHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
Oct 21, 2024 -

Lexus of Fremont responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of Fremont made you feel welcome and well-attended. We appreciate your kind words and look forward to serving you again in the future!

October 18, 2024

Jeff Gran is a very responsible and thoughtful person in charge, we are very grateful to him for our car. More

by vwuitsou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gran
Oct 18, 2024 -

Lexus of Fremont responded

We're delighted to hear that Jeff provided such responsible and thoughtful service at Lexus of Fremont. Thank you for sharing your experience!

October 18, 2024

Phat provided excellent, informative, and quick service. He was very attentive to my cars needs. More

by Julie Tran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phat Lam
Oct 18, 2024 -

Lexus of Fremont responded

Julie, thank you for trusting Lexus of Fremont with your business!

October 18, 2024

Great service and excellent communication. The facility was very clean and comfortable. Love the ability to get a loaner vehicle. More

by Waverider1450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anita
Oct 21, 2024 -

Lexus of Fremont responded

Thank you for the fantastic feedback! We're delighted to hear that our service and communication met your expectations at Lexus of Fremont. It's great to know you appreciated the clean facility and loaner vehicle option as well!

October 18, 2024

Impressed with my last visit. My advisor Phat took really good care of my car needs and my car drop off was done in less than 10 minutes. A bonus was getting a loaner and I was ab More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phat Lam
Oct 21, 2024 -

Lexus of Fremont responded

JC, we're delighted to hear that Phat and the team at Lexus of Fremont provided you with such efficient service! It's great knowing your experience was smooth from drop-off to pickup. Thank you for choosing us and enjoy driving your Lexus!

October 17, 2024

Work will not be done on time ever. This is my local dealership so I have been coming here for over 10 years now. This last experience was the worst. Told ready by 3pm, then car still More

by tonga02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff
Oct 18, 2024 -

Lexus of Fremont responded

Thank you for sharing your experience. It's disappointing to hear about the delay with your vehicle, especially as a long-time customer. We strive for timely service and clearly missed the mark here. We truly appreciate the feedback and your comments will be shared with our store management team so that they can look into what went wrong and work towards making sure that this doesn't happen again Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

October 17, 2024

He’s very knowledgeable and very helpful! All my questions are answered with a very thorough explanation. More

by Lanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Plude, Rob Ferrando, Scott Howell
Oct 18, 2024 -

Lexus of Fremont responded

Lanie, we're delighted to hear that you received thorough and knowledgeable assistance at Lexus of Fremont! Thank you for sharing your experience with us.

October 15, 2024

Very friendly and courteous staff and was very happy with my service experience. Will keep coming back. More

by Joshipura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phat Lam
Oct 16, 2024 -

Lexus of Fremont responded

We're delighted to hear that you had a positive service experience with our team at Lexus of Fremont. We look forward to welcoming you back in the future!

October 15, 2024

Job done on time as promised. James L., our advisor, is courteous , knowledgeable and accommodating as always. More

by V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Luong
Oct 16, 2024 -

Lexus of Fremont responded

We're delighted to hear that James provided you with timely and accommodating service at Lexus of Fremont! Thank you for sharing your experience, and we look forward to assisting you again in the future.

October 13, 2024

Andy worked diligently to find the car we wanted. Judy was extremely helpful and patient in filling out the credit application. Danny in fiance was great with the hardest part, signing all the pape More

by mgkmech
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy, Judy, Danny Dang, Gabe Hernandez
Oct 15, 2024 -

Lexus of Fremont responded

Thank you for sharing your experience with us! We're delighted to hear that Andy, Judy, and Danny made the process smooth at Lexus of Fremont. Enjoy your new car!

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