Lexus of Fremont

Horrible service. Car delivered damaged and dirty. Recently we have been having nightmares with this dealership when bringing our cars for maintenance services. Repeatedly our cars were delivered in di Recently we have been having nightmares with this dealership when bringing our cars for maintenance services. Repeatedly our cars were delivered in dirty messed up condition after the service orders performed. ( e.g. Paint scratches, greasy marks left in interior, damages to tires and rims...etc.). QUality Control has been substantially neglected and monitored at this place. Lexus should be ashamed to have this place operated under its name. Do not recommend anyone to come here for maintenance service needs. We will never come back here for business ever again!. More

Great Customer service I Leased my new Lexus GS 350 F I am from South Orange County , the service that I got here was great , Fred Omar did an awesome job excellent custom I Leased my new Lexus GS 350 F I am from South Orange County , the service that I got here was great , Fred Omar did an awesome job excellent customer service A+++, I do recommend him to everyone to use his expertise while purchasing their new Lexus it was a pleasure working with him and everyone in Lexus of Fremont. More

GREAT dealership Loved every minute of our experience at Magnussen's Lexus in Fremont. Amazing experience to have when purchasing a new automobile. Gabe was wonderfu Loved every minute of our experience at Magnussen's Lexus in Fremont. Amazing experience to have when purchasing a new automobile. Gabe was wonderful, no high pressure, but managed to get us all that we wanted in our purchase of a Certified Automobile. Then Craig took over as our technology tutor. Being a total techno geek, I was very concerned about all these "new gadgets", but Craig walked me through each item and as often as needed to get me comfortable with each item. Thanks to both Gabe and Craig our car purchasing experience couldn't have been better. We certainly will be back for our next purchase and are considering driving past other dealerships to service at Magnussens!! More

This is a really really nice dealership, came here with my family to buy an RX350, and was greeted promptly by Chris Lin, he is the internet director, and gave us a direct price without haggling. He liter my family to buy an RX350, and was greeted promptly by Chris Lin, he is the internet director, and gave us a direct price without haggling. He literally had 3 previous clients come while we were there to ask him questions. It's really a testament to your customer service if you can return after the sale and your salesperson still helps you! More

I’ve always had pleasant experiences at Magnussen’s in Fremont, but I don’t live in the immediate area and the only reason I go back each time (I’m on my third Lexus) is because of Chris Lin. Chris alway Fremont, but I don’t live in the immediate area and the only reason I go back each time (I’m on my third Lexus) is because of Chris Lin. Chris always goes above & beyond to be sure he gets you the best deal. He genuinely wants you to be happy with your purchase. My last purchase he personally delivered to me at my home. I’ve emailed him with questions at night, on his day’s off … doesn’t matter, he always responds quickly and pleasantly. I’ll never buy a car from anyone else. More

I have always received excellent service from Lexus of Fremont for all my service needs. Mr. Vener Padilla ( my service representative for my service on June 25) exemplifies that excellent customer servi Fremont for all my service needs. Mr. Vener Padilla ( my service representative for my service on June 25) exemplifies that excellent customer service. He met me when I came in, and spent time going over what was needed for my 45 thousand mile maintenance. He asked if I had any problems or requests, and made sure that my request to have help setting up the Bluetooth for my new phone was done quickly. He arranged for a loaner, showed me how to be comfortable with the Lexus hybrid loaner (new to me), and kept me informed during the day as my car maintenance service progressed. When I returned to pick up my car, he walked me through the services performed and walked me to the front desk, asked that my car be brought up, and introduced me to the front desk staff person. She was also very friendly and helpful. Mr. Padilla escorted me to my car, and thanked me for choosing Magnusen Lexus for my service needs. My car was also sparkling clean. I don't have all the names of the employees who interacted with me, but every person was friendly, helpful, and gave excellent customer service. Thanks to all of them for making my visit a pleasurable experience! Gratefully, Linda Kretz More

Truly outstanding service. I was greeted by the service director himself on that day and Mitch really talking care of the customer. He help resolved the extended warrantee on behalf of the customer with th director himself on that day and Mitch really talking care of the customer. He help resolved the extended warrantee on behalf of the customer with the district. I give him a 12 out of 10 for going the extra mile over and above the required duty. More

Came early for an urgent service need (tire) and they still found time to take care of my needs in an efficient and prompt manner. COntinues to bring me back to Magnussen still found time to take care of my needs in an efficient and prompt manner. COntinues to bring me back to Magnussen More

I am a repeat customer of Magnussen Lexus of Fremont in Fremont, California. Having owned BMWs and Mercedes, I am a Lexus owner (X2) becaue their service is the finest and Magnussen is the best in the SF Fremont, California. Having owned BMWs and Mercedes, I am a Lexus owner (X2) becaue their service is the finest and Magnussen is the best in the SF Bay Area. Yvette McAvoy realized in a recent regualrly scheduled service that the technician did not use my owner provided synthetic oil. Without my asking, she immediately volunteered to credit me with free service on my next visit which has now been completed. The entire service experience is professional and thoughtful. Greg V. More

My wife and I visited the dealer two months earlier, and talked to Austin about ES 300h. He let us test-drive the car by ourselves, which was great. We got a quote including the trade-in value for my '08 Ni talked to Austin about ES 300h. He let us test-drive the car by ourselves, which was great. We got a quote including the trade-in value for my '08 Nissan Altima. Later, I called the dealer in Oakland with the same condition, and they gave a little better quote. However, due to our schedule and traveling plan, we were forced to put the new car acquisition project on halt for a month or so. After we got back, I called and talked to both Austin and Chris with the other dealer's quote, and they offered me a great deal on the trade-in value. Went to the dealer later and picked up the car on the price that we agreed upon. Before we left the dealer, Martie spent a great deal of time giving us a great presentation about the car and dealer, which gave us much more information that we have expected. First of all, we did a test-drive without the salesman watching over our shoulder allowing us to do the real test-drive. Secondly, they had never used the "Please, wait a minute. I have to talk to the manager." tactics to keep us waiting forever. Last but not least, the entire staff are very accommodating and professional. Both my wife and I found great pleasure doing business with this dealer. This has to be one of our best car buying experiences, if not the best. More