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Lexus of Fremont

Fremont, CA

4.9
956 Reviews

5600 Cushing Parkway

Fremont, CA

94538

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956 Reviews of Lexus of Fremont

September 06, 2023

Lexus of Fremont ignores customer complaints. I was overcharged on 7.31.23, to date, I have not been refunded. I've sent emails/ voice messages to the service director, Jason Doyle, GM, Bill Maso More

by D Broudy
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Doyle, Bill Mason , Vener Padilla, Oscar Pacheco
Sep 07, 2023 -

Lexus of Fremont responded

I'm really sorry to see we let you down. We aim for straightforward service and pricing and apologize for any inconvenience caused on our end. I want to look into this matter and clear up any remaining confusion. I will search for your contact information, but in case I am unable to locate it, I also encourage you to call me directly. Thank you, Mike Cartisano - General Manager - 510-492-5628

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Sep 07, 2023 -

D Broudy responded

Thank you Michael for your attention and response to my complaint. I am now satisfied. The refund has been issued, and you have restored my confidence in Lexus of Fremont. Also, a thank you to Jason Doyle for his help. —Denise Broudy

Sep 08, 2023 -

Lexus of Fremont responded

Denise, we are so happy to hear that your concerns have been resolved and we have regained your confidence in our work. Thank you for allowing us to look into this further and address it properly. We look forward to working with you again down the road!

August 29, 2023

Mike Cartisano and Dewey Le were amazing consistently in providing me with a great experience and fixed all issues I encountered. It's unfortunate Jeff Swickard took over this dealership as it will nega More

by tornado78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cartisano
Aug 30, 2023 -

Lexus of Fremont responded

I am glad to know that Mike and Dewey were able to provide you with a great experience at Lexus of Fremont. However, I am sorry to hear you are having some concerns with our change in management, but rest assured, we are committed to maintaining our high standards of service. Thanks for sharing your feedback, and if you would like to discuss anything with me directly, please reach out. Thank you, Mike Cartisano - General Manager - 510-492-5628

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January 04, 2023

I give one star is because the pool car service. There are two points: 1. When I bought the car the sales tried to sell me the car and service package. Said whenever you do car service in future More

by Jason
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't want provide any name.
Jan 04, 2023 -

Lexus of Fremont responded

Jason very sorry for your poor experience It sounds like we weren't clear about setting an appointment prior to bringing your vehicle in ahead of time to ensure we have a loaner vehicle available for you Please feel free to contact me directly if I can be of further assistance moving forward Mike Cartisano General Sales Manager 510-492-5628

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August 30, 2022

Called ahead inquiring about a Lexus IS-F several months ago, went inside and saw 5-6 salespeople standing around and not one of them approached me until I wave one over. Guy with a knee brace, never got h More

by david
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown male (wore a knee brace)
Aug 30, 2022 -

Lexus of Fremont responded

My name is Mike Cartisano, I am the General Sales manager here at Lexus Of Fremont Thank you for taking the time to share your experience with us and I apologize for the lack of customer service and will address this with my team . Please feel free to contact me directly if there is any thing we can do to assist you in the future 510-492-5628

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November 11, 2021

Initially I would have rated this location 1 star, but because of Austin I’m rating it 4/5. My first two experiences was with two different sales rep and I was not happy with their service at all. I decid More

by Lai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Pann , Austin Pann
Nov 12, 2021 -

Lexus of Fremont responded

Hi Lai - I am happy to see that Austin could turn your experience around, but it's important that our entire team provides a five-star experience to our customers. Your feedback is important in helping us improve moving forward, and if you were willing to share what happened during your initial visit, I would like to learn how we can improve. Please give me a call when you have a chance. Thank you, Andy Long - Sales Manager - (510)492-5651

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August 10, 2021

I made an appointment via phone one day before visiting, but when I was at the building, they could not find my name. After a long waiting( only 4 people working at service department ~1.10pm but there were More

by xming5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christina Fulkerson
Aug 11, 2021 -

Lexus of Fremont responded

I'm sorry to hear about the delay in servicing your vehicle, and I apologize you didn't feel the warm and accommodating care we pride ourselves on. I will be sure to address this feedback with our team members so we can work to provide the most pleasant guest experience possible moving forward, but if you'd like to discuss this together, I also invite you to give me a call. Thank you, Monte Munoz - Service Manager - (510)492-5635

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May 25, 2021

I emailed this "dealer" about a used Porsche that had all the options I was looking for, which is pretty rare to come by, I sent them an email and they asked if I was buying in state or out of state. I said More

by Anton
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Daskalos
May 28, 2021 -

Lexus of Fremont responded

Anton, We would be grateful for your business and I sincerely apologize that there wasn't more we could do to assist you in this situation. I understand why this would be so frustrating. Customer feedback is important to us so I will speak with my team about what you've written here. I would also be glad to speak with you directly, so don't hesitate to give me a call. Thank you, Andy Long - New Car Manager - (510)492-5651

More
January 23, 2021

Excellent customer service! I worked with Dewey Le to purchase a pre-owned 2017 NX200T. Ask for Dewey in Sales and he will ensure you have a great vehicle buying experience. I was pleasantly surprised by More

by smoore2021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dewey Le
November 29, 2020

Last weekend, I made an appointment to go in to look at hybrid SUVs. I spoke with Jim. When I arrived, Jim greeted me at the door because maybe he was "next up"? When I introduced myself to him he had no i More

by selewis458
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jim Maroudas
October 01, 2020

We have been a Lexus customer for the past 8 years and bought two certified RX 350. The second one we bought around December 2018 included the prepaid maintenance service, and don't drive much, only about More

by Tony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Wong
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