Lexus of Fremont

Outstanding customer service I always wanted to be part of the Lexus car owner. Today 10/06/2018 at the Fremont Lexus dealer, we met this sales gentlemen whom he called himself S I always wanted to be part of the Lexus car owner. Today 10/06/2018 at the Fremont Lexus dealer, we met this sales gentlemen whom he called himself Shane. Mr. Shane had made my dream come true that i was able to take the car i love home without any doubt. I and my husband was very impressed with his outstanding customer service. We got only 12 minutes to look around the car before they close but Mr. Shane just took his time and answered all the questions patiently. He even stayed back by showing the cars that we were interested because he knows we drove all the way from Moraga to Fremont. He just throws all these knowledge you need to know about the cars which was amazingly helpful for us since we didn’t research much like other people do before buying it. We will definitely stick to Fremont Lexus dealership for our next Lexus car in the future, and no doubt that Mr. Shane will be our future sales person. We are very very happy with our purchase throgh him so we highly recommend Shane the wonderful gentleman. Thank you for making my dream come true Mr. Shane! More

Purchase went smoothly, finance took long time I visited Magnussen Lexus and found that the salesman, Gabe Hernandez, who sold me a RX330 in 2004 was still working there. I made an appointment wit I visited Magnussen Lexus and found that the salesman, Gabe Hernandez, who sold me a RX330 in 2004 was still working there. I made an appointment with Gabe. He showed us some SUVs and we test drove one. Gabe then spent a lot of time working with us to find the car we wanted which was at another dealership. Gabe arranged for the car to be shipped to Magnussen. We agreed on price, etc and here is where it took a long time. The Finance manager was busy with other customers and we would have a several hour wait as only one finance person on duty. I left and came back the next morning but the "paperwork" was still not done so it took longer than I wanted to complete the transaction. More

Great service experience Michael Start provided awesome service as always! He was friendly, courteous and always worked to solve our problems. One of the main reasons I go h Michael Start provided awesome service as always! He was friendly, courteous and always worked to solve our problems. One of the main reasons I go here. More

WOW! Truly exceptional experience! Exceptional experience! Thought about selling car that wasn’t being used very much last night. Took about an hour at the dealership to complete the d Exceptional experience! Thought about selling car that wasn’t being used very much last night. Took about an hour at the dealership to complete the deal at KBB advertised price. More

Ask For Fred Omar. he’s tthe best! Great customer service by Fred Omar. Highly recommended!! Ask for Fred Omar when you come in the dealership. He is the best of the best! Great customer service by Fred Omar. Highly recommended!! Ask for Fred Omar when you come in the dealership. He is the best of the best! More

Replacement of car Very efficient, courteous, and timely. I totaled my previous Lexus when I hit a deer. I was able to find a similar car at your dealership, quickly t Very efficient, courteous, and timely. I totaled my previous Lexus when I hit a deer. I was able to find a similar car at your dealership, quickly thanks to Jenny and Eric More

Replace fuel delivery pipe Arnold Stovall is a excellent service rep. He kept me posted & informed me through the whole process & drivered car on time. He is professional & poli Arnold Stovall is a excellent service rep. He kept me posted & informed me through the whole process & drivered car on time. He is professional & polite & would highly recommend him. More

Jim was awesome! Jim Maroudas was kind, very friendly, professional, extremely helpful and transparent through the whole process, also patient to every questions asked Jim Maroudas was kind, very friendly, professional, extremely helpful and transparent through the whole process, also patient to every questions asked. Unlike others, he gave us time to think about the deal. He listened to my questions and gave me solid answers. We are satisfied with the deal we got. Very happy with the ES 350 UL 2019 Thanks Jim! More

Shane is awesome I have bought released over 10 cars in the last 10 years and Shane is by far the best person I’ve ever dealt with with car sales he has great customer I have bought released over 10 cars in the last 10 years and Shane is by far the best person I’ve ever dealt with with car sales he has great customer service. He even drove my car to me when it wasn’t ready on time I am so happy with the service he gave me I would recommend it to anyone looking for a new car great job Shane thank you so much for all your help More

Overall Impression Everyone was very professional, courteous and friendly. In particular, Yvonne. Her knowledge, friendliness and ability to provide the appropriate an Everyone was very professional, courteous and friendly. In particular, Yvonne. Her knowledge, friendliness and ability to provide the appropriate and best service was apparent. She is a real professional. More