Lexus of Fremont

I have always received excellent service from Lexus of Fremont for all my service needs. Mr. Vener Padilla ( my service representative for my service on June 25) exemplifies that excellent customer servi Fremont for all my service needs. Mr. Vener Padilla ( my service representative for my service on June 25) exemplifies that excellent customer service. He met me when I came in, and spent time going over what was needed for my 45 thousand mile maintenance. He asked if I had any problems or requests, and made sure that my request to have help setting up the Bluetooth for my new phone was done quickly. He arranged for a loaner, showed me how to be comfortable with the Lexus hybrid loaner (new to me), and kept me informed during the day as my car maintenance service progressed. When I returned to pick up my car, he walked me through the services performed and walked me to the front desk, asked that my car be brought up, and introduced me to the front desk staff person. She was also very friendly and helpful. Mr. Padilla escorted me to my car, and thanked me for choosing Magnusen Lexus for my service needs. My car was also sparkling clean. I don't have all the names of the employees who interacted with me, but every person was friendly, helpful, and gave excellent customer service. Thanks to all of them for making my visit a pleasurable experience! Gratefully, Linda Kretz More

Truly outstanding service. I was greeted by the service director himself on that day and Mitch really talking care of the customer. He help resolved the extended warrantee on behalf of the customer with th director himself on that day and Mitch really talking care of the customer. He help resolved the extended warrantee on behalf of the customer with the district. I give him a 12 out of 10 for going the extra mile over and above the required duty. More

Came early for an urgent service need (tire) and they still found time to take care of my needs in an efficient and prompt manner. COntinues to bring me back to Magnussen still found time to take care of my needs in an efficient and prompt manner. COntinues to bring me back to Magnussen More

I am a repeat customer of Magnussen Lexus of Fremont in Fremont, California. Having owned BMWs and Mercedes, I am a Lexus owner (X2) becaue their service is the finest and Magnussen is the best in the SF Fremont, California. Having owned BMWs and Mercedes, I am a Lexus owner (X2) becaue their service is the finest and Magnussen is the best in the SF Bay Area. Yvette McAvoy realized in a recent regualrly scheduled service that the technician did not use my owner provided synthetic oil. Without my asking, she immediately volunteered to credit me with free service on my next visit which has now been completed. The entire service experience is professional and thoughtful. Greg V. More

My wife and I visited the dealer two months earlier, and talked to Austin about ES 300h. He let us test-drive the car by ourselves, which was great. We got a quote including the trade-in value for my '08 Ni talked to Austin about ES 300h. He let us test-drive the car by ourselves, which was great. We got a quote including the trade-in value for my '08 Nissan Altima. Later, I called the dealer in Oakland with the same condition, and they gave a little better quote. However, due to our schedule and traveling plan, we were forced to put the new car acquisition project on halt for a month or so. After we got back, I called and talked to both Austin and Chris with the other dealer's quote, and they offered me a great deal on the trade-in value. Went to the dealer later and picked up the car on the price that we agreed upon. Before we left the dealer, Martie spent a great deal of time giving us a great presentation about the car and dealer, which gave us much more information that we have expected. First of all, we did a test-drive without the salesman watching over our shoulder allowing us to do the real test-drive. Secondly, they had never used the "Please, wait a minute. I have to talk to the manager." tactics to keep us waiting forever. Last but not least, the entire staff are very accommodating and professional. Both my wife and I found great pleasure doing business with this dealer. This has to be one of our best car buying experiences, if not the best. More

Shane Sorge was able to locate a difficult to find model/color/option pkg. He was very friendly and a great help during the sales/trade-in process. After purchase Martie Martin was a great help in u model/color/option pkg. He was very friendly and a great help during the sales/trade-in process. After purchase Martie Martin was a great help in understanding the unfamiliar functions of the new car. Thanks to both for an outstanding transaction. More

I went looking for a car last weekend and decided to purchase a 2013 Lexus ES 350. Since I live in SJ, I started with Lexus Stevens Creek; however, the salesman refused to give me a test drive of a 201 purchase a 2013 Lexus ES 350. Since I live in SJ, I started with Lexus Stevens Creek; however, the salesman refused to give me a test drive of a 2012 because I indicated that I really didn't want black and black was what they had in inventory. He basically blew me off and treated me like he was wasting his time. I was so irritated with his approach that I left feeling I would never spend my money there. I went home googled the next closest Lexus and it was Magnussen's. The initial sales person was friendly, helpful and polite (sorry I can't remember his name). I sent an email asking for a quote and was contacted by Chris. Chris responded promptly, answered my questions and was patient as I continued to look at alternatives. When I finally decided on a particular model/color combination that they didn't have, Chris assured me they would find the car and offered to provide me with a loaner car until the one I wanted came in. Turned out, they had a model that met my needs and I was able to drive my car home that night. They provide training to use the Lexus which we started that night. We weren't able to finish and Chris contacted me the next day to set up time for me to come back. All in all, I got what I wanted, Chris was very helpful and worked hard to make sure my experience was a good one without being overly pushy. For those reasons, I would recommend purchasing your next Lexus at Magnussen's--they were courteous, thorough and focused on pleasing me the customer! Lexus Stevens Creek staff should take lessons.... More

I found myself suddenly in need of a new vehicle when the car I was driving needed over $3000 in repairs. In one day I test drove 3 used vehicles, found one I liked that had just come in and needed repairs car I was driving needed over $3000 in repairs. In one day I test drove 3 used vehicles, found one I liked that had just come in and needed repairs to become "certified pre-owned", and negotiated a deal that both dealership and I walked away happy with. I haven't had many experiences buying cars from dealerships, but my experience at Magnussen's was excellent. Attentive customer service with my best interests in mind, friendly service staff, and low pressure (actually helpful!) sales people made my car buying experience exceptionally pleasant. More

I bought my Lexus RX 300 here in 2000. And I've been servicing it here ever since. I've always been treated fairly and the work has been top notch. Yes, other places will do it for less, but I always ge servicing it here ever since. I've always been treated fairly and the work has been top notch. Yes, other places will do it for less, but I always get a loaner car, and they take the time to service the vehicle completely.And before returning it to me, it's always washed inside and out leaving it looking like new. On this occasion dropped the car off for its 90,000 mile servie. It's a major service. I spoke with Scott Howell on the phone and he immediately arranged a time and a loaner car for me. I dropped the car off and Scott went though the service and any other issues I had with the car. He quickly put together the estimate for the additional work I wanted done, pulled up my loaner car (a new Lexus) and I was on my way. As promised, two days later Scott called saying the car was finished. When I picked up my car Scott took me through each service individually, made sure all my questions were answered, and had me out the door in minutes, all without ever feeling rushed. I will continue to take my car back to Magnussen Lexus for service for sure and it your car needs work, look up Scott. More

Mostafa and the whole sales team were fabulous. I was treated respectfully and the whole experience was pleasurable. I know that when my car needs servicing, I will again be treated very well. I love my treated respectfully and the whole experience was pleasurable. I know that when my car needs servicing, I will again be treated very well. I love my new Lexus!! More