Lexus of Glendale

Fausto was great and very helpful. I did not want to have to replace the key fob due to cost but he was super helpful I did not want to have to replace the key fob due to cost but he was super helpful More

I would like to sincerely thank Mr. Jerry Temorea for his consistent and exceptional customer service and professionalism. His level of attention and understanding of the my vehicle are Jerry Temorea for his consistent and exceptional customer service and professionalism. His level of attention and understanding of the my vehicle are commendable. Mr. Jerry provided several opportunities for me to discuss the various options per the necessary repairs for my car. Truly, I am very grateful for how much time Jerry took to explain the issues with my car for context and understanding in order to help me make a sound decision. Thank you Jerry for always being extremely helpful! More

I have been a Lexus of Glendale customer since 2008. My wife and I came into the showroom and were greeted by Nima who patiently answered all of our questions, showed us a variety of cars and happily w My wife and I came into the showroom and were greeted by Nima who patiently answered all of our questions, showed us a variety of cars and happily went with us to drive the ones that interested us. During this time we had wonderful, interesting conversations with Nima and ended up leasing two new cars from him. Everyone at the dealership has been wonderful to work with from the finance department to the service department to the cashiers. Everyone is friendly and the showroom is comfortable and well equipped. We will recommend everyone interested in a Lexus to Lexus of Glendale and specifically to Nima. More

Dave the person that helped me was excellent and knowledgeable. He was helpful in what I needed and I appreciate him. He was not pushy at all. Enjoyed my shopping for a car at your dealership. knowledgeable. He was helpful in what I needed and I appreciate him. He was not pushy at all. Enjoyed my shopping for a car at your dealership. More

Rec'd oil change and maintenance car sensor reset which is the service I wanted and intended. Opted out of the suggested 80k car check. I would prefer to NOT be offered the 80k and have to opt out of it. is the service I wanted and intended. Opted out of the suggested 80k car check. I would prefer to NOT be offered the 80k and have to opt out of it. Better if Service Dept explains the 80k or 90k check without having to decline. More

Always the best service. The consultants will give best advice. The loan car is provided. Always go only to the Lexus of Glendale The consultants will give best advice. The loan car is provided. Always go only to the Lexus of Glendale More

I honestly have never had such a terrible car buying experience. The sales guy Brian Hernandez was fine but once he handed us off to finance, Michael (Mgo) Kalayjian truly ruined any possible positive e experience. The sales guy Brian Hernandez was fine but once he handed us off to finance, Michael (Mgo) Kalayjian truly ruined any possible positive experience. I have never been belittled, talked down to, and disrespected as much as I was by Michael. I am a woman in my mid 20s and he seemed to think that meant I was deserving of no respect and at times he would not even make eye contact with me and directed questions to my husband (who was not part of buying or financing the car at all!!). I questioned him when he came back with a higher rate than the sales rep had given us initially, and then he got angry and defensive and tried to explain interest rates to me (I am a financial analyst. I did not appreciate his poor mansplaining). When it got to the dealer add on time, Mgo was very condescending and told me I needed to tell him what I thought each warranty included and then told me what I said wrong. Why not just explain to me what the benefits are instead of acting like you’re testing me? If we hadn’t driven 2 hours to that dealer to get that specific GX- I would have left and dropped the sale. I cannot say enough how much it ruined the Lexus reputation for me and I have told numerous people to avoid this dealer at ALL COSTS. I love my car, but again would give 0 stars in possible due to Michael’s heinous behavior. More

Tony is an amazing service representative. He truly cares about his customers and knows the meaning of customer service. He is a natural at what he does and does not come off as a robot custo He truly cares about his customers and knows the meaning of customer service. He is a natural at what he does and does not come off as a robot customer care representative like some of the other guys there. Highly recommend him for anyone! More

Prompt service,reliable and Mr Tony had been so nice and accommodating. Very glad to have him in your business. accommodating. Very glad to have him in your business. More