Lexus of Glendale - Service Center

Good experience again! We brought in our Lexus for its half yearly tune-up. Ken Kwan greeted us by our name, and made us feel very welcome. He let us know the specifics of w We brought in our Lexus for its half yearly tune-up. Ken Kwan greeted us by our name, and made us feel very welcome. He let us know the specifics of what they would do to the car, and got us a loaner very quickly. The car was done in a very reasonable amount of time. When we were just about home, we realized we had left the car key at the counter. Since I had mine in my purse, it started up, and we didn't think about it. We live about 20 miles away. We called them hoping they could mail it. Ken got on the phone, and said he'd drop it by our house, since he goes our way home. We thought that was very commendable and couldn't be more pleased. If more people were kind and thoughtful as Ken, it would be a better place to live. More

Great Experience Went there to get my 5k mile maintenance done and I must say that the personnel there can best be described as genuinely kind, informative, and amicab Went there to get my 5k mile maintenance done and I must say that the personnel there can best be described as genuinely kind, informative, and amicable. I enjoyed working the service staff and the courtesy shuttle drivers. Another takeaway is how nice the dealership is inside. Most Lexus dealerships are nice but this one had a slightly different essence about it. Perhaps it's the large screen Macs or the recycling body massage chairs along with the aesthetically pleasing layout. More

Arbi is extremely professional and knowledgable; it is absolutely a pleasure to work with him. Because of Arbi Lexus of Glendale has my business for life. I also love the weekly "free" car washes! absolutely a pleasure to work with him. Because of Arbi Lexus of Glendale has my business for life. I also love the weekly "free" car washes! More

I brought my 2006 Lexus SC in for the 50k mile service, and as alway it was an excellent experience. Upon a thorough check I had to replace a few things, but my Service Consultant, Fred Hottenroth, contac and as alway it was an excellent experience. Upon a thorough check I had to replace a few things, but my Service Consultant, Fred Hottenroth, contacted me right away, detailed what was needed, and expeditiously proceeded upon my approval. I must say that I truly appreciate and trust Fred! He's cared for my Lexus service needs for some time and I must say a big reason I utilize Glendale Lexus for service. Thanks also to all the great servicing personnel, my car drives like new! Ilove my Lexus SC, it performs and looks as amazing in 2013 as it did when purchased in 2006! More

Just wanted to take the moment to give my token of appreciation for Arbi Der-Krikorian as he took care of my car for service. Made an appointment with him then he took my car in for service, called me appreciation for Arbi Der-Krikorian as he took care of my car for service. Made an appointment with him then he took my car in for service, called me at the lounge area informing that my car is ready to go, and he took care of the paperwork. More

Very nice receptionist Yvonne Parry, concerned about your needs and knows the Company very well. Scott in service is very serious about taking care of your needs as a client treats you like family member. needs and knows the Company very well. Scott in service is very serious about taking care of your needs as a client treats you like family member. Will be back for my service and other new Lexus! More

I have been a customer of lexus of Glendale ,for sixteen years, each time I call for anything Yonnne Perry has always has the person who has help me the most. she will direct me to the right person and ex years, each time I call for anything Yonnne Perry has always has the person who has help me the most. she will direct me to the right person and explain what I need to do and who I need to talk to, she is so knowledgeable and patient. she is truly the reason why I continue to come to lexus of Glendale. I called about new cars and which would be best for me she has always delivered the best advice and I just love her caring ways and excellent customer service More

I give Lexus of Glendale exceptional service! I recommend all my friends to this location. The service department is extremely incredible in their performance and I highly appreciate Nicole W., Violet A., Ar all my friends to this location. The service department is extremely incredible in their performance and I highly appreciate Nicole W., Violet A., Arbi, and Yvonne Parry. Thank you for your service! More

Arbi Der Krikorian is wonderful! I have dealt with GM, Honda, and Mercedes service departments, and Lexus is the best. While all the people at Lexus of Glendale are very professional and helpful, Arbi has Honda, and Mercedes service departments, and Lexus is the best. While all the people at Lexus of Glendale are very professional and helpful, Arbi has surpassed all others whenever I call, be it with regular maintenance or an emergency - thank you nail puncture. I have recommended Arbi and Lexus of Glendale to several friends. The dealership is fantastic! More

We have been going to Lexus of Glendale because of Arbi Der Krikorian. He has been our service rep for the past 9 years or more. We know that when we go to him we are going to receive the best maintenance Der Krikorian. He has been our service rep for the past 9 years or more. We know that when we go to him we are going to receive the best maintenance that our cars need. He is always courteous, pleasant, answers our phone calls immediately, gives explanation when needed, and always follows up to see if everything was to our satisfaction. We fully trust his knowledge and ability to help us make decisions regarding everything our cars need to be in the best performance and endurance. We highly recommend him and hope he stays with Lexus of Glendale a very, very long time. Vram & Aida Sarafian More