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Lexus of Henderson

Henderson , NV

4.8
6,950 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,950 reviews

April 20, 2023

Very friendly, fully familiar with the car. Very smooth transaction. Car was ready and on time. More

by Garycrow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim
Apr 21, 2023 -

Lexus of Henderson responded

Thanks for the 5-star review of Lexus of Henderson!

April 20, 2023

Made it a pleasure Made my experience smooth and went over all my options to be sure I was taken care of More

by stluke8
Recommend Dealer
Yes
Employees Worked With
Don't remember, Maybe Shawn?
Apr 20, 2023 -

Lexus of Henderson responded

It's wonderful to hear that your experience was top-notch! Thank you for choosing Lexus of Henderson and we hope you have a great day!

April 19, 2023

Rick White is a great representative of your dealership! Your whole group have been excellent to work with. Service Excellence. Thank you! More

by gay.whittecar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Suri was very nice
Apr 19, 2023 -

Lexus of Henderson responded

We're thrilled to hear that Rick provided you with such attentive service! We will be sure to pass on the kind words to him. Safe travels, and we hope to see you again at Lexus of Henderson!

April 19, 2023

I purchased the wheel and tire protection which the finance advisor told me would cover the damage on the wheels currently. When I brought it into the service dept to install my clear bra and address t More

by Adam bal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Lexus of Henderson responded

Hi Adam, I am very sorry for any lack of transparency on our end and the frustrations this has caused. I understand how important it is to feel confident in the protection you've purchased for your vehicle. If you could please give me a call, I would like to further discuss your concerns and ensure you are happy moving forward. Thank you, Craig Kelly - Service Director - 702-228-7736

April 18, 2023

Called once to express my displeasure. Was told someone would get back to me. Nobody did. Responded to an e mail survey. No response. It appears Lexus IS not interested in responding to ne More

by ROYNORSIGIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Lexus of Henderson responded

I am sorry to see this review as our Service Director spoke with you at the time of your visit regarding your displeasure with the cost of replacing a battery. In addition, you had spoken with Leslie Church on 4/3/2023, and understandable in feeling that the cost was higher than you were comfortable with. We appreciate your feedback and have used this to review our practices. Craig Kelley - Service Director - 702-228-7736.

Apr 18, 2023 -

ROYNORSIGIAN responded

more specifically it was the INCREASE in labor costs. A threefold increase is way out of line. Not sure you read my more lengthy comments from previous review

April 18, 2023

My experience at Lexus of Henderson has always been top notch. My service advisor, David is a true professional. He is both honest and knowledgeable. Unfortunately, that is a rare combination in the automo More

by JORDAN.EGELAND@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
David Torrella
Apr 18, 2023 -

Lexus of Henderson responded

Jordan, we're delighted to hear that you always have a top-notch experience when working with David at Lexus of Henderson! Thank you for sharing your feedback and for supporting our business. We look forward to seeing you again next time!

April 17, 2023

David Torrella is the best! !! Highly recommend Lexus of Henderson and David! Purchased a couple of cars there and have not been disappointed in the cars or the service. I previo More

by vegaselkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
Apr 18, 2023 -

Lexus of Henderson responded

We are thrilled to hear that you've had such positive experiences with David and the team at Lexus of Henderson! Thank you for sharing your support and loyalty to our brand. We appreciate your business and look forward to continuing to serve you in the future. Have a great rest of your day!

April 17, 2023

My wife and I were looking for the 2023 Hybrid SUV. Thanks to Henderson Lexus they had exactly the model we like. We traveled from Upland California to Henderson for purchasing it. With great help from More

by Jasontsou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sirui Xie
Apr 18, 2023 -

Lexus of Henderson responded

Jasontsou, thank you for leaving a five-star review for Henderson Lexus! We are thrilled to hear that Tito provided you with excellent service and helped you find the perfect vehicle. We appreciate your feedback and look forward to seeing you in the future!

April 17, 2023

My service advisor was Great. He provided excellent customer service. He also answered all my questions. More

by Joanne.jones1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Lexus of Henderson responded

We're overjoyed that our team demonstrated our commitment to customer service and got all your questions answered, Joanne! Thank you for choosing Lexus of Henderson for your maintenance needs. Safe travels!

April 16, 2023

Tito was awesome and never gave hope from the beginning till the end. Best customer service ever!! More

by dorysue01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sirui (Finance)
Apr 18, 2023 -

Lexus of Henderson responded

Thank you for the review! We are so glad to hear that Tito delivered such a successful purchase experience. Drive safely, and we hope to see you back at Lexus of Henderson!

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