Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Lexus of Henderson

Henderson , NV

Overview
Employees
Reviews
Vehicles
4.8
6,944 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
Contact Dealership
View Awards

7736 Eastgate Road

Henderson , NV

89011

Directions

By Type

Showing 6,944 reviews

January 09, 2023

The dealership is always on point from the person who checks you in to the person who checks you out. Excellent service. More

by kimelmanad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2023 -

Lexus of Henderson responded

Seeing your rating of Lexus of Henderson made our day, thank you!

January 07, 2023

Always friendly, fair, respectful, helpful, accommodating, honest and flexible. A big part of why I keep buying a Lexus. Love them! More

by GEORGENESKLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2023 -

Lexus of Henderson responded

This feedback means a lot to us! Thank you for choosing Lexus of Henderson and for sharing your experience with our team. Drive safely until we see you again!

January 07, 2023

A very good service it was a nice atmosphere inside my service guy explained all the details of what my car needs.he is very pleasant to talk to. More

by Pogiako
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot the name
Report | Print
Jan 08, 2023 -

Lexus of Henderson responded

Thank you for the five-star review, Pogiako! We are glad that the Lexus of Henderson team delivered excellent service.

January 06, 2023

I found the service staff to be responsive and courteous . Quick drop off and pick up. More

by aprilct65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2023 -

Lexus of Henderson responded

Thanks for stopping in and reviewing Lexus of Henderson! We appreciate your positive feedback. See you next time!

January 06, 2023

Great service! I like the great care they take in servicing & returning my vehicle. 10/10 More

by realdeal0520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savanna Taylor
Report | Print
Jan 08, 2023 -

Lexus of Henderson responded

Thank you so much for this rave review of Lexus of Henderson! We truly appreciate your business!

January 06, 2023

Worst loaner vehicle ever from here Did not even try to get the same model. Could have gotten the part then had me come in. Car was dirtier inside than when I left it. More

by BILLJO330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2023 -

Lexus of Henderson responded

I am sincerely sorry for how your loaner vehicle was presented to you. This is not the high standard we strive to offer our customers, and I apologize that we've let you down. I will share your feedback to help us improve, and I hope we get another chance to leave a better impression. Thank you, Craig Kelly - Service Director - 702-228-7736

January 05, 2023

Easy service appointment. Had my brakes replaced and received a loaner car, which was nice! More

by SUSIEL3307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2023 -

Lexus of Henderson responded

We are grateful to have you as a Lexus of Henderson customer. Thank you for your business!

January 03, 2023

This is the dealership that I live closest to. I've gone to this dealership for more than ten years. On a scale of one to ten I would give them an eight. More

by GIBSONTERRY36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Report | Print
Jan 04, 2023 -

Lexus of Henderson responded

Thank you for the review! We are so glad to hear that you are confident in the Lexus of Henderson team to get the job done. If there is anything more we can do to assist you or improve your time working with us, please feel free to reach out. Best, Craig Kelly - Service Director - 702-228-7736

January 03, 2023

Easy Handling, Tito and Eldred made experience smooth sailing. Felt comfortable all the way through. More

by gavleadercustoms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2023 -

Lexus of Henderson responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

January 03, 2023

The service rep was very helpful and courteous. The only complaint I had was I came in from 120 miles away and had a morning appointment but the car was not looked at until after 3 pm and as a resu More

by smcarthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2023 -

Lexus of Henderson responded

Thank you for the review! We are glad to hear that you had a successful experience working with my team. With regard to the rest of your feedback, we apologize for the delay with your vehicle and for the extra trip. We will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Best, Craig Kelly - Service Director - 702-228-7736

1
...
204
205
206
...
695