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Lexus of Henderson

Henderson , NV

4.8
6,960 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,960 reviews

July 07, 2022

Hello it was nice very please visit and costumer service thank you very much see you again. More

by CHONGJARMON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! We appreciate your business.

July 07, 2022

Service manager was amazing, very informative And gave me lots of options to solve my issue with breaks More

by LJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

LJA responded

Lexus of Henderson Jul 7, 2022 LJA VERIFIED CUSTOMER Service manager was amazing, very informative And gave me lots of options to solve my issue with breaks

Jul 08, 2022 -

Lexus of Henderson responded

Thank you for sharing your positive experience! We're glad that our service team was informative and helpful. See you again next time.

July 07, 2022

The dealership is very helpful and tries to accommodate. The only but major issue is their pricing in the service department. They wanted to install a new battery so they could analyze the problem. Since i More

by Bob2076
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Lexus of Henderson responded

Thank you for taking the time to share. We're glad that we've been helpful, but we're sorry that you're frustrated with our rates and recommendations. We aim for best in class prices and customer care, so it's concerning if we left a different impression. Please reach out if there is anything else we can do to help! Craig Kelly - Service Director - 702-228-7736

July 02, 2022

Thank you to Tito especially for always making himself available and taking care of me! Alexis in the repair services is always very friendly and helpful. I received an RX as a loaner and fell in love, th More

by janetrosecobo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis
Jul 05, 2022 -

Lexus of Henderson responded

Thank you so much for this excellent rating and review! We appreciate your support of us, and we thank you for trusting us with your business. We will be sure to pass your kind words along to Tito, Alexis, and the rest of our team here at Lexus of Henderson. We look forward to seeing you next time!

July 02, 2022

Tyler was very accommodating as I needed a quick oil change and service. I was completed on time and very professional More

by BLKASARDA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Lexus of Henderson responded

We're delighted to hear about your positive experience! Thank you for your support of us here at Lexus of Henderson - we will be sure to pass your kind words along to Tyler and our team.

July 02, 2022

Had my 60k maintenance service this time. I picked the package with the full detailing and it didn’t disappoint. My car looks like it’s brand new! As always, Dave took care of everything. Fro More

by Leelee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Jul 05, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Nate, Dave, and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

June 30, 2022

Took a few tries but we think they solved it . The air conditioner is working now More

by CRAIG76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

Lexus of Henderson responded

Craig, we appreciate your patience and are happy that the issue with your AC has been resolved! Thank you for choosing Lexus of Henderson and for sharing a five-star review. Drive safely and please let us know if there is anything else we can assist you with in the future!

Jul 06, 2022 -

CRAIG76 responded

Nate---Thank you for all your efforts and updates...Well done. Craig Hamilton

June 30, 2022

It was finally a painless experience for me. They listen to what I wanted and actually did it with minimal hassle. More

by mtjtbt9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louisa
Jul 01, 2022 -

Lexus of Henderson responded

This review is music to our ears! Thank you for choosing Lexus of Henderson and for taking the time to share your feedback. We are wishing you many safe and happy miles ahead!

June 30, 2022

The dealership told me my car would be ready by 3 PM. I drive two hours from St. George Utah to this dealership. Around 3 PM the dealership contacted me to let me know that my car would not be ready that More

by Lcampbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate
Jul 01, 2022 -

Lexus of Henderson responded

I'm so sorry for the confusion regarding when your vehicle would be ready. We would never want to inconvenience our guests and I understand why this situation would be so frustrating. I will discuss your feedback with my team to ensure we are providing timely and communicative service. If there is anything further I can do to assist you, please give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

June 27, 2022

The service was excellent! Quick, no charge, and stuff was very nice too! The waiting area had cool water, coffee. More

by Oksana Dudinskaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Lexus of Henderson responded

Oksana, this is what we love to hear! We're delighted our team welcomed you with prompt, fantastic service and a waiting area with beverages. We hope to see you again down the road at Lexus of Henderson!

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