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Lexus of Henderson

Henderson , NV

Overview
Employees
Reviews
Vehicles
4.8
6,960 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,960 reviews

June 20, 2022

Great service, very friendly people, and reasonable cost. I keep wanting to return based on this. More

by ADSTROUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with us. Drive safely, and we hope to see you back again at Lexus of Henderson!

June 18, 2022

Second purchase from Kim at Henderson Lexus. Both experiences have been seamless. When we took our prior car in for service, we had a loaner for a week which led us to buy the second vehicle s More

by Srshaddix
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Tran
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Jun 20, 2022 -

Lexus of Henderson responded

Sandy & Jim - Thank you for the great review! We are so glad to hear that you found the right vehicle working with Kim and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

June 17, 2022

Service team keeps me updated while my car in in the shop. Good with loaner cars. The loaner I got this time was a NX. Might consider in future. Nate & Stephen have been very helpful each time. More

by LAL89140
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate & Stephen
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Jun 17, 2022 -

Lexus of Henderson responded

Nate, Stephen, and the entire Lexus of Henderson team have been humbled by your glowing review. It is great to see that our team is going above and beyond to keep you coming back to us. Thank you so much for choosing Lexus of Henderson and we will see you next time!

June 16, 2022

Lexus Osunlana was excellent in every way throughout this transaction. I found her to be knowledgeable, patient & caring. It was a real pleasure working with her. More

by pajohnson572
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexus Osunlana
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Jun 17, 2022 -

Lexus of Henderson responded

Thank you for the terrific review! It means so much that you are a happy customer and we hope to welcome you back to Lexus of Henderson for any future auto needs. Safe travels!

June 15, 2022

Stephen was helpful, patient with my questions, honest about information and proactive in communication with me. More

by LT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
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Jun 16, 2022 -

Lexus of Henderson responded

Thank you for the review! We're glad that Stephen was patient, helpful, and nice to work with. See you again next time here at Lexus of Henderson!

June 12, 2022

good service on time explain very well service tech up to date good facelities and clean More

by NOEL.DANQUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2022 -

Lexus of Henderson responded

Thank you for the great review, Noel! We are so glad to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back!

June 12, 2022

Great service! Loved the rental! I would highly recommend them. Very friendly and attentive staff. More

by ukyomeg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2022 -

Lexus of Henderson responded

The Lexus of Henderson team appreciates your five-star review! It was a pleasure assisting you today.

June 09, 2022

Lexus of Henderson has amazing Customer Service starting from drop off to pick up! David T is seriously the best! More

by Melissa P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Tortella
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Jun 10, 2022 -

Lexus of Henderson responded

Melissa, we are happy to hear that David and the team took great care of you! Thank you for choosing Lexus of Henderson and for sharing your feedback. Drive safely!

June 09, 2022

It was helpful and very polite Really happy with the service I will recommend this dealer More

by JACKIE_O_RAMOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2022 -

Lexus of Henderson responded

Hi Jackie - We are proud to have earned your recommendation! Thank you for choosing Lexus of Henderson and for sharing your kind words about our team. Drive safely until we see you next!

June 09, 2022

They were great except they put a charge for maintenance of $380.00 never came in for that just warranty work More

by Iangel30950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2022 -

Lexus of Henderson responded

This feedback is concerning to receive, but we wanted to clear something up. In the end, there was no cost to you. Your total repair cost was $1952.16 and was fully covered by warranty. The $380.00 was a recommendation of service due and was deferred at this time. No maintenance was performed and is noted in your invoice copy. Best, Craig Kelly - Service Director - 702-228-7736

Jun 11, 2022 -

Iangel30950 responded

Hi I have a text and an invoice showing I would have to pay over $1200.00 not covered. I was told it was from a accident from a previous owner in 2017 and my warranty would not cover it. So I went to Toyota and they took care of it for free.

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