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Lexus of Henderson

Henderson , NV

4.8
6,984 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,984 reviews

August 31, 2021

I love having cars to drive while my car is being repaired. The service staff is so prompt and courteous that it is a pleasure to do business there. More

by themoxleys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Lexus of Henderson responded

We're glad you've enjoyed your service experiences with us, and we're grateful for your loyal business! We hope to have the pleasure of working with you again down the road, and in the meantime, safe travels! - the Lexus of Henderson team

August 30, 2021

Good service right on time the place for waiting is very nice and clean and very comfortable waiting room. Got water and soda in the waiting room More

by vegasjong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Lexus of Henderson responded

Thank you so much for posting a review! We love to hear that you're satisfied with our service and facilities. Hope to see you next time at Lexus of Henderson!

August 28, 2021

I really like David Torretta (Service Mgr). Very honest and professional. Service Center is always very clean and first rate. The guys that greet you when you first drive in are also very professional. More

by John Avello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torretta
Aug 29, 2021 -

Lexus of Henderson responded

John, our team loves to hear your kind words! David and the team are very proud of their welcoming and thorough care and it's wonderful to hear that they had such an impact on your experience. We hope you'll continue to put your trust in the Lexus of Henderson team because we're glad to have you as a customer!

August 28, 2021

Service was awesome…had a loaner vehicle which was very nice!…did a great job on my alignment and also my vehicle had a recall so had that repaired also More

by ISSAMHITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2021 -

Lexus of Henderson responded

It is our honor and pleasure to serve you! Thank you so much for the great review - we hope to see you back at Lexus of Henderson again next time!

August 28, 2021

Very organized and on time. Valued and respected my time, and my needs addressed in efficient ways. After dropping off my vehicle I was informed by the service specialist thank it might take more time to fix More

by MJELDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Aug 29, 2021 -

Lexus of Henderson responded

We are always more than happy to help you out! We know being without a car can be a hassle and we do our best to alleviate that. Thanks for choosing Lexus of Henderson. Let us know if you need anything in the future!

August 28, 2021

Absolutely great customer service. Jayce was very helpful and the overall experience was great! The Lexus of Henderson team has always provided myself and others I know with an unparalleled customer service More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce in service
Aug 29, 2021 -

Lexus of Henderson responded

We are always happy to help you out, Christine! It is nice to see that Jayce is providing excellent experiences for our valued guests. Thanks for supporting Lexus of Henderson!

August 27, 2021

The repairs and customer service were exceptional. I’ll go back to Lexus of Henderson for repairs in the future. Extra words. Extra words. Extra… More

by cbruso6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer
Aug 29, 2021 -

Lexus of Henderson responded

We are so proud to have earned your repeat patronage! Our team is so proud of the exceptional care they provide and it means so much that you appreciate the effort. Thank you for selecting the Lexus of Henderson team to assist you and take care until we see you next!

August 27, 2021

Great deal in a timely manner, Tito was very helpful and delivered all of the details requested of him , clean, welcoming , would return to Henderson More

by Titos numbero uno fan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Lexus of Henderson responded

It's fantastic that Tito really checked all the boxes for you! We're proud to exceed our guest's expectations at Lexus of Henderson and we love that we delivered a 5 star experience for you. Thank you for your support and we hope we'll see you again down the road!

August 27, 2021

Excellent service the service advisor explained all the details what I needed job well done. I’ll be back for the next service. Thank you so much.. More

by REBONGRICHIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Lexus of Henderson responded

We are thrilled that our team took such great care of you and earned your continued business! Thank you from all of us at Lexus of Henderson and safe travels until your next visit.

August 27, 2021

Very nice friendly staff. I have a couple issues about the service. I spent 2 1/2 hours there for a 50,000 maintenance service, apparently one man in that department had to leave so my stay was 45-60 min More

by Nancygaris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Lexus of Henderson responded

Hi Nancy, thanks for taking the time to leave us some feedback. I'm happy that our staff was friendly, but I'm sorry to hear that your wait time was frustratingly long. We value our customers' time and strive to complete services promptly, so I'm sorry that we dropped the ball. I also understand your frustrations about the carwash, and I apologize for this disappointment. If there's anything I can do to improve your experience moving forward, please let me know. Best, Craig Kelly - Service Director - 702-228-7736

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