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Lexus of Henderson

Henderson , NV

4.8
6,891 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,891 reviews

July 28, 2021

They always do an excellent job, this last time they dropped the ball more than once on the customer service side, but the work done is quality work. More

by Jogaolfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Aug 06, 2021 -

Lexus of Henderson responded

This feedback is disappointing to read. I expect the highest level of service from my team, and it is concerning that this was not better reflected in your time working with us. I would appreciate the chance to speak with you to see if I can help improve your visit. If you are willing to discuss this, please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

July 28, 2021

David always provides first class service from the time you arrive till the time you leave. Great follow through after. Knowledgeable about the brand he represents. More

by JBG220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Jul 29, 2021 -

Lexus of Henderson responded

Thank you for your continued business and your confidence in David! We are always happy to assist you here at Lexus of Henderson, and we hope to see you again down the road.

July 28, 2021

Always helpful and courteous. Car wasn’t washed but it was late Saturday afternoon. Would recommend Lexus of Hendersen to my friends. Great dealership. Thr More

by galesimmons2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us your five stars! Hearing that your visit was helpful and courteous lets us know we're making all the right moves. All of us at Lexus of Henderson appreciate your feedback and hope to see you again!

July 28, 2021

Service Manager was very professional and helpful. They have extended complimentary service for me on factory 60k service. I was very pleased with that gesture. More

by erdu79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Lexus of Henderson responded

We're glad your service visit was a great one! Thank you for trusting Lexus of Henderson with your business and auto maintenance, and come back again soon!

July 27, 2021

The level of service provided here far exceeded my expectations. Stephen is a fantastic asset to the company! He went above and beyond to ensure our needs were met! More

by heathercapobianco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Jul 28, 2021 -

Lexus of Henderson responded

We are delighted that your expectations were exceeded by Stephen and the team! Thank you for choosing Lexus of Henderson and for taking the time to share your feedback. Drive safely!

July 27, 2021

They got me in and out in less than an hour everything was great. Everything was easy to set up and worked perfectly. I have but quite a few Lexus before and I’m very happy with everything at the dealersh More

by richardbwmn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Lexus of Henderson responded

Hi Richard - It was our pleasure to assist you with efficient, top-notch service! Thank you for choosing Lexus of Henderson and for taking the time to share a kind review. We hope to see you again!

July 27, 2021

Lexus of Henderson is a great dealership. The staff is friendly and knowledgeable This is our 2nd car we have purchased here. I would highly recommend this dealership to friends and family. I enjoyed wort More

by Pbupp2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Lexus of Henderson responded

Your continued confidence in Lexus of Henderson means so much! We are pleased Paul was able to seamlessly assist you with your second vehicle! Enjoy the new ride and have a great day!

July 27, 2021

They are top notch when it comes to customer service. I would highly recommend them to any Lexus owner. I came from out of state and was treated very good. Easy to drop off and pick up my car. More

by Milehighmomma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Jul 28, 2021 -

Lexus of Henderson responded

Your recommendation of our team means a lot to us! Thank you for choosing Lexus of Henderson and for taking the time to review us. We hope to welcome you back for your future service needs!

July 27, 2021

They have taken care of every issue and maintenance needed for my vehicle. Jayce was very good helping me out and looked into any issues I've had . Good service! More

by IMPERATORE.MARTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Jul 28, 2021 -

Lexus of Henderson responded

Thank you for trusting us with your business and your vehicle! We are happy to hear that Jayce and the team took such great care of you and we hope to see you again at Lexus of Henderson.

July 27, 2021

Everyone in the service department is really friendly. They go out of their to assist you with your needs. From check in, to check out, the process is simple and pleasant. Thank you everyone for your kind More

by TERRYNACION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Lexus of Henderson responded

What a wonderful review - thank you so much! We're glad the Lexus of Henderson team did a fantastic job with your recent service, and we hope to see you again next time! Drive safe!

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