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Lexus of Henderson

Henderson , NV

Overview
Employees
Reviews
Vehicles
4.8
6,910 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,910 reviews

July 16, 2021

Very friendly service. They give you recommendations on what needs to be fixed but they don’t press you. My car was ready by the estimated time. More

by ALEX8526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Diem
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Jul 16, 2021 -

Lexus of Henderson responded

Hi Alex, thanks so much for coming into Lexus of Henderson. We appreciate the business, glad we met expectations and hope to see you again next time!

July 16, 2021

As expected I always get excellent customer service from the folks at Lexus. They always take care of all my needs. I appreciate the folks at Lexus More

by JONESDL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman Service department
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Jul 18, 2021 -

Lexus of Henderson responded

Thank you for the lovely review! It means a lot that our service continues to stand out to you and we hope to see you at Lexus of Henderson again next time. Have a great day!

July 16, 2021

The service is good. The customer service representative is great. He always takes great care of our needs and offer sound advice. The waiting areas and restrooms are well maintained. All of this is why I r More

by Hcuddihy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Report | Print
Jul 19, 2021 -

Lexus of Henderson responded

Thank you for leaving Lexus of Henderson a review and trusting us with the maintenance of your vehicle. It is truly our pleasure to assist you! Safe travels, and we'll see you again next time!

July 16, 2021

Six month checkup for NX 2021 went well. NoProblems. Six month checkup for NX 2021 went well. No Problems. Everyone was very Nice and courteous and fast. Car wash was good. No problems! Cheers! More

by hummerjoy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Auyeung
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Jul 18, 2021 -

Lexus of Henderson responded

Thank you for the review! We are happy to hear the Lexus of Henderson team was able to take care of your 2021 Lexus NX's six-month check-up. It means a lot that our service stood out to you. Safe travels!

July 16, 2021

I like this dealership. but, we were concerned that they didn't put the car though the car wash before returning the car to us. More

by Texaslady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
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Aug 06, 2021 -

Lexus of Henderson responded

Thank you for this review. We strive to deliver top-notch service, and I apologize for the inconvenience regarding your car wash. I assure you that we will keep this feedback in mind moving forward. If there is anything more I can do to assist you or improve your visit, please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

July 16, 2021

It met my expectations so far! Keep up the good work. I will keep in touch just in case the service was done incompletely. That is it. More

by LVBIKRAM
Recommend Dealer
Yes
Employees Worked With
Sam
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Jul 19, 2021 -

Lexus of Henderson responded

Thank you for the excellent feedback and for trusting the Lexus of Henderson team with your service needs! We hope the vehicle is driving smoothly, and we'll see you again next time.

July 16, 2021

Excellent customer service! My service advisor was very nice and professional. They took care of my car 35k miles service very quick. I was very impressed! More

by MIROSSELLSVEGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy
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Jul 18, 2021 -

Lexus of Henderson responded

We are so happy to see your review! Nothing makes our day more than positive feedback about our great staff so we will certainly let the Lexus of Henderson team know they did a great job assisting you with your 35k service. Take care!

July 16, 2021

David Torello is amazing. He has always done his best to explain repairs, has great customer service skills. Even when things were not so great from service end, he came through and fixed the issue. Love th More

by NATASAMHC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torello
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Jul 19, 2021 -

Lexus of Henderson responded

Thank you for giving our dealership such a marvelous rating! We are happy to hear David was able to take great care of you during your service visit. Feel free to call or stop by if there is anything else we can do for you! - Lexus of Henderson

July 16, 2021

David is always willing to assist us! Great services every time go. The other staff are also friendly and kind. The waiting areas are always clean. More

by Judynakandakare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Jul 16, 2021 -

Lexus of Henderson responded

We appreciate your confidence in David and our team to get the job done. Drive safely, and we hope to see you back at Lexus of Henderson!

July 15, 2021

Customer service is always excellent, very attentive. Tito was our sales man if we ever get another car will definitely see him. Randy and Leslie in the service area are great too! More

by Devan Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2021 -

Lexus of Henderson responded

Devan - Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful time working with Tito, Randy, Leslie, and the Lexus of Henderson team. Drive safely in your new vehicle, and we hope to see you again down the road!

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