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Lexus of Henderson

Henderson , NV

4.8
6,843 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,843 reviews

March 27, 2021

When I went in to get my car serviced, everything was cool, but when the rep helped me out he seemed like he wanted me out. Almost like I’d he didn’t want to help me, very impatient and snappy , I like L More

by BRRUIZ275
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Henderson responded

This is a bit concerning to read. We strive for friendly and accommodating service here, and I would be more than willing to speak with you about this directly to ensure we address this with the appropriate people. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

March 27, 2021

From start to finish my experience was seamless and efficient. I waited not just a few minutes before they had a loaner car ready for me and just a few hours for the entire service to be done. The effo More

by RMORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Lexus of Henderson responded

We really appreciate your business and your recognition of our team's hard work! Thank you for supporting Lexus of Henderson, we hope to welcome you back for your future service needs.

March 27, 2021

Everything is great except the number of emails, calls, texts, and flyers and crap that I get in the mail. Stop it. Stop it. Stop it. More

by BRIANPROTECTNV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Henderson responded

Brian - Thank you for your business. I would like to make sure that you don't receive any further unwanted communications. Please contact me directly when you have a free moment. Craig Kelly - Service Director - 702-228-7736

March 27, 2021

Friendly employees. The mechanics kept us informed on the progress. Provided a comfortable waiting area with phone charger, television and beverages. We drove to the dealership on the day our Lexus die More

by Glenn & Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Lexus of Henderson responded

Hi Glenn and Carol - We are thrilled that our team could assist you and get you safely back on the road in no time! Thank you for giving Lexus of Henderson your business and positive review. Drive safely!

March 26, 2021

Brought my car in to have the map updated, Tyler made sure I had a loaner car and informed me that the service could take anywhere from 1 1/2 to 2 1/2 hours. Was nice to come back to a freshly washed car More

by RX350 Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Lexus of Henderson responded

Thank you for the great feedback! Hearing that Tyler went above and beyond to assist with your vehicle made our day. Drive safely, and we hope to earn your business again at Lexus of Henderson!

March 26, 2021

David is great! He’s always helpful and friendly. I really appreciate that they take good care of my Lexus reliably and with a great attitude. More

by TLDEVORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David corello
Mar 26, 2021 -

Lexus of Henderson responded

Thank you for choosing Lexus of Henderson for all of your auto service needs! We are thrilled that you can depend on David for helpful service, every visit. Hope to see you next time!

March 26, 2021

It’s always very professional, fast and easy when I go to Henderson Lexus. What I love the most is that there is never a different price than what they have already quoted me! Thanks guys!! More

by Lvchrissylo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Mar 26, 2021 -

Lexus of Henderson responded

We're so lucky to have you as a loyal customer! It's always our pleasure to deliver a seamless, transparent service experience. Thank you for trusting Lexus of Henderson with all your repair and maintenance needs!

March 26, 2021

It was bad in the beginning , but sirui and Richard made it great ! Because of them we will be going back . Sirui listened to what we wanted in a car and Richard made it seamless when closing the deal . More

by tnadad23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sirui Xie and Richard Kaye
Mar 26, 2021 -

Lexus of Henderson responded

Thank you for the great feedback! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Richard and Sirui. Drive safely in your new vehicle, and congratulations! We hope to see you again at Lexus of Henderson!

March 26, 2021

Jayce Messer was my attendant at the dealership. Was very courteous and professional. Provided updates on my vehicle status while i waited. He was great! More

by perry721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JMesser
Mar 29, 2021 -

Lexus of Henderson responded

It's great to hear that Jayce made your experience so communicative and efficient! Thank you for giving Lexus of Henderson your business and positive review. We hope to welcome you back for your future services!

March 26, 2021

Excellent service, Stephen was a great help and I appreciate his work ethic and respect for military veteran clients. Will be coming again soon for the next service. Thank you. More

by MARLON.TABAJONDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Mar 29, 2021 -

Lexus of Henderson responded

We are thrilled that you had such a positive experience with Stephen and the team! Thank you for being a Lexus of Henderson customer, and for taking the time to share your review. We look forward to your next visit with us!

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