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Lexus of Henderson

Henderson , NV

Overview
Employees
Reviews
Vehicles
4.8
6,863 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,863 reviews

March 23, 2021

Battery died at worst possible time. After getting a “jump” from a very nice man, I called Lexus of Henderson. Talked with service manager Craig Kelly. Let him know I had a severe time crunch. He had me More

by HOYADAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2021 -

Lexus of Henderson responded

Thank you for sharing! It is fantastic to hear that Craig was able to assist with your vehicle and get you back out on the roads so efficiently. We appreciate your confidence in our team and hope to see you again at Lexus of Henderson. Safe travels!

March 23, 2021

Excellent work and staff very polite and knowledgeable as usual. Excellent work and staff very polite and knowledgeable as usual. Please submit this form now. More

by amsLV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2021 -

Lexus of Henderson responded

Thank you for sharing such wonderful feedback! We are delighted to hear that you're satisfied with our service and we appreciate your trusting Lexus of Henderson with your vehicle.

March 22, 2021

No pressure, no hassle and overall we had a good experience. We worked with Sirui Xie. He earned our business and a 5 star rating. More

by danhamilton56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sirui Xie
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Mar 22, 2021 -

Lexus of Henderson responded

Hi Dan - Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful experience working with Sirui and the Lexus of Henderson team. Drive safely, and we hope to see you back next time!

March 22, 2021

Salesman was great, no pressure. Vehicle is just what I wanted. One exception, no place to put your cellphone when using navigation from cell. Seats are a little narrow More

by karenese
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kat
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Mar 22, 2021 -

Lexus of Henderson responded

Karen - Thank you for taking the time to review us! We strive to make the purchasing process go smoothly, and it is excellent to hear that this was reflected in your time working with the Lexus of Henderson team. Drive safely, and if there is anything more we can do to assist you, please feel free to reach out!

March 22, 2021

Stephen Diem is very friendly and helpful person. He is a responsible person and had done an excellent job to send me all following up and up date of the pairing process. for my car. And I also want to than More

by THUCKHANHNGUYEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
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Mar 22, 2021 -

Lexus of Henderson responded

Thank you for taking time out of your day to commend our service department! We love to hear that Stephen has provided communicative and helpful service. All of us here at Lexus of Henderson are grateful for your support!

March 22, 2021

Michelle is the best!! I work in retail I appreciate her professionalism! I love my new car and would not have purchased my second one if it wasn’t for her. More

by HONGHUNT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2021 -

Lexus of Henderson responded

Thank you for your continued business and your confidence in Michelle! We are grateful to have you as a returning Lexus of Henderson customer and we wish you many safe miles in your new car.

March 22, 2021

Very misleading on sale.Did not receive what I was told was in the car. Trying to work out with manager was impossible. Will never deal with them again. More

by tutslady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lexus
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Apr 06, 2021 -

Lexus of Henderson responded

This feedback is concerning to read, as it is never our intention to misinform a guest about their vehicle. I understand that we have let you down, but I would appreciate the opportunity to gather the details of your experience and use this as a learning tool. Would you please consider giving me a call so that we can discuss this together? Thank you, Charlie Gumina - General Sales Manager - +1 (702) 403-6544

March 22, 2021

Tito came & met us at the door and gave us good service t:) Other salespeople just stool around but Tito saw and was great , glad he gave us good info on new RX Lexus More

by Shalomgwen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Catherine
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Mar 23, 2021 -

Lexus of Henderson responded

Thank you for this feedback. We are always looking for ways to improve our practices, and we appreciate you taking the time to share. With that said, it is great to hear that you had such a successful experience working with Tito. We are very proud to have him on our team, and we will be sure to pass on the kind words. Drive safely, and if there is anything more we can do for you, please do not hesitate to reach out! - The Lexus of Henderson team

March 21, 2021

Lexus O. Was awesome she took care of my needs and made sure i was happy with everything at the end. Will definitely refer her to friends. More

by WHTSOUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexus O
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Mar 22, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

March 21, 2021

I had a screw impeded in my right tire. I called Tyler .he was able to get me in that same day. The tire was replaced and car washed in a couple of hours, Tyler did a really good job and kept me informed More

by hjblv
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Report | Print
Mar 22, 2021 -

Lexus of Henderson responded

Thank you for choosing Lexus of Henderson for your repairs! We are so happy to hear that Tyler helped replace your tire in a timely manner. Enjoy your week and we hope to see you at your next visit!

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