Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Henderson
Henderson , NV
6,957 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,957 reviews
March 10, 2021
I found a used Jeep Grand Cherokee that I really liked. It’s a 2017 with only 33k miles. After inspecting under the vehicle before purchase I found the entire undercarriage was wet with oil of some sort. G It’s a 2017 with only 33k miles. After inspecting under the vehicle before purchase I found the entire undercarriage was wet with oil of some sort. Good thing is My sales associate who by chance is named Lexus was able to get it to Jeep and have it it fixed under warranty. They replaced the transmission pan and gasket. I purchased the vehicle. Here I am 3 weeks after purchase and I needed to use my A/C because it finally got warm outside. Well the A/C is having issues. I asked my Sales associate Lexus if they could look at it or recharge the system. She asked Michael Fletcher the manager and he responded No. my question is do you think I would buy a vehicle if the A/C needed work and I had to pay out of pocket? Next is you can’t say it was working because we inspect all our vehicles before we put them on the lot because it’s clear that you don’t since I the customer discovered a massive leak that was old under the vehicle. A little customer service would be nice. The company should focus on customer centric as one of their values. All I’m asking for is to have it looked at. I also called Michael Fletcher and left a voicemail but have not been called back. More
by brettloeber
Verified CustomerEmployees Worked With
Lexus
March 10, 2021
Stephen Diem was very professional and attentive to me and very thorough in explaining the servicing of my car. I appreciate welcoming and kind employees. and very thorough in explaining the servicing of my car. I appreciate welcoming and kind employees. More
by berrom01
Employees Worked With
Stephen Diem
March 09, 2021
Michelle Suson is the best. She is very professional and goes above and beyond to take care of her customers. I would not buy a Lexus if it wasn’t for her. goes above and beyond to take care of her customers. I would not buy a Lexus if it wasn’t for her. More
by HONGHUNT1
Employees Worked With
March 09, 2021
My service advisor was great. He made me feel welcome from the moment he introduced himself and explained the procedure to get me efficienly rolling. As promised he alerted me when the car was ready for from the moment he introduced himself and explained the procedure to get me efficienly rolling. As promised he alerted me when the car was ready for me to retrieve. He's the best service writer I've encountered at this dealership -- and I have interacted with the finest there. More
by M ichaRAYBURN
Employees Worked With
Jayce Messer
March 08, 2021
David & Staff are absolutely wonderful. He listens & addresses my concerns. I truly trust my vehicle with them. Than you fir your service. Mart Ann Lightfoot addresses my concerns. I truly trust my vehicle with them. Than you fir your service. Mart Ann Lightfoot More
by MALightfoot
March 08, 2021
As a first time customer I was very pleased with Team Lexus of Henderson. Randy Auyeung was a courteous and professional Service Manager, and everyone I came across throughout the dealership made eye co Lexus of Henderson. Randy Auyeung was a courteous and professional Service Manager, and everyone I came across throughout the dealership made eye contact and offered a friendly greeting. I chose to drive the extra distance from N Las Vegas hoping for an improvement to the dealership near by. I'm pleased I took the chance and happy to say that Lexus of Henderson has the caring personal touch one hopes to find when dealing with car maintenance. It was well worth the longer drive; I look forward to doing business with Lexus of Henderson for all my car needs. Sincerely, Raul Ruiz More
by RGRUIZ3
March 08, 2021
The process was simple and efficient. Everyone was very courteous and greeted me quickly. I am very pleased with the service at Lexus of Henderson. courteous and greeted me quickly. I am very pleased with the service at Lexus of Henderson. More
by Ccrosley2
Employees Worked With
March 08, 2021
Easy to work with. Wonderful experience. Recommend 110%. Very communicative about everything that was going on with my vehicle. The technician and the service foreman are awesome. Very communicative about everything that was going on with my vehicle. The technician and the service foreman are awesome. More
by giom
Employees Worked With
Jayce
March 07, 2021
I was pleased with the sales person and presentation. Test drive went well and all my questions were answered professionally. I had a title problem with my trade-in and all was handled with courtesy an Test drive went well and all my questions were answered professionally. I had a title problem with my trade-in and all was handled with courtesy and understanding. More
by RLVL68
Employees Worked With
Lexus Osunlana, Ben Nguyen
