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Lexus of Henderson

Henderson , NV

4.8
6,959 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,959 reviews

March 07, 2021

Everything was great! Fabian got me in and out and made my first experience with Lexus very pleasurable. I really really love my new car! More

by Sierrah Winfree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Lexus of Henderson responded

Welcome to the Lexus family, Sierrah! We are thrilled that Fabian made your experience a five-star one. Thank you from all of us at Lexus of Henderson and congratulations on your new car!

March 06, 2021

Great service very receptive coffee machine back In service lounge great service person responsible and curtesy was shown throughout process. Always treated well when I bring the car in . More

by KARPHD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Check paperwork
Mar 08, 2021 -

Lexus of Henderson responded

Thanks for taking the time to review Lexus of Henderson. We're thrilled to hear that our team continues to provide you with 5-star service during your visits and we look forward to working with you next time!

March 06, 2021

Although my car needed a lot of work, the dealer was able to provide me with loaner car which added to the excellent quality of service! More

by MRANDREWLHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Mar 08, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

March 06, 2021

Stephen -Service Department....always delivers exceptional customer service that always deliver positive results! All of our encounters have been positive from point of sale a few years ago to fo More

by brussell01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen
Mar 08, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be more grateful to have you as a customer here at Lexus of Henderson, and we will be sure to let Stephen know that you appreciate his help. We look forward to your next visit!

March 06, 2021

Tyler is awesome!!! He is super friendly and the communication is great. Service staff is great, very helpful and fast! We love Lexus and all the staff! More

by krystal_chantal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler H
Mar 08, 2021 -

Lexus of Henderson responded

Thank you for sharing your wonderful feedback about Tyler and the team! We are thrilled to have you as a Lexus of Henderson customer. Safe travels until we see you next!

March 06, 2021

Always a pleasant experience. Have been coming to this Dealership now for 10 years and never disappointed in the service provided. Why do you need 25 words???? More

by Debi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven was our Service Writer. Alex in Service Bay took good care of our car and Kenny was the the person who is only allowed to work on our two Lexus.
Mar 08, 2021 -

Lexus of Henderson responded

Debi - thank you for sharing your feedback. It is a privilege to have earned your loyalty to Lexus of Henderson!

March 06, 2021

Kim was great and so was Ben in finance, the whole sales experience was great, they made it easy for me. I would recommend this deal to my friends More

by mwsmgr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim in sales and Ben in finance
Mar 08, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are so glad Kim and Ben both took good care of you here at Lexus of Henderson, and we will certainly let them know that you appreciate their help. We hope to see you again sometime!

March 06, 2021

Jayce was very professional and kept me informed how much longer I had to wait for my car while I waited. Highly recommend his service More

by KANA.MCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Lexus of Henderson responded

Thank you for the review! Jayce is an excellent member of our team at Lexus of Henderson, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

March 06, 2021

My car smell fuel fumes after they serviced the recall on my ES 350. I had to park my car outside my garage overnight and until the next morning. Service technician probably spilled some fuel . But your se More

by JOS.ABUEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Lexus of Henderson responded

Thank you for trusting us with your vehicle. I apologize for the fumes and appreciate you bringing these concerns to my attention. I will share your feedback with my team, and I hope we have the chance to assist you in the future. Craig Kelly - Service Director - 702-228-7736

March 06, 2021

Excellent employees, truly professional! Very helpful to get the car sold to me. Would refer anyone to the dealership and to my sales lady. Very happy with the IS300 More

by MICHELLE.I330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim, Charlie, Uncle Ben
Mar 08, 2021 -

Lexus of Henderson responded

Michelle - Congratulations on your Lexus IS300! We are delighted to hear that you're enjoying it and truly appreciate this kind feedback about our team. Thank you for your business! - Lexus of Henderson team

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