Lexus of Henderson

Once again, I still have not received any "Video" to review to see what, if anything, was diagnosed. I had requested this of Walter now on (2) separate occassions. On 6/26/25, I was charged $614.97 review to see what, if anything, was diagnosed. I had requested this of Walter now on (2) separate occassions. On 6/26/25, I was charged $614.97 (Diagnostic $550 + Shop Fee $59.95(duct tape) + tax. This was based on the final resolution of replacing (2) hoses. 6/30/25 charged $46.76 for hose parts. Upon checkout, Walter provided me with a 5-page Multi-Point Inspection Report Action Plan & Service Estimate. (I had asked Walter what additional services they recommended). Everything on the report was highlighted Green=Passing. So there were No recommended services at this time. This for a car that required $550 in Diagnostic Charges??? Needless to say, this experience has left me feeling frustrated and undervalued as a customer. My family is a Lexus family. My daughter owns an IS350 Sport, my son an ES350. Needless to say, they were both shocked at the lack of service & expertise I received at the Henderson (7736 Eastgate Road) Lexus dealership. My daughter, who lives in Glendale, even spoke to her Service Consultant, and he apologized to me for this lack of expert service & care. It’s disheartening to see such a lack of professionalism and care in a service department that is supposed to represent a reputable dealership. In summary, my experience at the Henderson (7736 Eastgate Rd) Lexus dealership service department was appalling. I highly recommend that anyone who has heard my story seek assistance elsewhere. Saving themselves the frustration and disappointment — I certainly wish I had. More

I like the services here because they have the products and services we want most. I will choose to buy a car here again. and services we want most. I will choose to buy a car here again. More

James Simmons at Lexus is So Awesome. He is Professional. He takes care of my Lexus. So Grateful to James and Lexus of Henderson! He is Professional. He takes care of my Lexus. So Grateful to James and Lexus of Henderson! More

The ultimate customer satisfaction every time. David is the best. My car is always serviced efficiently and quickly. Highly recommend Lexus of Henderson. David is the best. My car is always serviced efficiently and quickly. Highly recommend Lexus of Henderson. More

Kim Tran is the best made the car buying experience a great one. Dan made it the smoothest transaction I bought several cars and usually finance is the worse part but not at Lexus Henderson. Please keep great one. Dan made it the smoothest transaction I bought several cars and usually finance is the worse part but not at Lexus Henderson. Please keep them both and reconigze them both. As I will definitely send customer to them both. More

This dealership has gone down hill in service and in general. It feels more transactional now than genuine. When I brought a re occurring issue that I’ve been dealing with since within the first 6mont general. It feels more transactional now than genuine. When I brought a re occurring issue that I’ve been dealing with since within the first 6months of owning the vehicle I was met with an excuse of the vehicle being the first generation and then met with accusation of something I did and how I may be caring for the vehicle. More

Always excellent! How can you add to perfection? This is the best dealership and employees. How can you add to perfection? This is the best dealership and employees. More

They found me the exact car I wanted and saved me $1600 in shipping by acquiring an “in transit” vehicle. Very happy with pricing, customer service and communication with timelines for delivery. My experie in shipping by acquiring an “in transit” vehicle. Very happy with pricing, customer service and communication with timelines for delivery. My experience could not have been any better! More

This particular dealership is very professional but not uptight. From the valet and introduction to meeting my service advisor and the cleanliness of the snack/ lounge area. It’s all welcoming uptight. From the valet and introduction to meeting my service advisor and the cleanliness of the snack/ lounge area. It’s all welcoming More

Excellent customer service Kim was excellent to to work with and helped us find exactly what we wanted at a fair price she made the process enjoyable and worth the wait. with and helped us find exactly what we wanted at a fair price she made the process enjoyable and worth the wait. More