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Lexus of Henderson

Henderson , NV

4.8
6,965 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,966 reviews

February 24, 2021

Eldred is the best, go see him!!!! The process of buying.... calm, no pressure and easy and the car speaks for itself!!! Simply put AMAZING More

by Happiest girl in town
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Lexus of Henderson responded

We're thrilled to hear that Eldred delivered such an exceptional car-buying experience! Thank you for choosing Lexus of Henderson, and congratulations on your new vehicle!

February 24, 2021

This Lexus Dealership is always so efficient from when you check-in until you pick up the car. Stephen is most helpful and clearly explains action taken to service my car. I appreciate his high quality cu More

by MARSHA I.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen in Service
Feb 25, 2021 -

Lexus of Henderson responded

Marsha, thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Lexus of Henderson, and we will certainly let Stephen know that you appreciate his help. We look forward to your next visit!

February 24, 2021

The service was great! They guide me, explained and treat me so good! I ended up changing my mine about the color of the car I wanted and they did it with no problem More

by GRETHELVILLATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Tran, Richard Kay
Feb 25, 2021 -

Lexus of Henderson responded

Thank you for the review! We are grateful that we got the opportunity to assist you here at Lexus of Henderson, and we are so glad we were able to get you the color you wanted as well. We hope that you continue to enjoy your newly purchased vehicle!

February 24, 2021

Quality of repairs and level of customer service was first class, as usual. Clean, and socially distance COVID protocols seems to be followed. Always great to be able to get the free car wash when get More

by patinarabia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Lexus of Henderson responded

Thank you for your continued support of Lexus of Henderson. Customer safety and satisfaction remain top priorities here and I am glad that always comes through to you!

February 24, 2021

Wonderful service I used to go to the west sahara location and there is no comparison to the service I received at this location. Tito and Tyler were amazing. More

by sierrasapunar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we will certainly let Tito and Tyler know that you appreciate their help. We are proud that we earned your business, and we look forward to your next visit!

February 24, 2021

Slight hiccup with a charge that I only noticed afterwards and Stephen took care of it immediately. Easy peasy service, finished earlier than expected and always very courteous employees. 5 stars! More

by LJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Feb 25, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! Stephen is an excellent member of our team at Lexus of Henderson, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

February 24, 2021

A Bluetooth speaker was stolen out of my car. It was in my trunk when I arrived at the dealership, and gone when I got home. Aside from that the service was great. More

by Aronmayo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Henderson responded

We take claims like this one very seriously. I can assure you that no one on my team would ever intentionally steal from a customer, and I would appreciate the chance to speak with you about this directly. Please call me when you have a moment. Thank you, Craig Kelly - Service Director - 702-228-7736

February 24, 2021

Stephen did an outstanding job! Very professional the car looked great with the car wash. I appreciate bring the tire situation to my attention right away, even though there is still some mileage left on More

by dave.bergholz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Feb 24, 2021 -

Lexus of Henderson responded

We're so proud to have earned your business, Dave! It's wonderful to hear that Stephen took such good care of your vehicle. Thank you for trusting Lexus of Henderson with your repair and maintenance needs!

February 23, 2021

The service technicians that replaced the wood on the LX (twice) did not do a satisfactory job. The first time the wood was damaged. The second time the plastic trim piece was damaged. It does not seem they More

by msweetland25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem, William (technician)
Mar 31, 2021 -

Lexus of Henderson responded

We take pride in providing five-star worthy service and I'm so sorry to hear that your recent repairs didn't meet our high standards. If your vehicle was damaged then we certainly want to make things right for you. I won't be able to find your contact information from this review, so would you please give me a call when you have a free moment? Thank you, Craig Kelly - Service Director - 702-228-7736

February 23, 2021

I have been doing business with Lexus of Henderson for many years. Very friendly and professional staff. Highly recommend this dealership. Make to ask for Tito in sales and Tyler in service. More

by INSURANCEGIRL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Lexus of Henderson responded

Thank you for the great review! We strive to deliver a seamless experience for our guests, and it is wonderful to hear that you are so confident in Tito and Tyler to get the job done. Drive safely, and we hope to see you again at Lexus of Henderson!

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