Lexus of Henderson

When I called to schedule the rep was really nice an had a lot of avaliable times for appt. The service was fast, and efficient. a lot of avaliable times for appt. The service was fast, and efficient. More

Was welcome when I arrivedShow to waiting roomService Was welcome when I arrived Show to waiting room Service person came and brought to go over items I book for service Car was wash Service person Was welcome when I arrived Show to waiting room Service person came and brought to go over items I book for service Car was wash Service person had me in to go over bill All wonderful staff More

As always great customer service, Very friendly staff. The lounge is always comfortable to hang out in while waiting. Thank you for caring about each customer individually The lounge is always comfortable to hang out in while waiting. Thank you for caring about each customer individually More

As always, I get great one on one service. It’s a very organized way to get my service. So nice to leave my car overnight and have it ready in the morning organized way to get my service. So nice to leave my car overnight and have it ready in the morning More

Both the service and Jay our service provider , not Craig, was outstanding. Miss the free car washes and coffee/donuts while one waits. But sure that will come back after COVID. Craig, was outstanding. Miss the free car washes and coffee/donuts while one waits. But sure that will come back after COVID. More

My sales representative Jay is fantastic. We set up appointments and everything gets done on time. I really like the quality of service I get at Lexus of Henderson. appointments and everything gets done on time. I really like the quality of service I get at Lexus of Henderson. More

Love Lexus service department always nice when we take our 2 cars in to service. The communication has improved over the last couple of years with the service person assigned. our 2 cars in to service. The communication has improved over the last couple of years with the service person assigned. More

My car was expertly serviced and everything was done with professionalism and perfectly. Was very pleased. The courtesy vehicle was a VERY big plus also. Thanks professionalism and perfectly. Was very pleased. The courtesy vehicle was a VERY big plus also. Thanks More

Craig Kelli, service director, went out of his way to extend to us excellent customer service and we will definitely be coming back for another Lexus purchase! The treatment we received was unbelievable! extend to us excellent customer service and we will definitely be coming back for another Lexus purchase! The treatment we received was unbelievable! Thank you Craig for everything you purposefully did for us! A job well done! More

I absolutely love your team. But I do have one complaint. Yesterday when I was driving home at dusk I didn't know that my headlights had been turned off until I was only one block away from my house, which i Yesterday when I was driving home at dusk I didn't know that my headlights had been turned off until I was only one block away from my house, which is about a 40 minute drive. This is the second time that this has happened. The service people evidently turn them off when they start working on the car. They need to be trained that whatever they turn off should be turned back on. Maybe you can setup a check list before they return the car to their customer. Now once again I have to figure out how to turn on my daylight driving headlights and I can never figure out how to do that because the manual is very difficult to follow. Lexus really needs to have proof readers do more clarifications. So if anyone there can send me updated instructions I would really appreciate that so I can safely drive my car ASAP. Thank you for your concern and hopefully your help. Well, I’m not happy that Leslie Church, Customer Relationship Managerhas not responded to my request when I really needed an answer. But I’m very happy that Stephen Diem was available when I called him direct and he walked me through the process of getting my headlights back to the right setting. He’s really been a great help for all my questions. He’s a top notch employee! More