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Lexus of Henderson

Henderson , NV

Overview
Employees
Reviews
Vehicles
4.8
6,913 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,913 reviews

November 21, 2020

Service is always excellent from the minute I arrived to pick up. Stephen Diem is a pleasure to work with. The car was ready in the time frame promised. Great work all around. More

by ZUMBA03151
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
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Nov 23, 2020 -

Lexus of Henderson responded

It means a lot to hear that you receive consistently excellent service from our Lexus of Henderson team. Thank you so much for posting a review and mentioning Stephen! We look forward to your next visit with us.

November 21, 2020

Great experience as always! Thank you very much for taking care of my car! I was able to complete the service, replace the battery and change the recalled part all in 1 visit. Highly recommend! More

by NERMAKOVA312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
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Nov 24, 2020 -

Lexus of Henderson responded

Your endorsement means the world to us! It was such a pleasure doing business with you. Thank you for trusting Lexus of Henderson with all your repair and maintenance needs!

November 21, 2020

Both the service concierge and the mechanic were great to work with. Thank you for working diligently to find the problem with the car and fix it. More

by Mrs.A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2020 -

Lexus of Henderson responded

We are happy to hear that our team could help get your vehicle running smoothly and safely. Thank you so much for reviewing Lexus of Henderson! For all of your future auto service needs, we will be here to assist you.

November 21, 2020

great and professional service. service advisor is knowledgeable snd courteous. I requested a car wash but they didn’t do it. overall good customer service More

by golf2salsa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2020 -

Lexus of Henderson responded

Thank you very much for sharing this feedback. I apologize that we overlooked your carwash and appreciate you bringing this to my attention. We look forward to delivering a five-star experience next time! Craig Kelly - Service Director - 702-228-7736

November 20, 2020

They treat me like Royalty. Love working with Tito. Not pushy. So professional. I had such a good experience. Gave me my space to think about the car. More

by S_AZARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Kaye
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Nov 23, 2020 -

Lexus of Henderson responded

This is exactly the feedback we hope to see! Thank you so much for coming to Lexus of Henderson for your new vehicle. We hope that you absolutely love it.

November 20, 2020

Had a bad experience once out of 3 services provided on my Lexus. The last one with Stephen Diem was a 5 stars. Fingers crossed for next time. More

by gaelouisse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
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Nov 20, 2020 -

Lexus of Henderson responded

Thank you so much for allowing us the chance to impress you! We are delighted to hear that Stephen made your recent visit a success. We look forward to assisting you next time and providing another five-star experience.

November 20, 2020

I always appreciate the courteous and expedient service your staff always delivers. Tyler is always extremely helpful and accurate with his estimates.He makes my service visits extremely enjoyable. Thank y More

by Golfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
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Nov 23, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are grateful for your returning business here at Lexus of Henderson, and we will certainly let Tyler know that you appreciate his help. We look forward to your next visit!

November 20, 2020

Very friendly, honest, and fast. Lexus has always been very fair. The price is higher than some places but still fair. The service person was great! More

by BOBBYLONG631
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2020 -

Lexus of Henderson responded

Bobby, thank you for the review! We are grateful for your business here at Lexus of Henderson, and we look forward to your next visit!

November 20, 2020

Very pleased with my last service on my new Lexus RX 450h. Very quick and finished when promised—and the interior detailing I requested was complementary! More

by franferrazzano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
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Nov 23, 2020 -

Lexus of Henderson responded

Thank you so much for posting about your recent visit to Lexus of Henderson! We appreciate you trusting us with your Lexus RX 450h and are glad to know that you're a satisfied customer. Enjoy your week!

November 20, 2020

David P Torrella is very professional. He worked closely with the insurance company to support my repair. Excellent staff. Thank you very much for all your hard work! More

by DATN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David P Torrella
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Nov 23, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! David is an excellent member of our team at Lexus of Henderson, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

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