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Lexus of Henderson

Henderson , NV

4.8
6,878 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,878 reviews

October 11, 2020

You screwed up ... my wife came in to have a noisy tire checked ... your tech said nothing was wrong ... the tire blew out ten miles north of Vegas on I 15 ... she had to wait 3 hours for AAA ... we are v More

by JRMCCURD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Lexus of Henderson responded

I am so sorry to hear about this frustrating and frightening situation. Vehicle safety is a top priority here and I'd like to assure you that our team is committed to being meticulous with our services. We would never want to inconvenience a guest and I'd appreciate the opportunity to speak with you directly. Without a full name, I won't be able to reach you. Please consider giving me a call. Thank you. Craig Kelly - Service Director - 702-228-7736

October 11, 2020

Easy to deal with. Personnel was very friendly and Easy to deal with. Personnel was very friendly and accommodating. Told us about the recall otherwise we never have known. Offered a loaner ca More

by FLRAWSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your vehicle. I am glad to hear that our team treated you to the friendly and professional service that we strive to offer guests!

October 11, 2020

Craig and the team at Lexus of Henderson are very friendly. Timely updates from the service staff and quick turnaround time, even on a Saturday! Thank you! More

by KEVCALLAHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Lexus of Henderson responded

We couldn't have asked for better feedback! It's great to hear that Craig and the rest of our service team made your visit so communicative and efficient. Thank you for trusting Lexus of Henderson with your repair and maintenance needs!

October 11, 2020

The best service ever! Will always remain in a Lexus! Now i need my hubby to buy me a new one!! Thanks guys!! You are the best! More

by SUSANSTOLTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Lexus of Henderson responded

Hi Susan - Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such an excellent experience at Lexus of Henderson. Safe travels, and we cannot wait to see you back again next time!

October 11, 2020

My service professional was extremely friendly. They took me in time for my appointment. The work was completed sooner than expected. I would highly recommend this location and people. More

by LYNNTRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Lexus of Henderson responded

Thank you so much for recommending Lexus of Henderson! We are delighted to hear that your recent visit went smoothly and that you got back on the roads in a timely manner. Have a great week!

October 10, 2020

Jay Dalit always goes out of his way to make sure we are taken care of. He is truly one of the nicest people you will ever meet and his product knowledge is amazing! More

by DCM1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Lexus of Henderson responded

It makes us so happy to see kind feedback about our wonderful team. Thank you for stopping by to commend Jay! We are lucky to have you as a Lexus of Henderson customer and look forward to serving you next time.

October 10, 2020

Very thorough and helpful sales agents and finance officers! They are very willing to work with you and very informative. Kim and Ben, thank you! More

by Veecee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben, Kim
Oct 12, 2020 -

Lexus of Henderson responded

We are so glad to know that you had a five-star experience working with Kim, Ben, and our Lexus of Henderson team. Thank you for choosing us for this purchase! We hope that your new vehicle is treating you well.

October 10, 2020

Super helpful, informative, and straight to the point. Definitely top of the line service! I highly recommend Lexus of Henderson to people looking to get their car serviced! More

by macneilmoresca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Oct 12, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your vehicle. It is great to hear that our service department continues to impress you and we look forward to taking care of you next time!

October 09, 2020

I was looking for a used 2017 RX350 AWD and found a low mileage unit on your web site. I talked to Martrell Fantroy and made arrangements to check out the RX. I have never been so impressed with your deale More

by ROYCEFGRAHAM
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Lexus of Henderson responded

Thank you so much for the review! It was our pleasure to work with you and your wife here at Lexus of Henderson, and we will certainly let Martrell know that you appreciate the help. We hope that you both continue to enjoy the 2017 Lexus RX350!

October 09, 2020

Jayce M. and David T. always take the time to meet our needs. We are happy to continue trusting them with our 2015 Lexus NX200t! More

by DARLA DION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer, David Torrello
Oct 12, 2020 -

Lexus of Henderson responded

Darla - Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Jayce and David here at Lexus of Henderson, and we will certainly let them know that you appreciate their help. If you and your 2015 Lexus NX200t ever need anything else, don't hesitate to come back and see us again!

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