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Lexus of Henderson

Henderson , NV

4.8
6,891 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,891 reviews

October 03, 2020

Great service as always. Jay always makes sure everything goes smoothly and keeps me posted. Getting a loaner car makes it very easy to get in and out for service. More

by FANOFIU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review Lexus of Henderson! We look forward to working with you the next time you bring your vehicle in for service!

October 03, 2020

I’m happy to say, you have very polite and professional people working for you. It’s been a pleasure working with Tyler. I just started working with Tito and he is also very professional and experienced. H More

by GMCALLISTER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Oct 04, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had a great experience working with Tyler and Tito. We appreciate the review and hope we can help get you into the right vehicle! - The Lexus of Henderson team

October 03, 2020

Lexus of Henderson always provides top notch service. Dave Torella and his crew makes me feel like family. My car is always repaired and appropriately serviced timely each time. More

by MEMAPPA
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2020 -

Lexus of Henderson responded

Thank you for your confidence in Dave and the Lexus of Henderson team! Your support means a lot to us and we appreciate you taking the time to share. Safe travels and we hope to see you again down the road!

October 03, 2020

My congratulations to Jay Daylit for taken care of major problems occurred after the service of my RX400H. It was fixed with 100 percent satisfaction. Thank you Lexus Henderson. More

by CTANTOY02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Daylit
Oct 05, 2020 -

Lexus of Henderson responded

What a great review! We are thrilled to hear that Jay was able to get your Lexus RX400H running smoothly and safely. Thank you for choosing Lexus of Henderson!

October 03, 2020

Took Lexus RX350 in for headlight adjustment and fan noise when A/C was on. Less than 5 star rating because initially I was told all systems working no adjustments needed-car ready for pickup. I expla More

by Michelledaniels336
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Oct 05, 2020 -

Lexus of Henderson responded

Michelle - We pride ourselves on our thorough service so it was disappointing to read about your experience. I'm glad to hear that your concerns were properly addressed, but I apologize that you didn't have a five-star experience. I will speak with my team about this situation to make sure we improve for future guests. Thank you, Craig Kelly - Service Director - 702-228-7736

October 03, 2020

The service petiole were awesome. We were very pleased! Might check who sends texts. I got one saying I missed my appt ? But great service More

by Cindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There was a tech person that was great
Oct 04, 2020 -

Lexus of Henderson responded

Hi Cindy - We are so happy to hear that you had a great service experience! Thank you for your feedback and we hope to work with you again at Lexus of Henderson. Safe travels!

October 02, 2020

Jay was able to help get my battery replaced and had my rims fixed because he noticed damage. This was fixed at no charge because it was still under warranty. Great job!! Thank you!! More

by KEIKOGIRL68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Oct 02, 2020 -

Lexus of Henderson responded

Thank you for trusting our team with your vehicle. We're thrilled to hear that Jay took care of you and got you back on the road. Safe travels from all of us at Lexus of Henderson!

October 02, 2020

Excellent customer service. My advisor, David, was very genuine about my satisfaction. I appreciate the service. Rare nowadays. I will definitely return to this dealership. More

by opsman242
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Oct 05, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! We are so glad David took good care of you here at Lexus of Henderson, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

October 02, 2020

Jay makes each visit easy. The work is done in a timely manner. car looks great when i get it back and the wait is very comfortable More

by sensale11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J Dalit
Oct 05, 2020 -

Lexus of Henderson responded

Thank you for your continued support. We are pleased to hear that Jay continues to provide you with great service during your visits to Lexus of Henderson!

October 02, 2020

Definitely the most pleasant experience I have ever had buying a car. It was all very efficient and professional. Overall, highly satisfied with the experience. More

by mjhensel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexus Osunlana
Oct 05, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! It was our pleasure to assist you here at Lexus of Henderson, and we are so glad we provided the efficient and professional service we pride ourselves on here. We hope that you continue to enjoy your newly purchased vehicle!

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