Lexus of Henderson

Outstanding experience Stephen & his team did an amazing job on my car service. The team treated me and my IS 250 Excellent care. I always recommend people to get a Lexus th Stephen & his team did an amazing job on my car service. The team treated me and my IS 250 Excellent care. I always recommend people to get a Lexus their service team is amazing! More

Awesome service Everyone are very friendly and the place is always clean. Tyler Anthony Heishman (the service manager) very approachable and always great explaining m Everyone are very friendly and the place is always clean. Tyler Anthony Heishman (the service manager) very approachable and always great explaining me what service they did to my car. More

Great customer service This was our first time at this dealership which is conveniently located near the Valley Auto Mall in Henderson. We were after a used vehicle and were This was our first time at this dealership which is conveniently located near the Valley Auto Mall in Henderson. We were after a used vehicle and were extremely pleased with our overall experience. Employees were knowledgeable (not pushy), and customer service oriented--we ended up buying the vehicle. Highly recommend Lexus of Henderson. More

VIP treatment You treat me like a VIP every time I have an appointment with you guys. Keep up the good work. And thank you Jay for always acknowledging me whenever You treat me like a VIP every time I have an appointment with you guys. Keep up the good work. And thank you Jay for always acknowledging me whenever I arrived at the service area. More

Jay always makes me comfortable and protected. As an older woman (71), I am always grateful that Jay takes the time to explain services to me and looks out for the easiest way for me to obtain ser As an older woman (71), I am always grateful that Jay takes the time to explain services to me and looks out for the easiest way for me to obtain service. I trust him and I trust Lexus. More

Out of town Lexus customer I gave this review a 5/5 because Jay Dalit provided me with great customer service. Otherwise I may have not rated as high. Originally scheduling my a I gave this review a 5/5 because Jay Dalit provided me with great customer service. Otherwise I may have not rated as high. Originally scheduling my appointment online I was offered an option to receive a loaner as well as another service consultant would be assisting me. A follow up call should be made to give the customer a heads up that they may not receive a loaner vehicle and to portray other possible options as in re-schedule, drop off, time lapse of service etc. It is also more comforting for scheduled consultants to greet their customers and to make them feel welcomed instead of customers pulling up to service to wait for anyone to greet them without providing a name at the very least. I originally scheduled with Las Vegas Lexus but opted out because I was not greeted at all when I had arrived. I choose to drive an additional 30 mins to Henderson to receive better service. Customer service is always #1 and guarantees business to return and to be recommended to other potential clients. More

Service team great/Lexus Corp. not so great In late March of this year I bought a Certified 2013 Lexus GS 350 at your Henderson dealership. I just brought it in On Sept. 4 for its six month Ce In late March of this year I bought a Certified 2013 Lexus GS 350 at your Henderson dealership. I just brought it in On Sept. 4 for its six month Certified service and everyone I came in contact with was quite professional and mannerly. I explained to the service reps of two issues that came with the car, as purchased, 1. occasional loud pop in the sunroof ( a known issue with Lexus on Lexus forum) and 2. front seat upholstery and a plastic piece that does not meet nor cover the very front bottom edge of the front passenger seat. An obvious screw is missing and a large plastic piece does not mesh with the cushion. The guys in service asked if I could come back to have these two issues dealt with. The front lower plastic cover was pulled out and left as such, I imagine since they were to work on it again soon. I was informed that authorization from Lexus was needed but it didn’t seem to be a problem. The next morning I was informed by Steven Diem from the service dept. when he called me to explain that both issues were denied as a result of normal wear and tear. I believe Lexus Corp punted on the sunroof issue and I take responsibility for not having inspected the front seat with a magnifying glass and a fine-tooth comb before I drove off with the car. I was advised by the service dept. to contact my sales person as he may have some sway in addressing these issue. Well, Isiah tried but was informed about the wear and tear guidelines and informed me that nothing could be done. In summation I get it, but I am at least a bit disappointed in the result of the corporate decision in regard to my issues. The front seat condition was something that should have been taken care of at the dealership in order to qualify the GS 350 for Certified classification and again, my bad. I will not fight these issues but I have learned a lesson or two in regard to the limited coverage provided the “Certified” status of vehicles. All of the personnelI that I had contact were quite professional but my opinion of Lexus corporate has diminished significantly. More

Service was excellent. I have nothing else to say;I have nothing else to say; I have nothing else to say; I have nothing else to say. was excellent. I have nothing else to say;I have nothing else to say; I have nothing else to say; I have nothing else to say. More

Awesome Dealership From the minute I walked through the door we receive A+ service. No one was pushy or at any point made me feel pressured or uncomfortable. They answer From the minute I walked through the door we receive A+ service. No one was pushy or at any point made me feel pressured or uncomfortable. They answered all of my questions and went above and beyond to make me feel as though I was getting the right fit for me and for the right price. Sirui was such a pleasure to work with. I had no intention of buying and left with a beautiful new car. More

Purchase of used car Eldred was super helpful and not pushy at all. The whole process of purchasing the car went smoothly and everyone was very friendly and knowledgeable. Eldred was super helpful and not pushy at all. The whole process of purchasing the car went smoothly and everyone was very friendly and knowledgeable. More