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Lexus of Henderson

Henderson , NV

4.8
6,866 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,866 reviews

August 18, 2020

Martrell is the best. My husband Meyer and I felt valued and appreciated, and that we made the right choice. Both options we pre-selected were ready to test drive when we arrived, and it was an easy, quick More

by PORTERLANSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Nguyen
Aug 18, 2020 -

Lexus of Henderson responded

Hi Dani, thank you for your confidence in Lexus of Henderson. Our team takes pride in offering great customer service for guests and it made us happy to hear that Martrell hit the mark. We appreciate your support and hope you enjoy your Lexus RX 350! Please don't hesitate to call if you'd like to share more feedback.

August 18, 2020

Made a service appointment, dropped call off went to go get it they did not have time to do the computer upgrade so nothing was performed on my vehicle .. ugggh that is why you make an spot: More

by FOWERSHOME
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t remember the gals name- Stacey ? She was nice.
Sep 08, 2020 -

Lexus of Henderson responded

I'm sorry to hear that you are frustrated, and it sounds like there may have been a miscommunication here. We strive for efficient and accommodating service here, and I'd like to ensure that we get your upgrade done for you. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Craig Kelly - Service Director - 702-228-7736

August 18, 2020

Service was excellent. In and out with a wash in 1 hour and 20 min for oil change and filters check. Service writer was super friendly. More

by EdKoKo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2020 -

Lexus of Henderson responded

Thank you for the review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we are happy to hear that we provided the friendly and efficient service we strive for here. We look forward to your next visit!

August 18, 2020

Everyone was very nice and helpful. Stephen is always a pleasure to work with and makes sure everything is right. Stephen is courteous and knowledgeable. Thanks Stephen 👌🏻 More

by Clbodydynamics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Lexus of Henderson responded

Thank you for reviewing the wonderful experience you had with Stephen at Lexus of Henderson! We're grateful for your loyalty and we look forward to taking care of you during your next visit!

August 18, 2020

Excellent service. Thanks to Craig Kelly and James Peter’s. Service has always been the main reason for me to own a Lexus. I have enjoyed 12 Lexus in the last 20 years. More

by GROTZIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Lexus of Henderson responded

Thank you for your loyalty to Lexus of Henderson. We're proud to have had your business for so many years and will be sure to share this wonderful feedback with our team members, Craig and James! All of us are looking forward to working with you next time.

August 18, 2020

I always get the best service at Lexus of Henderson. I am always greeted with a smile and the best attitude. A+ Always would recommend More

by WENDY1AVILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Lexus of Henderson responded

Hi Wendy - Thank you for the review! We are proud to have earned your business and happy to hear you have had such great experiences working with the team. Safe travels and we hope to see you back at Lexus of Henderson down the road!

August 17, 2020

Upon arrival, they were waiting for me and were very effective and efficient and checking me in, ensuring I had everything I needed. At pick up it was equally as seamless. Very professional, very clean More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Lexus of Henderson responded

We couldn't have asked for better feedback! It's wonderful to hear that the team here at Lexus of Henderson delivered such straightforward, stress-free service. Thank you for trusting us with your repair and maintenance needs!

August 16, 2020

I loved my service person name Jay Dalit. He goes beyond his service to help me as quickly as he can. he's the best. More

by Kimberlyn
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Aug 17, 2020 -

Lexus of Henderson responded

Hi Kimberlyn, thank you for reviewing Lexus of Henderson! We're pleased to hear that Jay was such a pleasure to work with during your recent service visit. See you next time!

August 16, 2020

Very Happy with the service performed on my vehicle, advisor Tyler was very professional and helpful to me. Thanks for your help with my A/C issues More

by MPK3900
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Aug 17, 2020 -

Lexus of Henderson responded

Thank you for trusting us with your business. It is fantastic to hear that Tyler was so accommodating and was able to fix your vehicle's Air Conditioner. We are lucky to have you as a Lexus of Henderson customer!

August 16, 2020

Service Advisor Tyler Heishman always takes care of his clients. After Tony Nyguen left Lexus I was worried who would be my next Advisor. Glad i was chosen Tyler, knows his stuff is honest and all around More

by RICKDOOG
Recommend Dealer
Yes
Employees Worked With
Joshua Pascual
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Aug 17, 2020 -

Lexus of Henderson responded

Rick - we're so glad to hear that Tyler has been able to live up to your expectations! All of us here at Lexus of Henderson strive to deliver exceptionally attentive service. Thank you for continuing to trust us with all your repair and maintenance needs!

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