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Lexus of Henderson

Henderson , NV

4.8
6,864 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,864 reviews

August 15, 2020

I take my GX460 for a recall service, excellent service, I also got a 10% discount for new brake pads. Lexus IS the best. Jay is the best. More

by JIMMYYAO_85
Recommend Dealer
Yes
Employees Worked With
Jay
Aug 17, 2020 -

Lexus of Henderson responded

Hi Jimmy, thank you for doing business with us at Lexus of Henderson! We're glad to hear that Jay took care of your Lexus GX 460 to ensure you got back on the road safely!

August 15, 2020

Greatest Customer Service from dropping vehicle off to picking it up. Thank you all again for all you do for my wife and self! Thanks More

by Bkvivalv
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler also!
Aug 17, 2020 -

Lexus of Henderson responded

It's our pleasure to assist you! A big thanks to you and your wife for trusting us with your auto service needs. We look forward to our continued relationship. - Lexus of Henderson team

August 14, 2020

Never have I ever taken my Lexus in for service and be told if loaner vehicle not returned by 6pm (same day) I would be charged $95 I won’t be back to this dealership My service advisor in Santa Barbar More

by lehman_hothouse
Recommend Dealer
No
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Lexus of Henderson responded

I'm sorry to hear that you are frustrated. It sounds like there may have been a miscommunication regarding your loaner vehicle, and I sincerely apologize if anything was unclear. I would be more than willing to speak with you about this directly. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

August 14, 2020

Stephen in the service department along with Jayce did a great job scheduling and guiding me through the process of having a remote starter installed in my car and handling a recall on a pump. They were res More

by Kelleherjt
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen anc jayce
Aug 14, 2020 -

Lexus of Henderson responded

Thank you for sharing your feedback for Stephen and Jayce. At Lexus of Henderson, we strive to walk customers through each experience to ensure you drive off feeling confident. I am pleased to see that our team was accommodating and got you back on the road in your vehicle. Safe travels!

August 14, 2020

Quick & Easy We were interested in switching to an SUV. Michelle brought one over in the color we requested, we liked it and we liked the deal. We signed some pape More

by MARIAWADSWORTH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Kaye, always very helpful!
Aug 14, 2020 -

Lexus of Henderson responded

Hi Maria, thank you for posting about the wonderful experience you had with Michelle. At Lexus of Henderson, we are committed to helping customers into the perfect new vehicle and it's exciting to hear that you are on the road in an SUV. Congrats & safe travels!

August 14, 2020

Henderson LexusEverything went Great!!!! Mr. Dean is Henderson Lexus Everything went Great!!!! Mr. Dean is Awesome and always takes care of me and accommodates me in anyway that he can!!! Thanks for the More

by hlajr44
Recommend Dealer
Yes
Employees Worked With
Jason Dean
Aug 14, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we look forward to your next visit!

August 14, 2020

Very friendly and through staff. They take great care of you and are very responsive. They were great in getting my car in, providing a loaner, and fast at pickup. Also checked items I requested. I recommen More

by jeffersonwk
Recommend Dealer
Yes
Employees Worked With
Tyler
Aug 15, 2020 -

Lexus of Henderson responded

Reviews like this one support our business and we are delighted to read about your positive experience with our Service Department. Thank you so much! For all your future auto service needs, our Lexus of Henderson team will be here to help.

August 14, 2020

Jay and the service department always keep my car in great condition. I appreciate all of the hard work. I will always come back to them More

by SHAWNTRECEJETER17
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Aug 15, 2020 -

Lexus of Henderson responded

What can we say to thank you for your loyal business? It really means a lot that you can turn to Jay for all of your auto service needs and know that you will be well taken care of. We're glad to have you as part of the Lexus of Henderson family!

August 14, 2020

I needed service for a recall on my Lexus RX . Lexus of Henderson did the work and finished it in fast time . Taking good care of everything I am very pleased of the work they did. More

by Supermom134
Recommend Dealer
Yes
Employees Worked With
Jayce Messer 5 star and Leslie 5 stars too.
Aug 15, 2020 -

Lexus of Henderson responded

It's wonderful to hear that you're satisfied with your recent recall repair experience at Lexus of Henderson. Thank you for trusting us with your vehicle! If any future issues should arise, we will be here to help.

August 14, 2020

Excellent service from David Torella, he’s the reason I keep coming back. Excellent follow through and keeps his word on timeliness. He’s a valuable asset to your organization More

by ColleenC
Recommend Dealer
Yes
Employees Worked With
David Torella
Aug 15, 2020 -

Lexus of Henderson responded

Colleen - It's wonderful to hear that David earns your business with his dependable service. Thank you so much for supporting him with a positive review! We look forward to your next visit to Lexus of Henderson.

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