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Lexus of Henderson

Henderson , NV

4.8
6,942 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,942 reviews

August 22, 2020

Jay Dault provider quality service and on time completion. This was a very busy day for service but I appreciate the support from Jay Dault More

by BLKASARDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Dault Service Mgr
Aug 24, 2020 -

Lexus of Henderson responded

We're thrilled to hear how well Jay and the rest of the team here at Lexus of Henderson took care of you and your vehicle! Thank you for trusting us with your repair and maintenance needs!

August 22, 2020

Very good service, it was very fast and efficient. The person was friendly and my car was taken off very well. Would come back in the future More

by KEVINH54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2020 -

Lexus of Henderson responded

Hi Kevin, thank you for posting about your wonderful experience with the Lexus of Henderson team. We're proud to have earned your business and we look forward to taking care of you next time!

August 22, 2020

They are always accommodating and friendly. They go above and beyond to make you feel like they are doing all they can to take care of you and your car. More

by BRYAN_LINDSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
Aug 24, 2020 -

Lexus of Henderson responded

Thank you for the kind words about our wonderful staff! We appreciate your business and hope to see you back at Lexus of Henderson next time!

August 21, 2020

We worked with Sirius Xie. He was very courteous and worked hard to get numbers closer. We are glad we bought our Lexus NX 300. It is great driving and I love it!! More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sirius Xie and Ben Nguyen
Aug 24, 2020 -

Lexus of Henderson responded

Congratulations on your new Lexus NX 300! We are honored to have earned your business and happy to hear you had such an excellent experience. Safe travels in your new car and we hope to see you back at Lexus of Henderson!

August 21, 2020

Stephen’s Team if Service workers were The most professional group of men I’ve ever worked with; from Start to Finish..! Most helpful and efficient for sure; leaving my car beautifully cleaned and More

by Glenn Ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Aug 21, 2020 -

Lexus of Henderson responded

Hi Glenn - Thank you for taking the time to share! It is wonderful to hear such kind words about our team. It is a privilege to have earned your business over the years and we hope to continue to do so. Safe travels from everyone at Lexus of Henderson!

August 21, 2020

Tyler and his team always deliver exceptional service. They stay on top of each file and communicate appropriately. All while Communicating in a timely and friendly fashion More

by JSHELIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Lexus of Henderson responded

It's wonderful to hear that Tyler and the rest of the team here at Lexus of Henderson always take such good care of you and your vehicle! It's our pleasure to deliver attentive, transparent service every time. We're so grateful to have you as a loyal customer!

August 20, 2020

My sales and financing experience were great. Michelle and Ben were both very helpful and informative. The purchase of my new vehicle was a breeze. More

by KCore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Nyugen
Aug 21, 2020 -

Lexus of Henderson responded

Thank you for revieiwng the wonderful experience you had with Michelle and Ben! We take pride in offering a seamless and enjoyable sales process and it's great to hear that came through to you. It is a pleasure to have your business at Lexus of Henderson!

August 20, 2020

The customer service is the worst. From appointments to technicians. I’ve been in 3 times with the same problems- and they tell me- it’s how the car is. It’s just like that..? 🤷🏻‍♀️ More

by AMIRUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eldred Obodai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Lexus of Henderson responded

This doesn't sound like the high standard of care I hold my team to, and I'm sorry your experiences have been so frustrating. I assure you that we would never intend to disregard a problem with a customer's vehicle, and I'm sorry you haven't been able to get your issue resolved. I'd like to step in here and learn a bit more about what I can do to help - will you please give me a call when you have a moment? Thank you, Craig Kelly - Service Director - 702-228-7736

August 20, 2020

Always clean, friendly, on time and goes above and beyond. Lexus of Henderson makes me feel like a VIP customer! I I have never disappointed with their services before and will keep on recommending to More

by Haruko-Grace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Aug 20, 2020 -

Lexus of Henderson responded

Thank you for the review! We are grateful for your business here at Lexus of Henderson, and it is always a pleasure to work with you. It means a lot to hear you say that you will recommend us to others, and we look forward to your next visit!

August 20, 2020

My battery was dying and I had a full day of appointments. Stephen, service manager, took care of my problem quickly and professionally. That is why we own 2 Lexus cars. Best customer service! More

by LAURIEROGERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen D., service manager
Aug 20, 2020 -

Lexus of Henderson responded

Laurie, thank you for trusting us to get the job done. We strive to keep customers on the road and we're glad to hear that Stephen took care of your needs. It is a pleasure to have your business at Lexus of Henderson!

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