Lexus of Henderson

Great Service. Always the best. Very friendly. And always on time and they were very efficient. And fast. So I didn’t have to be there long. Thaks always on time and they were very efficient. And fast. So I didn’t have to be there long. Thaks More

This visit was no less than my previous ones. Lexus provides exemplary service to its customers. My service rep Jay, did an outstanding job and kept me informed all the time! I would highly recommend provides exemplary service to its customers. My service rep Jay, did an outstanding job and kept me informed all the time! I would highly recommend them! More

Great service and very quick. Service employees Shannon and Stephen were prompt, understanding, knowledgeable and very nice. My car was repaired very quickly and I appreciate them footing me in so I could and Stephen were prompt, understanding, knowledgeable and very nice. My car was repaired very quickly and I appreciate them footing me in so I could get my car back ASAP. More

Jay Dalit gives us excellent Customer Service every time we come to Lexus of Henderson. He confirms Maintenance Service Appointment. He explains everything involved with Service visit. He lets us know immed we come to Lexus of Henderson. He confirms Maintenance Service Appointment. He explains everything involved with Service visit. He lets us know immediately when car is finished being serviced. Thanks Jay for your great service. It is greatly appreciated! More

Tito was very on point with his knowledge of the Lexus line of vehicles. The purchasing experience of our new RX 450h was an enjoyable one and Tito as well as the rest of the Henderson Lexus staff were th line of vehicles. The purchasing experience of our new RX 450h was an enjoyable one and Tito as well as the rest of the Henderson Lexus staff were the best! More

Beautiful place. Excellent services. Specially Benjaman Nguyen is super nice and professional Services. I’m very happy with the good deals. Thanks 😀😀😀. I will reference friends !!! Nguyen is super nice and professional Services. I’m very happy with the good deals. Thanks 😀😀😀. I will reference friends !!! More

I had my 45k mile follow up yesterday. Staff was very friendly and efficient. Excellent experience as always! Just an observation: I see no reason for the 25 word requirement on my voluntary survey. I sa friendly and efficient. Excellent experience as always! Just an observation: I see no reason for the 25 word requirement on my voluntary survey. I said what needed to be said in 18 words. More

Lexus Service of Excellence! My experience was very satisfying. Jay Dalit was polite and helpful throughout the process. I got my car back the after I dropped it off, and it loo My experience was very satisfying. Jay Dalit was polite and helpful throughout the process. I got my car back the after I dropped it off, and it looked like new with a complimentary gasoline fill. I drove for ten years several Mercedes Benz S class sedans and when visiting the MB dealership I never experienced such a 5 star Lexus customer service. Pride in my LEXUS RX 350 F SPORT. More

Always excellent service here. They are on time, courteous, and do great work. You get what you pay for in value. Best dealership for service by far in my nearly 50 years of driving. courteous, and do great work. You get what you pay for in value. Best dealership for service by far in my nearly 50 years of driving. More

Only reason we purchased a vehicle here was due to the price. Absolute worst car buying experience. We initially made an appointment with Ray Jimenez via email to test drive a vehicle. He said that it was price. Absolute worst car buying experience. We initially made an appointment with Ray Jimenez via email to test drive a vehicle. He said that it was okay to come by in the later afternoon due to our (brother and I) busy schedule and that he could accommodate. When we arrived there, he was not there, and were met by the salesman Sirui Xie. After we finished the test drive, Sirui asked us if we liked it, we said "yes." He immediately said, "okay, I will let Ray know and he can call you tomorrow. " Dumbfounded by his response, I was so surprised that I had to ask the sales person if we could buy the vehicle. With all the times I've visited car dealers, this is the first time I ever heard a salesman say, "Well call you tomorrow." We proceeded to the office and started to talk about payments. My brother and I intended to purchase this vehicle for my father as a present. I asked if I could pay 10 to 15K of it with my credit card so I can earn points. He said that it is standard for them to only accept $5,000 due to "people can easily call their credit card company and say it was not them that made the purchase, and they already left with the car." So we also inquired about financing it for my dad, and he was hesitating to run my brothers credit saying that if he ran it, it could lower it and may not be worth it if he has never purchased a car before. At this point I started to get a little irritated because I started to feel like this guy isnt taking me seriously. So I said forget it, we will just cash the vehicle. He left, talked to his manager. Upon returning, he said that he needed to run all of our credit to purchase the vehicle by cash! I said, running credit on a cash purchase? I asked to talk to the manager, and Thomas Ng the manager backed Sirui's claim and said that a credit check is required for all parties contributing money to the vehicle. He said that a personal check is no better, because it too can be canceled after the vehicle has left the parking lot. At this point it became clear to myself that these two gentleman are being prejudiced and condescending. Being frustrated at this point, I said go ahead and run the credit. It was the most ridiculous "protocol" I've ever heard from a dealership. Once our credit scores came back with two being above 800 and one in the 750s, they began to start treating us like customers. Apologizing for the misunderstanding and did not mean to be offensive. Sirui then asked us to sign the permission to run our credit form because he said that he forgot. The form ironically was a "loan application. " he said that the loan application was the permission for a credit check. This was honestly the worst experience in my life. I was upset that good service did not even appear until our credit scores were pulled up, and ironically this was still needed when we decided to just buy it with cash. So many Doctors, nurses, and other healthcare providers love themselves a new Lexus. Believe me when I tell you, I will definitely tell my colleagues how the staff at this dealership treat their customers. If you want to be treated well at this place, I'd advise you to first tell them what your profession and credit score is at initial meeting. This is such a shame that a buying my dad his new van as a token of my brother and I's appreciation ended with feeling degraded until our credit scores proven out worthiness in their eyes. Absolutely unacceptable. More