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Lexus of Henderson

Henderson , NV

4.8
6,866 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,866 reviews

July 13, 2020

Although the Sahara location is closer to where I live, I choose to have my car serviced in Henderson. Not only is Jay an amazing consult but the mechanics are always on point with their diagnosis and very k More

by MSULLI858
Recommend Dealer
Yes
Employees Worked With
Jay
Jul 13, 2020 -

Lexus of Henderson responded

It means a lot that you drive past another dealership to visit with us at Lexus of Henderson! We are so glad that you can depend on Jay for knowledgeable service. Thank you very much!

July 13, 2020

From the guys who checked me in at service to the sales rep who checked me out every one did an amazing job!!! Keep up the good work!!!😊 More

by suehurley24
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Lexus of Henderson responded

Thank you so much, Sue! It's our pleasure to assist you and we are delighted to know that you're a happy customer. See you next time at Lexus of Henderson!

July 13, 2020

Excellent service.Good interest rate.Worked with my Excellent service. Good interest rate. Worked with my needs. The GM was really nice and helpful. Everyone there was willing to answer all my quest More

by Carlos Arias
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Lexus of Henderson responded

We’re glad we could deliver a five-star experience, Carlos! It's great to hear that the whole Lexus of Henderson team came together to help you out. Thank you for coming by!

July 13, 2020

👌 Great folks to deal with. Very nice and 👌 Great folks to deal with. Very nice and personable.......... ......... Would buy my next vehicle at this location. Looking fwd to my free More

by KCHILD999
Recommend Dealer
Yes
Employees Worked With
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Nygun
Jul 14, 2020 -

Lexus of Henderson responded

Thank you for taking a moment to share such kind feedback for the Lexus of Henderson team. We're honored to have earned your business and we look forward to working with you when you are in town for your car wash!

July 13, 2020

My rating sadly reflects the very unacceptable interaction and service I received from Mr Nguyen. Eldred Obodai was responsive, professional, and customer oriented. Outstanding salesperson! More

by JANICEROS3
Recommend Dealer
No
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Nguyen. Ben was the Financial person I dealt with. I am very unhappy with his unprofessional and irresponsible behavior. I will be speaking to the general manager regarding this manner. It was very disappointing for a dealership the caliber of Lexus.
Jul 29, 2020 -

Lexus of Henderson responded

Janice - While I'm glad that Eldred provided professional service, I'm concerned by the rest of your review. We expect our entire team to provide excellent customer care. Would you be willing to share the details of your experience so that I can make sure it's addressed? If so, please give me a call. Thank you, Charlie Gumina - General Sales Manager - 702-942-6686

July 13, 2020

Amazing care was provided to us. I have never felt this way about a car dealership. We will continue to use this service advisor and technicians. . More

by NorCal
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay
Jul 13, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! We are grateful that we got the opportunity to work with you here at Lexus of Henderson, and we look forward to your next visit!

July 12, 2020

Excellent Service As always, service was great, I was given a loaner car so there was no inconvenience. Service was a recall, only complaint was that I had to contact More

by SHUTTSIE123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Torrella
Jul 13, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we will certainly let David know that you appreciate him. We look forward to your next visit!

July 12, 2020

The service Dept here is top notch! I was on vacation from out of state and my car broke down 30 miles away. The service Dept went above and beyond to get us off the hwy and fix my car. I highly recommen More

by Cheryl1233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina, Roy, Fay
Jul 13, 2020 -

Lexus of Henderson responded

Thank you for sharing your experience with Lexus of Henderson, Cheryl! We're so glad that our service team could assist with your vehicle and get you back on the road safely. We wish you many happy miles!

July 12, 2020

Good overall experience. Staff was really friendly and easy to work with. Highly recommend for new car buyers. Keep up the good work. Thank you! More

by macneilmoresca
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson. I am pleased to hear that our team was such a pleasure to work with as it is our goal to take care of customers. We wish you safe travels in your new car and hope to see you down the road!

July 12, 2020

Great sales and finance team. I’ve worked with Tito twice and have known Richard Kaye for 25 years and both men do a great job and care about their customers More

by winedug
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Kaye
Jul 13, 2020 -

Lexus of Henderson responded

Thank you for reviewing the five-star experience you had at Lexus of Henderson. Both Tito and Richard embody the exceptional customer service that we value so much. We're honored to have you as a loyal customer and we look forward to working with you next time!

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