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Lexus of Henderson

Henderson , NV

4.8
7,150 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 7,150 reviews

September 03, 2020

Always quality service at Lexus in Henderson! Jay in service department is the best, I’m always taken care of and it’s very much appreciated! Staff here is very friendly! More

by HFHANAHFISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Sep 04, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Lexus of Henderson, and we will certainly let Jay know that you appreciate the help. We look forward to your next visit!

September 03, 2020

Service was completed to my satisfaction. David Torella was the ultimate professional and very accommodating and caring about his customers. He is the main reason I keep coming back. More

by ragabnh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Sep 03, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we will certainly let David know that you appreciate his help. We look forward to your next visit!

September 03, 2020

Very helpful staff, very professional, my sales agent, Fabian Jimenez, is very patient and knowledgeable made my New Luxury car experience wonderful by answering my million questions!!Thank You More

by Judith Larrach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Financial Department Anna
Sep 03, 2020 -

Lexus of Henderson responded

Hi Judith - Thank you for the kind words! We are thrilled to hear that Fabian delivered such an excellent experience at Lexus of Henderson. Congratulations on the new car and we hope to earn your business again down the road!

September 02, 2020

Jayce is friendly and professional. Dealership is clean Jayce is friendly and professional. Dealership is clean and organize. Shuttle service is very helpful. Service department always doing a good job More

by stephenpcheng
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer
Sep 03, 2020 -

Lexus of Henderson responded

Stephen, thank you for taking the time to leave us a review! We are happy to hear that Jayce took good care of you here at Lexus of Henderson, and it is always a pleasure to service your vehicle. We look forward to your next visit!

September 02, 2020

I truly appreciate the service team at the Henderson location. David Tortella & the service team are "always" very polite, courteous, & professional. They will probably influence me to purchase another More

by Same
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Torrella
Sep 02, 2020 -

Lexus of Henderson responded

Thank you for your confidence in David and the team to get the job done! We are proud to have earned your business and happy to hear that your experiences working with us have been so great. Safe travels and we hope to see you back at Lexus of Henderson!

September 02, 2020

The initial process was easy and my sales rep was awesome. I feel that once I left wkth my car nobody cared nor did they practice good customer service. A detail job was promised over the weekend a More

by deanna.d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure their names.
Sep 17, 2020 -

Lexus of Henderson responded

Deanna - While I'm so glad you enjoyed your buying experience, the rest of what you've described here doesn't sound at all like the attentive care I expect from my team. We strive to deliver a seamless experience and would never want to waste a customer's time. We value your feedback, and I'm going to address this with the team so we can work toward improving. If there's anything else I can help you with, please don't hesitate to give me a call. Thank you for your business, Craig Kelly - Service Director - 702-228-7736

September 01, 2020

The service we received from Lexus Henderson was more than excellent. Our service manager was Jason D. He went above and beyond to get us on the road again. We had been traveling for over a month and More

by RPCLKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason D
Sep 02, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are happy to hear that you enjoyed working with Jason here at Lexus of Henderson, and we will certainly let him know that you appreciate his help. Safe travels!

September 01, 2020

I had a great experience from start to finish. I was kept up to date with service and estimated times for completion. Clean store and friendly staff. More

by Fahnestock.san
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with our team at Lexus of Henderson, and we look forward to your next visit!

September 01, 2020

Great place to do business with. I would definetly recommend Lexus of Henderson to my friends and Family. If I ever get a new Lexus I will only go to this dealership More

by keithsheeler788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Lexus of Henderson responded

Keith - Thank you so much for choosing Lexus of Henderson! We really appreciate you recommending our services to your friends and family and would absolutely love to work with you in the future. Enjoy your day!

Sep 03, 2020 -

keithsheeler788 responded

I do have to add that we are very disappointed in AAA as they were supposed to deliver my car back to me and no one seems to know why they haven’t. I have to drive two and a half hours to pick up my car

September 01, 2020

We had the best experience. Our salesman was an absolute doll to work with. Ana in finance was very nice and got us in and out very quick. They did the deal to accommodate my schedule which I really appreci More

by MARILYNOTEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Lexus of Henderson responded

Marilyn, thank you for posting about your experience with our Lexus of Henderson team. We're committed to providing customers with a seamless and enjoyable process and it is great to see that Ana hit the mark. It's a pleasure to have your business!

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