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Lexus of Henderson

Henderson , NV

4.8
6,940 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,940 reviews

July 24, 2020

I bought another Lexus bc David Tortella in service is always so knowledgeable, polite and helpful. This is the fifth Lexus I have bought. I appreciate an honest dealership and a premiere product. More

by NN
Recommend Dealer
Yes
Employees Worked With
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Nguyen and David Tortella
Jul 24, 2020 -

Lexus of Henderson responded

Thank you so much for the excellent review! We're so glad to hear you always have a great experience working with David and we're thrilled that our team helped you picked out your newest Lexus. We're proud to have earned your business here at Lexus of Henderson!

July 24, 2020

Satisfied with your service, you follow up what you promised and help me to get what I needs such as the color and type of the car. More

by Apinya.kulprathipanja
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Lexus of Henderson responded

Thank you for sharing your feedback for Lexus of Henderson! We aim to meet the needs of our customers and I am glad to hear that you were taken care of. Enjoy your new car!

July 24, 2020

Service was for oil and filter change for ES300h. Requested servicing was done correctly. Car was washed. Requested servicing was performed as scheduled and finished as expected. Car owner schedule More

by SHAYES8515
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My usual service adviser/writer was unavailable when I came to get my car, and another service adviser took care of me. Unfortunately, I do not remember his name although he did introduced himself to me when he asked me if he could help me.
Jul 24, 2020 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! We want all customers to drive off feeling 100% satisfied with our services and I am so glad that came through to you. Our team is looking forward to taking care of you next time!

July 24, 2020

My go to place for all of my Lexus repairs! I have been a faithful customer at Lexus of Henderson for over 2 years and I am always 100% satisfied with the customer service. Stephen Diem is my advisor and I h More

by tmiro2018
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Jul 27, 2020 -

Lexus of Henderson responded

Thank you for reviewing us! It is great to hear that Stephen consistently hits the mark and provides you with the excellent service we aim for. We're proud to have your loyalty at Lexus of Henderson!

July 24, 2020

Service manager took care of the service I needed with professionalism. I will recommend Lexus of Henderson to all my friends and family. Thank you. More

by jlj_smpJJ
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Lexus of Henderson responded

Thank you for trusting the Lexus of Henderson service department with your vehicle. We're grateful to have earned your five-stars and recommendation!

July 24, 2020

My service manager David Torella is always extremely professional,helpful and friendly!!!!He makes my experience very pleasant!!! I look forward to working with him again!!!! More

by PINGSTADNICURN
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! We are so glad you enjoy working with David here at Lexus of Henderson, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

July 24, 2020

Fabian was great helping me to purchase what I believe is a very nice used vehicle at a price I could afford. Thanks for your professionalism and kindness! More

by ROBERTREPPIN
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Lexus of Henderson responded

Robert, thank you for reviewing the wonderful experience you had at Lexus of Henderson. Fabian is an indispensable member of our team and we're glad to see that he took care of you and helped you into a new vehicle. Congratulations and safe travels!

July 23, 2020

Sirui was very informative, knowledgable and helpful through the process of purchasing. our vehicle. The entire dealership experience was pleasant. I would rate Sirui 5 stars. More

by PRAIREDAWGMAN
Recommend Dealer
Yes
Employees Worked With
Sirui Xie
Jul 23, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave Lexus of Henderson a five-star review! It is our goal to walk guests through the sales experience to ensure you feel 100% confident in your decision and it is great to see that Sirui hit the mark. We hope you love your new vehicle!

July 23, 2020

Friendly and professional, weren’t able to diagnose the problem I brought the car in for, forgot to provide quote on two repairs I’d requested, did not fuel my vehicle upon return as is customary for them. More

by CONFIDENTLV
Recommend Dealer
Yes
Employees Worked With
Jayce
Jul 27, 2020 -

Lexus of Henderson responded

I'm disappointed to see this review. I expect thorough and knowledgable service from my team, and I would be more than willing to speak with you directly about the problems you are experiencing with your vehicle to see if we can make this right. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Roy Hollinger - Service Director - (702) 228-7736

July 23, 2020

Awesome After bringing the car in twice because brakes were making noise, after brake job, was shimming, second time rotors, then brakes were squeaking really More

by JOE.MELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Jul 24, 2020 -

Lexus of Henderson responded

Joe, thank you for the review! It was our pleasure to help you out here at Lexus of Henderson, and we will certainly let Jay know that you appreciate his help. We look forward to your next visit!

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