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Lexus of Henderson

Henderson , NV

4.8
6,864 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,864 reviews

July 08, 2020

Thanks so much for the great customer service! Everyone was friendly and knowledgeable. I will definitely come back from SD next time I need a car. Lexus was an amazing sales woman who knows how to close a More

by Jasonruprecht
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexus
Jul 09, 2020 -

Lexus of Henderson responded

Jason, we appreciate you taking the time to share such wonderful feedback for Lexus of Henderson! I'm glad to hear that our team treated you to the five-star service that we strive for and I am even happier to hear that we earned your business. All of us are looking forward to working with you when you are in the market for a new vehicle!

July 08, 2020

Everyone at this dealership is absolutely amazing. They treat me with respect, and are efficient and incredibly good at their jobs. Especially David in the service department! More

by PAULAB1
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID Torella
Jul 09, 2020 -

Lexus of Henderson responded

Thank you for the review! It was our pleasure to work with you here at Lexus of Henderson, and we will certainly let David know that you appreciate his help!

July 08, 2020

It was the best experience ever buying a car. Started on line & when I got there everything was ready for me to sign. Thanks to sales associate Michelle Suson & finance manager Benjamin Nguyen! Thanks Ed More

by Edielz
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Nguyen
Jul 09, 2020 -

Lexus of Henderson responded

We're thrilled to hear that you had such a wonderful experience buying a new car at Lexus of Henderson, Edith! Michelle and Benjamin, like all of us, always strive for the highest level of customer satisfaction. Enjoy your new car!

July 08, 2020

David Torrella and his service team always take excellent care of me and my vehicle. I’ve never had any issues they couldn’t figure out and make right. Thanks, David! More

by Rmackie
Recommend Dealer
Yes
Employees Worked With
David Torrella
Jul 09, 2020 -

Lexus of Henderson responded

We're elated to receive such positive feedback! David is an excellent member of our Lexus of Henderson team and he will be honored to see your kind words. Thanks for supporting us. We look forward to your next service visit!

July 08, 2020

As always, the service department crew is excellent in what they do. From ease of scheduling to drop off to pick up, they are professional, polite and accommodating. The technicians/mechanics are experts More

by Leelee
Recommend Dealer
Yes
Employees Worked With
Dave Torella
Jul 09, 2020 -

Lexus of Henderson responded

Thank you for trusting the Lexus of Henderson team. We're honored to receive such great feedback from a loyal customer! Our team member, Dave, takes pride in offering great service and it is wonderful to hear that came through to you. All of us are looking forward to seeing you during your Lexus RX 350 or your Toyota RAV-4's next appointment!

July 08, 2020

High level customer service filled with honesty, empathy, and communication. His attention to detail and follow up is recognized. Well done mate! Stephen Diem - 5 stars More

by CALDERON29
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Jul 09, 2020 -

Lexus of Henderson responded

We're elated to receive such positive feedback! Our team is committed to providing customers with outstanding experiences and it makes us happy to hear that Stephen hit the mark. Thank you for supporting Lexus of Henderson!

July 08, 2020

I took my Lexus for a dead battery after I got it replaced in 8/2019. They said my battery is holding its charge Now it died again I’m going to have to wasted another 2 hours there More

by Doc_85_05
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Lexus of Henderson responded

I'm very sorry to hear that you're still experiencing issues with your battery. I can understand your frustration and apologize that you'll have to make a second trip to see us. We want to make sure this is addressed properly, but I can't find your contact information from this review. Please give me a call at your earliest convenience. Thank you, Roy Hollinger - Service Director - (702) 228-7736

July 08, 2020

I went in earlier than my appointment time I was so please with the service department they did not have me wait for my appointment time instead they were able to help me right away. More

by Ashlee Chien
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer
Jul 08, 2020 -

Lexus of Henderson responded

Hi Ashlee, we're so grateful to receive your positive feedback as it is our goal to keep customers happy. I'm glad to hear that our service department was so accommodating and got you back on the road in no time! Thank you for doing business with us at Lexus of Henderson.

July 08, 2020

Communication regarding drop off and pick up were appreciated By the service rep via text and phone. Ease of drop off and response to recall. More

by God13550
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Lexus of Henderson responded

Thank you for the review! It was our pleasure to help you out here at Lexus of Henderson. If you ever need anything else, don't hesitate to come back and see us again!

July 08, 2020

Good explanation of repair needed. Cost of repair and why.done in timely Manner keeps me informed of future maintenance needed in the future as well as cost More

by Joemartinez1794
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Lexus of Henderson responded

Thank you so much, Joe! We are glad to hear that you received communicative service from our team about your repairs. If there is anything further we can do to assist you, please let us know.

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