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Lexus of Henderson

Henderson , NV

4.8
6,952 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,952 reviews

July 17, 2020

Friendly and informative service Manager Stephen Communicated by text which was nice as not always available to take a phone call Quick and efficient drop off and pick up More

by LSVGS62
Recommend Dealer
Yes
Employees Worked With
Service Manager Stephen
Jul 17, 2020 -

Lexus of Henderson responded

Thank you for the review! We are so glad you enjoyed working with Stephen and our team here at Lexus of Henderson, and we look forward to your next visit!

July 17, 2020

Very happy with the quality of the service which is the best in Vegas, and I have tried BMW and Porsche and it is not even close. David Torella is the ultimate professional and a true gentleman. More

by ragabnh
Recommend Dealer
Yes
Employees Worked With
David torella
Jul 17, 2020 -

Lexus of Henderson responded

Thank you for the five stars! We are grateful to have you as a customer here at Lexus of Henderson, and we will certainly let David know that you appreciate his help. We look forward to your next visit!

July 16, 2020

Great service. Jay always does a great job assisting the few times I’ve come in for service. All issues were addressed and taken care of within a day. More

by BMC374
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Lexus of Henderson responded

It's wonderful to hear that you received great service from Jay and our Lexus of Henderson team! We are so glad that your concerns were addressed in a timely manner. Thank you for your review!

July 16, 2020

Recall is always inconvenient, however your service department made it easier for us when they had a courtesy car available. Which made this convenient for us considering we drove in from Kingman. Dow More

by nanabiker
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Lexus of Henderson responded

We understand that the car servicing process can be challenging and we are happy to hear that our team made it more convenient. Thank you for this review and feedback! We look forward to assisting you in the future.

July 16, 2020

Everything went. Very good treated very nice. Working with the service department was good from the time I pulled up with the guys outside to take care of the paperwork More

by darrenshieldsdbyrd
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Lexus of Henderson responded

Hi Darren - It's fantastic to hear that from start to finish you had a five-star experience working with our team! Thank you for the wonderful feedback and for trusting us with your vehicle. We hope we have the chance to assist you in the future at Lexus of Henderson.

July 16, 2020

Service was courteous and prompt. I did not have to wait when I arrived. I liked communicating by text messages. My car was ready in approximately 1 hour. Did not have to wait long to get my car. David More

by VNDOE2
Recommend Dealer
Yes
Employees Worked With
David
Jul 17, 2020 -

Lexus of Henderson responded

There is so much about your review which we love! It's wonderful to hear that you received timely, communicative service during your recent visit with us at Lexus of Henderson. Thank you for mentioning David as well. We hope to see you down the road!

July 16, 2020

Very professional staff..always attentive to your needs. Blue shirt girl cleaning offices and tv remotes constantly.. Im feeling safe at this dealership..great people working here! More

by Tabeard00
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jace Messer
Jul 16, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review us! Customer safety is our goal and I am glad to hear that you felt comfortable during your recent experience with us. We look forward to working with you during your next visit to Lexus of Henderson!

July 15, 2020

Michelle was great to work with through e-mail and text as that was the best way for me to communicate. It was also awesome that she got someone to bring down the car to my work for me to see and test driv More

by bridget_mcguire
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2020 -

Lexus of Henderson responded

Bridget - I'm very happy to hear that Michelle provided communicative, accommodating service during your purchasing process. It's disappointing to read about your experience with our Finance Department as we have higher standards for our customers than this. We are grateful for your business and will take your feedback into consideration moving forward. Don't hesitate to contact me if I can be of any assistance. Thank you, Charlie Gumina - General Sales Manager - 702-942-6686

July 15, 2020

Great new set of tires & detail of car. But changed settings of lights & dashboard, passerby drivers notified me I had no lights on. Javier wonderful👏‼️ More

by jmfuna?
Recommend Dealer
Yes
Employees Worked With
Javier
Jul 15, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us this review. It was our pleasure to change your tires and detail your vehicle here, and we will certainly let Javier know that you appreciate his help. We will also share your feedback with our team and work to improve our process going forward!

July 15, 2020

Dealership is located in a very convenient location. Staff are very courteous n professional. Place is always very immaculate n stock with with water etc. More

by FELIX.FRANCES
Recommend Dealer
Yes
Employees Worked With
Dave Torella
Jul 15, 2020 -

Lexus of Henderson responded

We love to see positive feedback, Felix! Thank you for sharing these kind words about our team and facilities. We look forward to your next visit with us at Lexus of Henderson.

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