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Lexus of Henderson

Henderson , NV

4.8
7,150 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 7,150 reviews

August 19, 2020

I did not know what to expect when we arrived on the lot on august 13th, since there was only (2) G460. Colors I did not care for, however I have never purchased a LEXUS before and the dealership experienc More

by JSTKIMMIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2020 -

Lexus of Henderson responded

There is nothing we love more than hearing our customers are happy! Thank you for choosing Lexus of Henderson and for taking the time to share. Congratulations on your new Lexus GX 460! We are wishing you many safe and happy miles!

August 18, 2020

Excellent service. Thanks to Craig Kelly and James Peter’s. Service has always been the main reason for me to own a Lexus. I have enjoyed 12 Lexus in the last 20 years. More

by GROTZIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Lexus of Henderson responded

Thank you for your loyalty to Lexus of Henderson. We're proud to have had your business for so many years and will be sure to share this wonderful feedback with our team members, Craig and James! All of us are looking forward to working with you next time.

August 18, 2020

Martrell is the best. My husband Meyer and I felt valued and appreciated, and that we made the right choice. Both options we pre-selected were ready to test drive when we arrived, and it was an easy, quick More

by PORTERLANSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Nguyen
Aug 18, 2020 -

Lexus of Henderson responded

Hi Dani, thank you for your confidence in Lexus of Henderson. Our team takes pride in offering great customer service for guests and it made us happy to hear that Martrell hit the mark. We appreciate your support and hope you enjoy your Lexus RX 350! Please don't hesitate to call if you'd like to share more feedback.

August 18, 2020

Everyone was very nice and helpful. Stephen is always a pleasure to work with and makes sure everything is right. Stephen is courteous and knowledgeable. Thanks Stephen 👌🏻 More

by Clbodydynamics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Lexus of Henderson responded

Thank you for reviewing the wonderful experience you had with Stephen at Lexus of Henderson! We're grateful for your loyalty and we look forward to taking care of you during your next visit!

August 18, 2020

Another great experience at Lexus! When I pull up I am always greeted right away! Stephen arranged for a loaner for me while my car was being serviced. He is always very professional and organized! He More

by jobologist
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Aug 18, 2020 -

Lexus of Henderson responded

We appreciate you taking the time to review your recent visit with our team member, Stephen. At Lexus of Henderson, we strive to meet the needs of our customers and I am pleased to hear that everything went smoothly during your experience. See you next time!

August 18, 2020

I always get the best service at Lexus of Henderson. I am always greeted with a smile and the best attitude. A+ Always would recommend More

by WENDY1AVILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Lexus of Henderson responded

Hi Wendy - Thank you for the review! We are proud to have earned your business and happy to hear you have had such great experiences working with the team. Safe travels and we hope to see you back at Lexus of Henderson down the road!

August 18, 2020

Checking in was quick, my insurance card and drivers license copied for my loaner before meeting with Tyler who went over everything on my 30,000 mile service. When I picked my car it was washed and re More

by hjblv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Aug 18, 2020 -

Lexus of Henderson responded

Thank you for trusting our Lexus of Henderson team. We're dedicated to providing all customers with a seamless and enjoyable experience and it is great to hear that Tyler made sure your 30,000-mile service visit went smoothly. See you next time!

August 18, 2020

Tito is the reason we keep coming back to the dealership his professionalism and expertise and his customer service is above and beyond. We will definitely be returning customers More

by PATRICK702VEGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Lexus of Henderson responded

Hi Patrick - Thank you for the five-stars! We appreciate your business and you taking the time to shout out Tito. Safe travels and we are looking forward to seeing you back at Lexus of Henderson next time!

August 18, 2020

Service was excellent. In and out with a wash in 1 hour and 20 min for oil change and filters check. Service writer was super friendly. More

by EdKoKo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2020 -

Lexus of Henderson responded

Thank you for the review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we are happy to hear that we provided the friendly and efficient service we strive for here. We look forward to your next visit!

August 18, 2020

Made a service appointment, dropped call off went to go get it they did not have time to do the computer upgrade so nothing was performed on my vehicle .. ugggh that is why you make an spot: More

by FOWERSHOME
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t remember the gals name- Stacey ? She was nice.
Sep 08, 2020 -

Lexus of Henderson responded

I'm sorry to hear that you are frustrated, and it sounds like there may have been a miscommunication here. We strive for efficient and accommodating service here, and I'd like to ensure that we get your upgrade done for you. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Craig Kelly - Service Director - 702-228-7736

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