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Lexus of Henderson

Henderson , NV

4.8
7,017 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 7,017 reviews

July 24, 2020

Service was for oil and filter change for ES300h. Requested servicing was done correctly. Car was washed. Requested servicing was performed as scheduled and finished as expected. Car owner schedule More

by SHAYES8515
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My usual service adviser/writer was unavailable when I came to get my car, and another service adviser took care of me. Unfortunately, I do not remember his name although he did introduced himself to me when he asked me if he could help me.
Jul 24, 2020 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! We want all customers to drive off feeling 100% satisfied with our services and I am so glad that came through to you. Our team is looking forward to taking care of you next time!

July 24, 2020

Service manager took care of the service I needed with professionalism. I will recommend Lexus of Henderson to all my friends and family. Thank you. More

by jlj_smpJJ
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Lexus of Henderson responded

Thank you for trusting the Lexus of Henderson service department with your vehicle. We're grateful to have earned your five-stars and recommendation!

July 24, 2020

My service manager David Torella is always extremely professional,helpful and friendly!!!!He makes my experience very pleasant!!! I look forward to working with him again!!!! More

by PINGSTADNICURN
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! We are so glad you enjoy working with David here at Lexus of Henderson, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

July 24, 2020

Fabian was great helping me to purchase what I believe is a very nice used vehicle at a price I could afford. Thanks for your professionalism and kindness! More

by ROBERTREPPIN
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Lexus of Henderson responded

Robert, thank you for reviewing the wonderful experience you had at Lexus of Henderson. Fabian is an indispensable member of our team and we're glad to see that he took care of you and helped you into a new vehicle. Congratulations and safe travels!

July 23, 2020

Awesome After bringing the car in twice because brakes were making noise, after brake job, was shimming, second time rotors, then brakes were squeaking really More

by JOE.MELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Jul 24, 2020 -

Lexus of Henderson responded

Joe, thank you for the review! It was our pleasure to help you out here at Lexus of Henderson, and we will certainly let Jay know that you appreciate his help. We look forward to your next visit!

July 23, 2020

Friendly and professional, weren’t able to diagnose the problem I brought the car in for, forgot to provide quote on two repairs I’d requested, did not fuel my vehicle upon return as is customary for them. More

by CONFIDENTLV
Recommend Dealer
Yes
Employees Worked With
Jayce
Jul 27, 2020 -

Lexus of Henderson responded

I'm disappointed to see this review. I expect thorough and knowledgable service from my team, and I would be more than willing to speak with you directly about the problems you are experiencing with your vehicle to see if we can make this right. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Roy Hollinger - Service Director - (702) 228-7736

July 23, 2020

We wanted to purchase a new car and having been a Lexus owner for for many years we Tinto the dealership that we purchased our last car from 5 years ago. They gave a good deal on a 2020 model. More

by Art Roshon
Recommend Dealer
Yes
Employees Worked With
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Henderson responded

Thank you for the review, Art! We are so glad we got the opportunity to work with you here at Lexus of Henderson, and we are grateful that you chose to do business with us again. We hope that you continue to enjoy your new vehicle!

July 23, 2020

The service was nice. The wait was long. The car wash wasn't detailed enough but I enjoyed the service. Good location. And friendly people More

by patricialai13
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Henderson responded

Thank you for the review and feedback. We are grateful for your business here at Lexus of Henderson, and we will be sure to share your comments with our team and work to improve our service in the future. We look forward to working with you again sometime!

July 23, 2020

Sirui was very informative, knowledgable and helpful through the process of purchasing. our vehicle. The entire dealership experience was pleasant. I would rate Sirui 5 stars. More

by PRAIREDAWGMAN
Recommend Dealer
Yes
Employees Worked With
Sirui Xie
Jul 23, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave Lexus of Henderson a five-star review! It is our goal to walk guests through the sales experience to ensure you feel 100% confident in your decision and it is great to see that Sirui hit the mark. We hope you love your new vehicle!

July 22, 2020

Great service. They always make an effort to promptly schedule service and in about the ten years they have serviced my vehicles I have never had a complaint. Always clean And they go above and beyond. More

by DonF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tyler Heishman svc
Jul 23, 2020 -

Lexus of Henderson responded

Don - We can't thank you enough for your ten years of business - wow! We truly appreciate you trusting us with your vehicle time and time again and are delighted that you've always been satisfied with our service. Thanks for being part of the Lexus of Henderson family!

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