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Lexus of Henderson

Henderson , NV

4.8
6,948 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,948 reviews

July 07, 2020

Sales guy is great. The rest of the operation is built to make you wait. And wait. And wait some more. They had A few days to be prepared for my visit and they couldn’t pull it together. There is a reason m More

by KFJSTONE13
Recommend Dealer
No
Employees Worked With
Twala Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Faden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Lexus of Henderson responded

I sincerely apologize for the delay you experienced while waiting for finance. This is not like the efficient service normally provided by our team. With COVID-19 restrictions, we are operating on a smaller staff than usual, which has unfortunately caused some delays that one would not experience Pre-COVID. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Charlie Gumina - General Sales Manager 702-942-6686

July 07, 2020

Went in for a service, recall and detail. My car is running better then ever. Again my service writer and Lexus staff went above & beyond More

by Gidget G
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Jul 08, 2020 -

Lexus of Henderson responded

Gidget, thank you for trusting the Lexus of Henderson team to complete your recall and detail services. We're dedicated to offering first-class experiences and I am so happy to hear that our team took care of you and made sure your vehicle is running like new again!

July 07, 2020

Took great care of my car and me personally. Would highly recommend their services. Jay Dalit assisted me with service and made sure my every need was handled with the utmost care More

by cpterik17
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Jul 08, 2020 -

Lexus of Henderson responded

We're so grateful to receive your positive feedback! At Lexus of Henderson, our team is committed to providing outstanding service for customers, and their vehicles and it is wonderful to hear that Jay is doing his job right. We look forward to taking care of you in the future!

July 07, 2020

They were so helpful right from beginning to end. By far the best customer service!! From Jade coming over to let us know what was being done on the car, to them getting it done in a timely matter, to a gre More

by Hessom5
Recommend Dealer
Yes
Employees Worked With
Jase
Jul 08, 2020 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson. Our team is devoted to offering excellent service throughout the entire experience and I am glad to hear that Jade was so helpful during your visit. We look forward to taking care of you next time!

July 07, 2020

Jayce went above and Beyond to provide the best customer service experience, he listened and properly answered all my questions and concerns and recommended what was best for my car, thank you so much for a More

by José Leyva
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Jul 08, 2020 -

Lexus of Henderson responded

José, it is wonderful to hear that your experience lived up to our high expectations. Jayce is excellent to work with and it is great to hear that he provided you with such exemplary service as taking care of customers is our goal. On behalf of all of us at Lexus of Henderson, we look forward to seeing you in the future.

July 07, 2020

Excellent dealership. Nice people both sales and service. They keep you up to date on the progress they are making when you vehicle is in service. More

by chris613
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2020 -

Lexus of Henderson responded

Thank you for being a great Lexus of Henderson customer! We love to hear that you've enjoyed working with both our Sales and Service Departments. We look forward to our continued relationship.

July 07, 2020

Fabian at Sales and Benjamin at Financing we’re very helpful from beginning to end they attention to detail and what we were looking for in a vehicle was outstanding service More

by ochoajl
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin at Finance
Jul 08, 2020 -

Lexus of Henderson responded

Thank you for taking the time to share your feedback. We're determined to offer exemplary customer service and it made our day to hear that both Fabian and Benjamin are doing their job right. I'm glad to hear that you found a vehicle that works for you! All of us at Lexus of Henderson wish you safe driving.

July 06, 2020

I got my Lexus RC. 350 at Lexus of Las Vegas, because Lexus of Henderson was not wiling to give me the deal I got at Lexus of LV. I feel Lexus of Henderson is unfriendly, money hungry and unmotivated to More

by VANDER776
Recommend Dealer
No
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Lexus of Henderson responded

I'm sorry to hear that you are frustrated, although we do hope that you continue to enjoy your newly purchased vehicle. I assure you that we strive for competitive pricing and accommodating service here, and I would be more than willing to speak with you directly about what happened during your visit. Please don't hesitate to give me a call. Thank you, Charlie Gumina - General Sales Manager - 702-942-6686

July 06, 2020

Lexus of Henderson is an excellent company to deal with...courteous efficient and friendly. David Torella is a first class person to deal with.. Every time I’ve had the car in for service he has been More

by Mmbcaffarella
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella
Jul 07, 2020 -

Lexus of Henderson responded

Thank you for the many compliments! We are thrilled to hear that you've received consistently excellent service from our Lexus of Henderson team. We look forward to assisting you next time at Lexus of Henderson!

July 06, 2020

Great service. The overall service and help was excellent. They reviewed in detail work completed and what else needed to be done the next time I been my car in. Ser More

by GARY84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! We are so glad you enjoyed working with our team at Lexus of Henderson, and we look forward to your next visit!

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