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Lexus of Henderson

Henderson , NV

4.8
6,942 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,942 reviews

June 08, 2020

I was pleased to have gotten a car from your dealership. It will be a car that I will have for years on end. Thank you! More

by Niccolai’s Momma
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Nguyen
Jun 09, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review Lexus of Henderson. We're so glad to hear that our team helped you find the perfect vehicle. Congrats & safe travels!

June 07, 2020

Always a good experience when I bring my car in for service Employees always courteous and helpful. Lounge is kept clean and comfortable only thing that could be improved on is the car wash. Could be more throu More

by MOTHERCORN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David torrella
Jun 08, 2020 -

Lexus of Henderson responded

We appreciate you taking the time to share this feedback as it will help us improve for the future. Thank you for your business!

June 07, 2020

Professional, courteous, and by far superior customer service. I will buy again from Lexus of Henderson!! Richard, and Martrell went out of their way to make sure I was happy. Couldn’t have asked for a More

by r.sejba
Recommend Dealer
Yes
Employees Worked With
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Kaye
Jun 08, 2020 -

Lexus of Henderson responded

Thank you so much for such wonderful feedback! It's fantastic to hear that Richard and Martrell helped you drive home a happy customer. We wish you happy driving and look forward to working with you in the future at Lexus of Henderson!

June 07, 2020

Always Courteous! Each service associate I've dealt with is very courteous, always follows up, and stays true to their commitments. They make recommendations to ensure More

by jillzville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit, and two others in service, but I don't recall their names.
Jun 08, 2020 -

Lexus of Henderson responded

Thank you for leaving us a review! We're so glad to hear that our team took such great care of you during your visit to Lexus of Henderson. See you at your next service visit!

June 06, 2020

Everything was perfect as usual! My wait time was minimal and Stephen was accommodating. Your service is one of the reasons why I love Lexus! More

by STACIE700
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Diem- 5 stars!
Jun 08, 2020 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! We're thrilled to hear that Stephen provided you with such a seamless service visit. See you next time!

June 06, 2020

Great service Everybody associated with this dealership has always been very courteous and professional. The service was great as usual. Lexus has high standards a More

by MRBCNV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Jun 08, 2020 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! It's wonderful to hear that our team treated you to the first-class service that we strive for. We look forward to taking care of you during your next visit with us!

June 06, 2020

Always a pleasure This is the first dealership I've ever not dreaded taking my car in for service. They're fair, honest and pleasant to work with. Thank you. More

by rwalden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chantelle and Jayce
Jun 08, 2020 -

Lexus of Henderson responded

Thank you for trusting the Lexus of Henderson team. We're grateful to have earned your business we look forward to taking care of you next time!

June 05, 2020

Good. Car was taken in on scheduled time. We waited at the waiting room and car was ready at about the time the service writer said it would be done. We c More

by gmvandever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Jun 05, 2020 -

Lexus of Henderson responded

Thank you for taking a moment to share your feedback for Lexus of Henderson. We are grateful to have you as a customer!

June 05, 2020

I was lied to and tricked by your finance manager and possibly the salesperson. I was told one amount in the phone fir my monthly payment and then the sales manager, did a bate and switch and increased t More

by MY3ESONS
Recommend Dealer
No
Employees Worked With
Fabian Jimenez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard in Finance life to me and switched numbers...
Jun 19, 2020 -

Lexus of Henderson responded

This doesn't sound like the honest and accommodating service I expect from my team. I'd like to discuss your concern directly to see what we can do to clear up any miscommunications - please don't hesitate to give me a call. Thank you, Ryon Walters - General Manager - 702-997-5903

June 05, 2020

Martrell Fantroy was excellent. He was very patient and accommodating. He was also very kind and trustworthy. Martrell explained in detail how the car functions and its various assets. More

by KRSTOLWORTHY
Recommend Dealer
Yes
Employees Worked With
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2020 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! We are glad to hear that our team took such great care of you. Enjoy your vehicle!

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