Lexus of Henderson

Not satisfied Service department could not access sales agreement for updating navigation and charged us instead. Each service visit seems to have problems, especi Service department could not access sales agreement for updating navigation and charged us instead. Each service visit seems to have problems, especially meeting commitments. Previous windshield repair took extra day requiring overnight stay. We are owed refunds based on We Owe agreement plus extra warranty plan that should have covered windshield on RX 350. More

My Experience at Lexus of Henderson. This was my first visit to Lexus of Henderson. Every aspect of the visit was well organized and the customer service was very, very good. I got lost l This was my first visit to Lexus of Henderson. Every aspect of the visit was well organized and the customer service was very, very good. I got lost looking for the dealership, they stayed on the phone until I arrived at the dealership. That rocked!! More

They're always so good to me ! As an older woman, I always feel comfortable with the personnel at Lexus of Henderson. From the young man who checks my car in to the consultation wit As an older woman, I always feel comfortable with the personnel at Lexus of Henderson. From the young man who checks my car in to the consultation with my service manager, Jay Dalit, I'm made to feel important and taken care of. Jay explains all aspects of the service and anticipates my concerns. Keep up the good work, Guys. More

No after sale follow up. Bought 2020 ES300h. Like the car very much, but didn't get the color I wanted. Also I was looking for Destination Assist but apparently there wasn't Bought 2020 ES300h. Like the car very much, but didn't get the color I wanted. Also I was looking for Destination Assist but apparently there wasn't an ESh on the lot that had the color combination (Matador Red) I wanted. My biggest disappointment was after I completed the sale, my sales person Martrell Fantroy was no where to be found to go over the features of the car. It was dark when I drove off the lot and couldn't find how to adjust the side mirrors. Came back the next day and asked Martrell to check me out on the car, instead he asked Lexus Osunlana to help me. She did help as much as she could but had to go back to her customers. Has a clear bra put on, afterwards had someone is service department help me and said if I have any other questions to come to them. Still haven't had any follow-up from Martrell, My wife has a new RX450h on order. Martrell was he sales person, but will request that Lexus O. work with and split the commission with Martrell. I know this will be a management decision. More

Maintenance Lexus of Henderson dealership always take good care of me whenever I get my car serviced. I always have Stephen Diem as my advisor and he goes above a Lexus of Henderson dealership always take good care of me whenever I get my car serviced. I always have Stephen Diem as my advisor and he goes above and beyond to make sure I get what I need for my Lexus. I appreciate his generosity and his kindness. More

Great service Lexus of Henderson has great customer service. They always make sure all of my questions are answered. I feel they are honest and that means a lot to Lexus of Henderson has great customer service. They always make sure all of my questions are answered. I feel they are honest and that means a lot to me! More

Service to have battery replaced Service consultant Stephen Diem provided excellent customer service and got my battery replaced and me back on the road in a matter of hours. I'm espe Service consultant Stephen Diem provided excellent customer service and got my battery replaced and me back on the road in a matter of hours. I'm especially grateful to him and the service department and dealership for helping me because this service was not planned - my battery failed abruptly with little to no warning. More

great service David was great he also arranged for someone to drop my grandson and I off to get a bite to eat and to pick us up David was great he also arranged for someone to drop my grandson and I off to get a bite to eat and to pick us up More

Service was handled and completed in a professional manner I required a technician to replace my headlight on my IS 350 which was blinding on coming drivers. I had not made an appointment and came in early the I required a technician to replace my headlight on my IS 350 which was blinding on coming drivers. I had not made an appointment and came in early the next morning and met wit Jay Dault the service manager. He understood my problem and expedited my repair and replacement of a new light bulb and adjustment. Jay was very professional and I was completely satisfied with the quality of service. I would strongly recommend Lexus of Henderson for auto services. Thanks Jay for your help and attention to customer requirements. Barry More