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Lexus of Henderson

Henderson , NV

4.8
5,671 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 5,671 reviews

July 14, 2022

Louise did a great job, thank you! Very helpful and always returning our calls in a timely manner. More

by Benmadge.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louise cedula
Jul 14, 2022 -

Lexus of Henderson responded

Thanks for the review, we appreciate your business here at Lexus of Henderson! See you again next time, thanks for giving Louise a shoutout.

July 14, 2022

I was greeted very pleasantly and as I shared all my concerns it was completed, More

by Mrsbj2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Lexus of Henderson responded

We are happy to hear that you were so well taken care of by our team! Thank you for choosing Lexus of Henderson and for sharing your feedback. Drive safely!

July 13, 2022

Jayce and the Lexus of Henderson team are awesome! Top notch service every time. Including the professionals that greet you when they take your car. More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jayce
Jul 14, 2022 -

Lexus of Henderson responded

Thank you for the great review, James! We are delighted that Jayce and the team made you a happy customer and we hope to welcome you back to Lexus of Henderson again down the road.

July 13, 2022

Dealership is great. Employees fabulous. Don’t ever mind getting service as it as nice environment to unwind. More

by keltic73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

July 12, 2022

This dealership was great. Everyone was very nice.Kim Tran sold me the car and she was very personal smart and helped with everything. More

by nrogers304
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Tran I will give her 5 stars
Jul 13, 2022 -

Lexus of Henderson responded

Thanks for your glowing review! We're delighted Kim and the rest of the team welcomed you with friendly, professional assistance that shaped a positive experience. From everyone at Lexus of Henderson, enjoy your new ride!

July 12, 2022

Excellent customer service. Very professional and outstanding staff. Very accessible environment. I will definitely use it for other repairs and parts. Keep up the good work ! More

by r.dan95
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Jul 13, 2022 -

Lexus of Henderson responded

Thanks for your glowing review! We're delighted our team welcomed you with fantastic service and a convenient space. We look forward to working with you again at Lexus of Henderson!

July 12, 2022

The location for me is perfect excellent service and the employees are so kind n helpful More

by NCESTRADAJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Lexus of Henderson responded

Your review is what we love to see! We're glad our team has welcomed you with friendly assistance and fantastic service. Thanks for choosing Lexus of Henderson!

July 11, 2022

I have always had a good experience with this dealership in both Sales and Service More

by EVER1CA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back!

July 10, 2022

I brought a suv in that needed nothing just to see if the bad reviews I hear about this place was true. They came back with a $2600 bill for things the truck did not need. This place is a scam like most deal More

by Youjustgotbusted!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Jul 11, 2022 -

Lexus of Henderson responded

This review is very concerning to receive. We strive to deliver straightforward service for our guests, and it is never our intention to overcharge them. I would appreciate the chance to speak with you directly so I can better address this feedback and see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

July 09, 2022

Poor service, no communication, not thorough, not knowledgeable, overview of the car was lacking, process was horrible. Kept having to ask for signed paperwork. Signed paperwork on 5/28/2022, just re More

by Baedorf
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eldred Obodai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales Dept Savannah, 1 star
Jul 10, 2022 -

Baedorf responded

Process poor and not efficient!

Jul 11, 2022 -

Lexus of Henderson responded

This is certainly not the kind of experience we normally pride ourselves on and I'm disappointed to hear that we dropped the ball here. Thank you for bringing this to my attention. I think it would be best if you and I spoke about these concerns directly so we can work towards a solution. Since I am unable to find a good number to reach you, would you consider giving me a call directly? Charlie Gumina - General Sales Manager - 702-942-6686

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