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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,017 Reviews

5,017 Reviews of Lexus of Henderson - Service Center

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July 02, 2023

Service writer is good at his job, not happy with service drive people very impolite every time I come in for service. Given serious thought about changing service companies More

by robingolyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Lexus of Henderson responded

Thank you for bringing this to our attention. We appreciate your feedback and apologize for the way you were treated during your visit. I assure you that we will work to improve our practices in the future. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Craig Kelly - Service Director - 702-228-7736

June 30, 2023

Always Excellent service provided. They keep you advised of your vehicle status and are aware that your time is precious and they will always accommodate. More

by HALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Lexus of Henderson responded

Thank you for the kind words! We're glad to hear that our team at Lexus of Henderson could provide you with excellent service and make sure your time was valued. We appreciate your support and hope to see you again in the future!

June 29, 2023

Stephen was super helpful and efficient. I loved that I didn’t have to wait there while my car was getting serviced. He got me a Lyft to the gym and back. Time saver! Thanks to the greeters More

by PENNYSPEREZ
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Stephen
Jun 29, 2023 -

Lexus of Henderson responded

Thank you for the review, Penny! We are thrilled to hear that Stephen delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Henderson!

June 29, 2023

Dave T. and Alex are always consistent in delivering superior and excellent service! From appointment set-up to picking my vehicle up, Dave always makes it s More

by Leelee
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dave T., Alex
Jun 29, 2023 -

Lexus of Henderson responded

Thank you so much for your kind words! We're glad to hear that Dave and Alex consistently provide superior service. It's great to know that we could make your experience stress-free and provide you with a loaner vehicle. Safe travels, and we hope to see you again at Lexus of Henderson!

June 27, 2023

Wonderful friendly customer service, and no wait time. I would highly highly recommend Lexus of Henderson. More

by Eringrumbley1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Lexus of Henderson responded

Thank you for the kind words! We're glad to hear that you had such a wonderful experience with our friendly customer service team at Lexus of Henderson. Your recommendation means a lot to us and we hope you have a great day!

June 25, 2023

we were pleased with the service our salesperson explained everything well Kim Tran was very professional More

by mimistash
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Lexus of Henderson responded

Thank you for the review! We appreciate the kind feedback about Kim and hope to see you again at Lexus of Henderson. Safe travels!

June 24, 2023

employees were very helpful,, they advised what they were going to do with your vehicle and when it would be ready. no waiting around fast and efficient. Good work. More

by ariccio4
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Diem Service Dept. 5 Stars
Jun 26, 2023 -

Lexus of Henderson responded

Thank you for the review! We are so glad to hear that you had such a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back!

June 23, 2023

Service here is great, Jayce, my Service Consultant, is very courteous and professional. They have a very clean and comfortable waiting area and I love that they provide complimentary car wash with service More

by Cchnyc
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Jun 26, 2023 -

Lexus of Henderson responded

Thanks for the kind words! We're glad to hear that Jayce provided excellent service and that you enjoyed our comfortable waiting area. We appreciate your feedback and hope to see you again at Lexus of Henderson soon!

June 23, 2023

Tyler and his staff are professional and efficient. I'm always impressed with service provided. I highly recommend Lexus of Henderson. More

by RHONDA14
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Jun 26, 2023 -

Lexus of Henderson responded

Thank you for your kind words! We're so glad to hear that Tyler and our team at Lexus of Henderson have consistently provided you with professional and efficient service. We truly appreciate your recommendation, and we'll always be here to assist you. Have a wonderful day!

June 16, 2023

They did an awesome job on my vehicle, and Tyler is amazing! My questions were answered, and I felt confident in knowing my car was in good hands. More

by msessie28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Jun 19, 2023 -

Lexus of Henderson responded

We're so glad to hear that you had an awesome experience at Lexus of Henderson! Tyler and the team appreciate your kind words. Thank you for trusting us with your vehicle's service and we hope to assist you again in the future. Safe travels ahead!

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