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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,029 Reviews
Call Service Center (702) 228-7736

5,029 Reviews of Lexus of Henderson - Service Center

Sort by
March 06, 2023

The service is professional and friendly. David always goes to extra mile to ensure an excellent customer experience. More

by ONADEETOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Torella
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Mar 06, 2023 -

Lexus of Henderson responded

Thank you for the review! We are so glad to hear that David delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Henderson!

March 06, 2023

Fast service, nice comfortable lounge areas, plenty of snacks and clean restrooms, friendly professional staff More

by mjab007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of names
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Mar 07, 2023 -

Lexus of Henderson responded

Thank you so much for reviewing Lexus of Henderson! We truly appreciate your compliments on our quality service and facilities. Come by anytime!

March 06, 2023

Only know your service dep't. and the great service we receive from Jayce. Never disappointed. Thanks More

by Terry Howlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
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Mar 07, 2023 -

Lexus of Henderson responded

Thank you for the review, Terry! We are so glad to hear that you had a successful service experience working with Jayce and the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

March 04, 2023

Very friendly and accommodating service center. Best experience bringing a vehicle in for service we ever had. More

by Tonyc12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2023 -

Lexus of Henderson responded

We’re lucky to have you as a customer, Tony. Thank you for supporting Lexus of Henderson!

March 02, 2023

David is always helpful and provides great service. I feel confident when I leave that the car has been maintained. More

by EISENHARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Lexus of Henderson responded

Thanks for the great review of Lexus of Henderson. David and the team appreciate your loyal business.

March 02, 2023

Though I was disappointed in the price that I was quoted for the extra maintenance item that were recommended for my car, my experience with David as my service manager has always been excellent. More

by LindsayS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Mar 03, 2023 -

Lexus of Henderson responded

David and the entire Lexus of Henderson team appreciate your continued support, Lindsay. If you have any further questions or concerns, please don't hesitate to give us a call. Thank you!

March 01, 2023

Jayce Messer the service manager personifies excellent service and customer satisfaction. He is patient in explaining the different options and he is never pushy. Always considers the customer perspective More

by GFOOOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Report | Print
Mar 02, 2023 -

Lexus of Henderson responded

We are delighted to see that Jayce demonstrated our commitment to outstanding customer support. Thank you for working with us here at Lexus of Henderson.

March 01, 2023

Their service department has always been helpful. They’re upfront about the work they do and always make sure that I’m informed every step of the way. More

by DIANDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
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Mar 02, 2023 -

Lexus of Henderson responded

Thanks for the great review of Lexus of Henderson! We appreciate your support of the team.

February 26, 2023

Stephen and his team are a Outstanding Customer Service Team! They always kept me updated on the repairs being done to my LX 570. More

by nwguypdx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen in the Service Dept.
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Feb 27, 2023 -

Lexus of Henderson responded

Thank you for the awesome review! It's great to hear that the team has been informative and nice to work with. See you next time here at Lexus of Henderson!

February 25, 2023

Was locked in the lot for 2 hours in the middle of the night and all they did for me was a 100 service credit More

by Algalloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Faden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2023 -

Lexus of Henderson responded

I am very sorry for the issues you had when trying to retrieve items from your vehicle. I appreciate you taking the time to speak with me and accepting the credit for our services. If there is anything else I can do for you, please reach out. Thank you, Craig Kelly - Service Director - 702-228-7736

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