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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,030 Reviews

5,030 Reviews of Lexus of Henderson - Service Center

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February 25, 2023

Was locked in the lot for 2 hours in the middle of the night and all they did for me was a 100 service credit More

by Algalloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Faden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Lexus of Henderson responded

I am very sorry for the issues you had when trying to retrieve items from your vehicle. I appreciate you taking the time to speak with me and accepting the credit for our services. If there is anything else I can do for you, please reach out. Thank you, Craig Kelly - Service Director - 702-228-7736

February 23, 2023

My service agent Stephen did a great job explaining why my car needed . All was fixed in a prompt manner Im very satisfied with the service. More

by JEFFMARGOLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Lexus of Henderson responded

Thank you for working with Stephen and the Lexus of Henderson team, Jeff! We appreciate your feedback.

February 22, 2023

Lexus was very professional and prompt with her service. The courtesy vehicle was new and very nice to drive. More

by SJSCANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Lexus of Henderson responded

We are thrilled to see that your experience working with our team was excellent! Thank you for supporting Lexus of Henderson and we will see you next time!

February 17, 2023

Louise was wonderful to work with. She was knowledgeable and easy to work with. Highly recommend anyone looking for a car to come to Lexus of Henderson and ask for Louise. More

by chaputgregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louise Cedula
Feb 20, 2023 -

Lexus of Henderson responded

Thank you for recommending Louise and supporting Lexus of Henderson with a 5-star review! We're overjoyed we were able to earn your confidence. Safe travels from the entire team!

February 17, 2023

David was professional, communicative, explained clearly. Understanding of circumstances, polite and kind. Utmost professional with considerable knowledge of all aspects. Kept me informed every step of the More

by SAMONTOYA1@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Torrella
Feb 20, 2023 -

Lexus of Henderson responded

David and the entire Lexus of Henderson team are thrilled to see your glowing review! Thank you so much for choosing Lexus of Henderson and please let us know if you need anything at all!

February 14, 2023

When you tell them when you check in that all three of my key fobs, one of them brand new and all three have new batteries in them., all throw the “key not detected” light. They said it was a defective key f More

by nesheimw
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Lexus of Henderson responded

I am sorry to hear that we fell short of our high expectations during your visit. We strive to navigate what we believe is the best route to fixing the issue, and I am disappointed that the new key is not working the way we had hoped. I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Craig Kelly - Service Director - 702-228-7736

February 13, 2023

I’m not sure if anyone actually listened to my explanation of the sound problem and the possible cause. More

by CFAHR1
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Lexus of Henderson responded

This review is concerning to receive. We strive to deliver attentive and thorough service, and I would appreciate the chance to speak with you to see what more I can do to address this feedback. If you are willing to discuss this further, please contact me directly. Thank you, Craig Kelly - Service Director - 702-228-7736

February 12, 2023

The service team was very easy to deal with and they went ahead and redid my tint on the driver side and the passenger side because there was embedded streaks in them. Didn't have to argue and didn't have to More

by mkmedia01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Lexus of Henderson responded

Thank you for the excellent review of Lexus of Henderson! We are pleased to hear about your favorable experience and the kind words about our team. Have a great rest of your day, we hope to see you in the future!

February 09, 2023

The service team communicated with me very well. Tyler was very helpful, took care of all my concerns. More

by MW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Lexus of Henderson responded

Thank you for leaving Lexus of Henderson this wonderful review and for trusting us with your vehicle's care. It was our pleasure to serve you! Tyler will appreciate the shoutout. Have a great day and keep us in mind for any future needs!

February 09, 2023

The personnel was very prompt, through, and courteous. They handled my problem very professionally and with the least inconvenience to me. I was very pleased with the service I received. More

by Margie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Diem
Feb 09, 2023 -

Lexus of Henderson responded

Thanks for the great review of Lexus of Henderson, Margie. The team appreciates your support.

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