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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,954 Reviews

4,954 Reviews of Lexus of Henderson - Service Center

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May 31, 2022

They are professional and transparent with the charges for your car. It was easy to drop off and pick up. More

by JASON@JKINGMAN.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Petitt
May 31, 2022 -

Lexus of Henderson responded

Thank you for the great review, Jason! We appreciate your support and hope to see you back again at Lexus of Henderson. Safe travels!

May 28, 2022

When washing my car after service- PLEASE DONT SCRATCH IT PLEASE DONT SCRATCH MY CAR… More

by biankha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Lexus of Henderson responded

I am concerned by this feedback as we try to be meticulous with our service. Please consider giving me a call so we can discuss these details together. Thank you, Craig Kelly - Service Director - 702-228-7736

May 28, 2022

I was not happy following this service. Service has always been outstanding in the seven years that I have gone to your dealership. This time the car was returned with grease on the steeri More

by MDKISSELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David (service manager)
May 31, 2022 -

Lexus of Henderson responded

Mr. Kissell - we apologize that we did not meet the elevated standard we set to exceed when servicing your vehicle. Please accept a courtesy detail on behalf of your advisor. Please contact service to schedule and your vehicle account has been noted. Please contact 702-228-7736 to schedule directly. Leslie Church - Customer Relation Manager

May 28, 2022

Everyone is very helpful and very knowledgeable and explained to my questions clearly. The service is faster than I expected. More

by NUUTATS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
May 31, 2022 -

Lexus of Henderson responded

Thanks for the review! We're glad that the team was helpful and knowledgeable. See you again next time here at Lexus of Henderson!

May 28, 2022

Everyone was very accommodating and professional. My service was finished in a timely manner. Dave was very nice and knowledgeable. More

by LAURMEL36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Torella
May 31, 2022 -

Lexus of Henderson responded

Thank you for this review. We are pleased that the team was accommodating and professional. See you again next time here at Lexus of Henderson!

May 27, 2022

Can’t say enough good things about Lexus of Henderson. My team, from service (D. Torrella) to sales (T. Ng & S. Xie) are outstanding! Always friendly. Always courteous. Always kind. More

by SANDYLABOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
May 27, 2022 -

Lexus of Henderson responded

Your kudos make our day! Thank you for highlighting some of the Lexus of Henderson team that always goes above and beyond. We look forward to your next visit!

May 27, 2022

Lexus of Henderson took great care of me and my car and I would like to thank David for helping me! More

by CC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
May 31, 2022 -

Lexus of Henderson responded

Thank you for the review. We are glad that the team worked hard to assist you! See you again next time here at Lexus of Henderson!

May 26, 2022

Working with Nate was very good experience. He followed through and explained as we went through the service. He paid attention to the details. Great job, Nate! More

by noproblem711
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Pettit- service department
May 26, 2022 -

Lexus of Henderson responded

We're happy to hear Nate was able to assist you so seamlessly. Thanks for the shoutout and we look forward to seeing you again next time. Take care! - Lexus of Henderson

May 26, 2022

Use to be Better for waiting guest Lack of amenities and things are looking Haggard More

by SNICKERSMOM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Lexus of Henderson responded

We want our guests to be comfortable during their time at our dealership. I'm sorry that you didn't have a five-star experience and I appreciate you bringing these concerns to my attention. If you would like to share any further details, please give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

May 25, 2022

Staff was courteous, accommodating and professional. I waited about 1 1/2 hour to have my vehicle serviced. Waiting area was clean, organized and stocked with complimentary refreshments. More

by FRANKDANCHETA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nate Pettite
May 25, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

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