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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,958 Reviews

4,958 Reviews of Lexus of Henderson - Service Center

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April 13, 2022

Great experience with the service department! Tyler was friendly and took care of everything quickly! More

by Gina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Apr 13, 2022 -

Lexus of Henderson responded

Gina, it's fantastic to hear that Tyler and the service team took such great care of you! Thank you for your business and excellent review - we sincerely appreciate the support.

April 13, 2022

Everything was done to make my experience positive and convenient. My attendant was very polite and knowledgeable. I will continue to return to Lexus of Henderson. More

by CWULFFRAAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Lexus of Henderson responded

Thank you for the five-star review for Lexus of Henderson. This is what we love to hear! We are happy our team left a great impression, and we look forward to your next visit!

April 13, 2022

Jayce was amazing. He went above and beyond to help me with my car. He definitely provided A+ Customer Service. More

by KASSAMESKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Kelly did not help me. Jayce helped me.
Apr 14, 2022 -

Lexus of Henderson responded

We are glad Jayce provided A+ service here at Lexus of Henderson! Thanks for the five stars, and we look forward to your next visit!

April 12, 2022

They took great care of me and my is250, impeccable service. They even gave my car a little wipe down from the outside and gas, wasn’t expecting it AT ALL. That’s what I call outstanding service! More

by Alex Villa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Lexus of Henderson responded

Alex, it's our pleasure to go the extra mile for our guests and their vehicles at Lexus of Henderson, and we're so glad that our efforts mean so much to you! Thank you for sharing your experience with our team, and we hope to see your Lexus IS 250 again down the road!

April 11, 2022

Lexus of Henderson service department is very professional and friendly. I have never had a bad experience there More

by TRIEDANDTRUE54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Lexus of Henderson responded

Thank you for the excellent review! We are so happy that you can trust our Lexus of Henderson team to provide consistently great service. Have a wonderful week!

April 10, 2022

Always a great experience! Very quick, efficient, and kind! The customer service is amazing! I also appreciate the updates via text message. More

by adrianaosorto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Apr 10, 2022 -

Lexus of Henderson responded

We're happy to deliver excellent customer service and efficient care at every visit to Lexus of Henderson, and it's lovely to hear that means so much to you. We appreciate you sharing what you enjoy about visiting our dealership, and we hope you'll continue to rely on us for many miles to come!

April 10, 2022

What was wrong was written up incorrectly the shop was checking everything but what the problem was. I went there to have them read the warning on the dash. Then they fixed the correct problem made no sen More

by Wgvhere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Lexus of Henderson responded

I apologize if the maintenance requested was not completed. It sounds as though there may have been a miscommunication, and if that is the case, I'm truly sorry. We appreciate you returning and allowing us the chance to make the proper repairs. If you wish to discuss this experience, or if there is anything more I can do to better the outcome of this visit, please reach out to me directly. Thank you, Craig Kelly - Service Director - 702-228-7736

April 09, 2022

David Torella is great. I love the free loaner car. It makes a big difference when making a decision for service. More

by DRWHOINLV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Apr 11, 2022 -

Lexus of Henderson responded

We are thrilled that we could assist you with a loaner vehicle and top-notch service! Thank you for choosing Lexus of Henderson and for stopping by to share your kind words about David. See you next time!

April 09, 2022

Staff very responsive and I particularly appreciate that they didn’t oversell me on repairs on my car when a non dealer mechanic could do the repairs much more rconomically and they advised me to use factor More

by CDMICHEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate
Apr 11, 2022 -

Lexus of Henderson responded

We are delighted that our team left you with such a positive impression! Thank you for choosing Lexus of Henderson for your service needs and for taking the time to leave a review. Drive safely!

April 08, 2022

Stephen provided great custome service. It was a pleasure bringing my car there and will return for my next service. More

by egiorda2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Apr 09, 2022 -

Lexus of Henderson responded

The pleasure was all ours! We're thrilled to hear that you plan to return in the future for service, and the Lexus of Henderson team looks forward to taking care of your maintenance next time you need us!

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